1. Jamie Louise Burton
30 Sandalwood Close, Mansfield, Nottinghamshire. NG18 3SL
07914024908 / 01623402872
yawona@yahoo.co.uk
Personal Profile
I am a single parent with extensive Administration, Reception and Customer Care Skills, I
am highly motivated and organised, Articulate and dependable.
Skills and Achievements
 Proven ability to keep accurate records and a good eye for detail.
 Excellent Communication Skills both over the phone and face to face.
 Extensive Customer Service Experience.
 Well-presented and experience of working to deadlines.
 Experience in the importance of Confidentiality.
Employment History
31 October 2015 – 09 June 2014. RPS Business Healthcare
Occupational Health Providers
Administration Assistant.
 Working for the Siemens Power Generation Services Contract on a wide varied role,
 Arranging appointments close to geographical locations for the client
 Audio Typing, Liaising with various clinics across the UK and Ireland
 Customer advice line and client based support
 Maintaining Spread Sheets and Databases
 I am a super user for the E-opas Healthcare System.
 Management of Clients Medical Records
November 2013 – October 2008. At Home Mum.
November 2008 – April 2008. Kings Mill Hospital.
Complaints and litigation Department.
Clerical Assistant.
 Working alongside the Managing Director and supporting the Complaints and
Litigation Department.
 Audio Typing Reports and updating Patient Records, Requesting and Filing Patient
Records, Photocopying and logging in going and outgoing mail.
February 2008 – October 2006. Cambian Healthcare.
Private Psychiatric Rehabilitation Hospital.
Hospital Administrator.
 Payroll, Hospital Accounts and Invoices, Liaising with Nottinghamshire Courts
regarding Patients Personal Accounts, Air Lock Responsibilities.

2.  Personnel Files, Updating the Personnel Information on the Electronic Systems,
Ordering Uniforms, Name Badges and all Office Supplies, Providing Administration
Support to the Doctors and Nurses.
 Typing up Care Plans and Risk Assessments, Requesting CRB Applications and
chasing References and Pin Numbers for Nurses and Staff.
 Greeting all Visitors and Staff to Reception and providing Hospitality and ensuring all
Visitors Sign in and out of the Hospital, Provide alarms and name badges.
August 2006 – March 2005. Leslie Reeson Assessors.
Automotive Consultant Engineers.
Customer Service Administrator.
 Liaising with Customers and arranging visits from the Engineers to inspect the
damage to the Customer’s Vehicles.
 Customer Enquiries and Complaints, Working to tight deadlines to ensure Customer
and Client satisfaction, Responsibility and Management of Clients Account.
 Typing Reports for various Insurance Companies, Prioritising Workload, Filing and
Photocopying when required.
January 2005 – August 2004. Land of Leather.
Avonmouth, Bristol.
Secretary.
 Transport Management and Delegation, Customer Complaints and Enquiries, Stock
Control and Distribution.
 Providing Stock to the surrounding areas for distribution and liaising with the
Managers of the Businesses, Customer Care and General Office Duties.
Education and Training
2000 – 1999
 Chemistry, Physics and Biology GCSE all grade C
2004 – 2003
 RSA 2 Distinction level Text Pro, Word Pro, Audio Transcription, Medical Word,
Medical Audio, Power Point Presentations.
2003 – 2004
 Diploma in Medical Reception, Text Pro and A.M.S.P.A.R. (Association of Medical
Secretaries, Practitioners and Receptionists)
2006 – 2008
 I have attended courses in Fire Safety, Infection Control, Health and Safety, First Aid,
Manual Handling, Recruitment and Selection, Management of Violence and
Aggression, Food Hygiene, CPI (Non Violent Crisis Intervention)
Hobbies and Interests
I enjoy spending time with my Friends and Family, Listening to Music, Gardening and
Summer Barbecues.
References
Available on request.