1. James D Flynn
401 Queen Street North, Simcoe ON, N3Y 3Z3
H (226)440-2077
M (519)429-4284
jdflynn@live.ca
Personal Summary
A results driven, self motivated and resourceful project coordinator with an in depth understanding of
all aspects of Asset Management from Hardware Asset Management to Software Liscence
Management including acquisition specializing in Data Analytics and Root Cause Analysis.
Experience of supporting the delivery of new and existing products and business enhancements that
enable individuals and organizations to improve quality and productivity. Well presented with
excellent communication skills and having a commercial approach to solving problems and
developing business using yellow belt six sigma certification along the way. Spent the last 15 years
working in the Banking and insurance industries now looking forward to a making a significant
contribution with an ambitious company that offers opportunities for progression.
Work Experience
IBM Canada LTD.
Senior Support Representative 2000 - 2015
2010-2015 Asset Management Analyst - Account Focal - BNS & TD
- Chair Client meetings and assist in scope and cost requirements for numerous projects
of varying scales with specific attention to asset management audit requirements.
- Daily Updates via MS project and communicating with PM daily on successes and
challenges to ensure project completion and billing specifically in regards to Data
Accuracy.
- Track the progress and quality of work being performed via Metrics and Control Points.
- Maintain and Update Lifecycle plan for all Desktop Services and Enterprise Network
Equipment.
- Ensure clients needs are met in a timely and cost effective manner in regards to Asset
Updates, Database management and cost analysis.
- Review the lifecycle project plan to ensure continuity of work and make changes as
required.
- Communicate ideas for improving company processes with a positive and constructive
attitude.
2008-2010 IMAC Coordination Team Lead
- Responsible for a team of 12 coordinators on a fast paced client with very high visibility
to IBM executives.
- Chair daily meetings and review outstanding ticket log as well as communicate out to
management and project teams as required.

2. - In Depth spreadsheets provided weekly, monthly and quarterly for Account Metrics.
- Root Cause Analysis on all overdue tickets as well as reporting back findings so that
repeat occurrences are eliminated.
2006-2008 Software Liscence Analyst.
- Maintain software liscence compliance for numerous clients.
- Report back weekly via tracking spreadsheets on status Yellow, Orange and Red Assets.
- Work with purchasing and finance to ensure clients software are up to date.
2000-2006 Help Desk Analyst - Technical Lead
- Top Call taker for 3 years straights with numerous awards.
- Maintained our internal DB for common problems.
- Implemented and maintained new hire guidelines and standards.
- Promoted to team lead after successfully bringing the quality and standards up on a
client that was receiving negative reviews.
Additional Information
Technical/Vocational Skills and Qualifications
- Six Sigma Yellow Belt Certification.
- Currently pursuing CAPM certification.
- Customer University Certified. ((IBM))
- Over 200 hours in online and class based Process Improvement and Creation education.
- Advanced with MS Excel, Word, Powerpoint, Project, Access
- SAP
- DB2
- Lotus Notes Admin and MSOutlook.
- IAITAM standards knowledge practiced through IBM Best Practice and ITUP
guidelines.
Education
Father John Redmond HS.
Etobicoke, ON
Academic 1986 - 1990
OAC
York University
Toronto, ON
Double Major Psychology/Political Science 1990 - 1993