1. James Wilson
719-551-1968
3280 S. Academy Blvd. Lot 74,
Colorado Springs,Co. 80916
wilson.james.j@outlook.com
Professional
Profile
SupportTechnicianforActiontecElectronics
• Tier 1 support – Provide the end user with basic connection support for
retail modems and routers, entering ISP information into the modem/router
to establish an internet connection.
Configuring wireless information to provide wireless internet access
• Tier 2 support – Provide connection support for end point devices
connecting to Actiontec devices.
Trouble shoot Ethernet and wireless connection issues between Actiontec
devices and OEM equipment.
• Tier 3 support – Provide ISP technicians with support for Actiontec devices
specific to ISP’s, port forwarding, port triggering, static IP, setting DHCP
services, port mapping, configuring bridge mode, setting up DNS services,
setting up IP schemes.
• Provide trouble shooting and support for wireless display products using
Intel WiDi and Miracast.
• Provide trouble shooting support for multiple ISP’s – Verizon, CenturyLink,
TDS Telecom, MTS, Frontier Communications, Windstream, AT&T, Bright
House Communications.
• Proficient in the use of Microsoft Office Suite – Word, Power Point, Excel,
Access, Outlook, OneNote.
• Running and connecting Ethernet cable.
• Setting up basic internet or intranet connections.
• VPN – setup and connect- Client and Host.
• Firewall setup and configuration.
• Software installation – Anti-virus, malware protection, Operating systems –
PXE or USB/DVD install.
• Install and use of Linux Operating Systems – Ubuntu, Mint, Fedora
Professional
Accomplishments  CompTIA Network+certification
 CompTIA A+ 801

2. Page 2
Work History July 2014 - Current
SupportTechnician,ActiontecElectronics,ColoradoSprings,Colorado
May 2013 – July 2014
Lead Custodian,KramerFamilyLibrary,Universityof ColoradoColorado
Springs,ColoradoSprings, Colorado
 Orderand Maintaincustodial supplies
 Dailymaintenance tasks- carpetextraction,reportmaintenance issues
or repairnotedissues.
 Trouble shootelectrical issuesandrepairif able orreportfor repair
 Trouble shootplumbingissuesandrepair if able orreportfor repair
 Hard floorcare and maintenance,stripoff oldfloorfinishandrecoat
withnew finish,burnishandbuff new floorfinish
 Carpetcare and maintenance,evaluate carpetandcondition,repairor
recommendreplacementif needed.
 Daily,weekly,monthly,bi-annualandannual inspections
 Equipmentmaintenance andrepair,replacingvacuummotors,belts,
filters.Repairof floorcare machines,AutoScrubber,HighandLow
speedburnisher, Brushreplacementelectricmotors.
 Schedulingof maintenance cyclesandmaterials.
May 2005 – August 2012
HeadCustodian,WidefieldSchool District3,WebsterElementary,Colorado
Springs, Colorado
 Orderand Maintaincustodial supplies
 Dailymaintenance tasks- carpetextraction,reportmaintenance issues
or repairnotedissues.
 Trouble shootelectrical issuesandrepairif able orreportfor repair
 Trouble shootplumbingissuesandrepairif able orreportfor repair
 Hard floorcare and maintenance,stripoff oldfloorfinishandrecoat
withnew finish,burnishandbuff new floorfinish
 Carpetcare and maintenance,evaluate carpetandcondition,repairor
recommendreplacementif needed.
 Daily,weekly,monthly,bi-annualandannual inspections
 Equipmentmaintenance andrepair,replacingvacuummotors,belts,
filters.Repairof floorcare machines,AutoScrubber,HighandLow
speedburnisher,Brushreplacementelectricmotors.
 Schedulingof maintenance cyclesandmaterials.
 Supervise andschedule nightshiftpersonnel andequipment
 Groundsmaintenance,evaluate andrepairorreportconcrete,fence,
sprinklersystem,playgroundequipmentissues.
 Trouble shootandreport fire preventionsystemissues
 MaintainAirhandlingandheatingunits,filterchange,beltchange for
blowers,ACrecharge,trouble shootelectrical issuesandreportfor
repair.

3. Page 3
Education Associatesof ComputerScience
EverestCollege,October2012 – March 2015
ColoradoSprings,Colorado
April 2015
Currentlyenrolled College AmericaOnline
Bachelorof Science,NetworkandSecurity
ExpectedGraduationJuly2018
References Available uponrequest.