1. 1 James Henderson | CV
James William Henderson
240 Mugiemoss Road, Bucksburn, Aberdeen AB21 9NP
Tel: 01224 716565 / Mob: 07807 995701
DOB: 22/09/1981
Email: mrjameshenderson@live.co.uk
Confident and ambitious, highly motivated, results driven Contracts Manager seeking new
challenges. Providing the focus, direction and leadership required to ensure that contracts meet
and exceed client expectations are proven strengths, and in turn, able to consistently deliver
against strict financial targets in a sustainable manner. Highly experienced in people
management, training, planning, customer service and awareness; embrace new opportunities
and challenges with enthusiasm and determination.
EMPLOYMENT
FACILITIES SERVICES CONTRACTS MANAGER MAR 2013 – PRESENT
OCS GROUP UK LTD
• Manage the delivery of services to provide consistently high levels of performance
and, where required, take personal hands-on responsibility for key Client
relationships, contract performance, retention and growth.
• Undertake periodic Client meetings to continually review standards of service, to
drive improvements.
• Liaise with Financial team, ensuring that invoices are submitted and paid in a timely
and accurate manner.
• Deliver high standards of Health & Safety on site, ensuring compliance with
recognised industry standards and driving a proactive approach towards hazard
awareness and accident reporting.
• Lead by example, stopping and challenging poor behaviours and actively promoting
Near Miss reporting.
• IOSH qualified with a comprehensive understanding of RA and SSOW.
• Manage the P&L for the contracts to ensure that budget targets are met whilst
maintaining quality and service and maximising contract profitability.
• Ensure that Contract Terms and Variations are correctly agreed and costed.
• Deliver in all aspects of the contracts’ KPI agreements through active monitoring,
auditing and reporting.
• Provide clear direction to the operational teams regarding Client specific service
requirements and support them to effectively deliver against these.
• Manage staff throughout the contracts to ensure a well-trained, motivated workforce,
with a strong focus on staff development and succession planning.
• Work in partnership with the Client to provide innovative FM solutions and the
continuous improvement of services.
STORE MANAGER NOV 2010 – MAR 2013
H&M – ABERDEEN
• Store Management:
Solely responsible for the performance, success and profitability of a multi-million
pound high-street store.
Team leader, mentor and motivator, required to secure results and ensure the
efficient functioning and operation of all aspects of the store.
Store trainer responsible for training and rapid development of the team of
associates to enable strong succession.
Company licensed recruiter; organised and co-ordinated all store recruitment,
attended annual recruitment workshop, trained and coached store management on
interviewing skills, and assisted multiple stores with all aspects of their recruitment.
Highly experienced planner focused on results, ensured staffing, stock levels and
productivity, and the realisation of predefined company and store strategic goals.

2. 2 James Henderson | CV
Highly proficient in all aspects of administration, including: completion of
weekly/monthly/quarterly trading reports, paying of accounts, ordering of store
materials, and managing all matters associated with store monies. Excellent
knowledge of PC based company business and planning packages.
• Commerciality:
Worked with plans and budgets to ensure maximum profitability.
Maximised sales opportunities through excellent customer service.
Drove key results against company performance KPI’s.
Used sales information and commercial tools to make business decisions
regarding merchandising, staff planning and stock levels. Responsible for all
aspects of store performance.
• Results orientated:
Strived to obtain the highest possible selling via customer service.
Endeavoured to constantly improve all aspects of store performance, and shared
best practise/lessons learned across the area and company.
Successfully developed and implemented new area logistics routine.
Frequently assisted in the set-up and development of new stores within the area.
Monitored and controlled all expenses and costs.
Set clear store, personal and team goals and completed within deadlines.
• Leadership:
Role model for the store, excellent brand ambassador, and well respected by area
team and staff.
Ensured quick and thorough customer service throughout the store and able to
resolve all customer queries/complaints that arose in a positive manner.
Made every effort to ensure that company shared values were implemented.
Developed personally through an ongoing process of self appraisal, education,
training and experience.
Respected confidentiality and displayed strong loyalty.
Absence level of 0%.
FLOOR MANAGER JUN 2006 – NOV 2010
H & M - ABERDEEN
• Team Management:
Deputised for Store Manager in all aspects (Reference responsibilities as above).
Holding Store Manager SEP 2009 – NOV 2010
Team leader and mentor, focal point for knowledge, guidance and instruction.
Assisted in hiring, training and developing staff and worked jointly with
management team to ensure brand integrity and values were displayed at all
levels.
• Commerciality:
Regulated stock levels daily, ensuring correct ordering and transferring to regulate
profit/loss and keep costs incurred to a minimum.
Worked with plans and budgets to ensure maximum profitability.
Maximised sales opportunities through excellent customer service.
• Results orientated:
Strived to obtain the highest possible selling via customer service.
Worked towards achieving company and store goals.
Set clear personal and departmental goals and completed within deadlines.
Proven track record in production of departmental results, and experienced,
knowledgeable staff.

3. 3 James Henderson | CV
• Leadership:
Store leader in Store Manager’s absence.
Ensured quick and thorough customer service throughout the store and able to
resolve all customer queries/complaints that arose in a positive way.
Made every effort to ensure that company shared values are implemented.
Respected confidentiality and displayed strong loyalty.
Absence level of 0%.
STORE MANAGER SEP 2004 – JUN 2006
ADAMS KIDS – ABERDEEN
KEY COLLEAGUE OCT 1998 – SEP 2004
GEORGE CLOTHING, ASDA LTD
TERTIARY EDUCATION
UNIVERSITY of ABERDEEN 1999 – 2003
• Various computing, programming and mathematics courses.
PERSONAL ATTRIBUTES
• Confident personality with a ‘can do’ attitude; works well under pressure and has the
ability to meet strict deadlines.
• Excellent communication and presentation skills.
• Highly motivated, fast-paced team player.
• Computer literate; highly competent with the use of Microsoft packages, email and
the internet.
REFEREES
• Available upon request.