1. JAKKI KALITA 239 Margaret Street, Dutton, ON N0L 1J0
H: (519) 762-2112 C: (226) 377-4002 j_akki_23@hotmail.com
AREAS OF EXCELLENCE
 Excellentcustomerservice skillsinahighlyconfidential,sensitiveenvironment
 Exceptional withconflictresolutionandensuringcustomerhasfull satisfactionwiththe service provided
 Remainingcalm,courteousandrespectful atall times
 Make a customer’sexperienceasenjoyable aspossible
 Resultsorientatedindividual withprovensuccessinimprovingefficiencies
 Demonstratedabilitytomulti-taskinafast-paced,classified,workenvironment
 Easilyadaptsto newsoftware programs
 Efficient,organized,strongattentiontodetail withthe abilitytomeettightdeadlines
 Avidlearner;Willinglyembraceschallenges
 Strongwrittenandverbal communicationskills
 Flexible,resourceful,adaptable
WORK RELATED SKILLS
 Maintainpositive rapportwithcustomers,co-workersandcommunitypartners
 Performadministrative dutiessuchasfiling,dataentry,schedulingtravel
 Responsible fortrackingmonthlybillings,payinginvoices
 Update charts and files,while monitoringdeadlines,andensuringthatdeadlinesare met
 Relayinformationinaconcise andclearmanner
TRANSFERABLE SKILLS
 Monitorcalendars;meetdeadlines
 Inputinformationintofiledatabasesandcase managementsoftware
 Processmonthlybillings;maintainfile costsbyverifyingoutstandingbalances
 Handle purchasingof all office supplies
 Manage pettycash andtravel expense reportreconciliation
 Maintainorganizationof lawlibrary
TECHNOLOGY
Demonstratedcomputerskillsin MicrosoftOffice andDatabase SystemsWord,Excel, Outlook, PowerPoint
QuickBooks,GroupWise,SocialMedia:Facebook,LinkedIn
CERTIFICATIONS
1. Service Excellence EmploymentServicesElgin 2017
2. WHMIS EmploymentServicesElgin 2017
3. WorkerHealthand SafetyAwarenessin4Steps EmploymentServicesElgin 2017

2. JAKKI KALITA 239 Margaret Street, Dutton, ON N0L 1J0
H: (519) 762-2112 C: (226) 377-4002 j_akki_23@hotmail.com
PROFESSIONAL DEVELOPMENT
1. HandlingEmotionsUnderPressure
2. Four GenerationsAtWork
3. Stress: How to Make It workFor You
4. Communicate WithConfidence
5. Inclusive Workplaces
6. Emotional Intelligence
7. EnhancingPerformance Through UnderstandingYourselfandOthers
EDUCATION
Legal AssistantCertificate - Honours
WesterveltCollege,London,ON 1990
PROFESSIONAL EXPERIENCE
AdministrationClerk - LondonLife Insurance Company - London,ON 2006-2015
Office Clerk - DyerBrown - London,ON 2002-2006
Law Clerk- Gordon Good Law Office - London,ON 2001-2002
Office Clerk - SiskindsLawFirm - London,ON 1999-2001
Office Clerk - KennethJ.WilliamsLawOffice,London,ON 1996-1999
Office Clerk - McCormack & Dungavell,London,ON 1990-1996
COMMUNITY INVOLVEMENT
• VON Hospice Volunteer
• RonaldMcDonaldHouse Volunteer
• Leukemia/LymphomaSocietyVolunteer (fundraising,BBQ,yardsale)
• Captain for Lightthe NightWalk - Leukemia/LymphomaSociety
• Fundraising- BreastCancerSociety
• Minor baseball coach
INTERESTS
• Floral design
• Leisure painting
• Reading
• Outdooractivities