I have been working successfully with Birchills Telecom. I think the service they provide is great and they really are friendly. This is their brochure.
There are some links I’d like to share as well
They've got a great website here
https://www.birchills.net/
and there are a couple of articles that I really like, which you could check out here
What Is VoIP and What Can It Do For Your Business – is here
https://www.birchills.net/birchillsblog/what-is-voip--voice-over-ip--.html
UK VoIP Providers Compared is here
https://www.birchills.net/birchillsblog/uk-voip-providers-2017.html
2. SIMPLE AFFORDABLE RELIABLESIMPLE AFFORDABLE RELIABLE
CHOOSING A NEW PHONE SYSTEM?
Choosing a new phone system can be a really difficult
decision. But, because we do all of the configuration
and programming for you we believe it is the simplest,
most powerful solution you can get. And - its incredibly
affordable as well.
On your desktop or on any device – simply connect to
the Cloud and you have the most powerful and simple
phone system working for you. Go anywhere there
is an Internet connection and it works. It’s pre-pro-
grammed, but you can change anything using the
customer web portal — or we’ll do it for you free.
David Hill
Chairman
WELCOME
NO LONG TERM TIE IN
• Add more phones — or take them away, any time
• No credit checks. Instant on. No waiting
• Pay for calls monthly after you’ve made them
FREE UK PHONE NUMBERS
• Add as many phone numbers from anywhere
• Port in your existing phone numbers
• Full range of foreign and non-geographic numbers
EVERYTHING - FROM THE START
• All the features now, no sneaky extras
• Any phone numbers from anywhere
• No credit checks, no long contracts
• Change anything, at any time, with no penalties
WHY CHOOSE? - HAVE IT ALL
ANY TIME
ANY PLACE
ANY DEVICE
WE ARE BIRCHILLS TELECOM
We are the friendly, human face of communications.
We make it easy for our customers to get and operate the latest technology.
Birchills Telecom is committed to operating responsibly and delivering best value.
We operate in an environmentally friendly manner and VoIP phone systems are inherently green.
Our customer support is legendary and ongoing, free forever.
Birchills have been delivering a personal service since 2009.
Our offices are based in the centre of the country in Walsall.
When you call you talk to friendly experts who you can understand.
BIRCHILLS HQ
DAVID HILL
LEGENDARY SUPPORT
• Unlimited free technical support
• Talk to experts immediately
• No foreign call centres
• Happy to make any changes to systems for free
3. SIMPLE AFFORDABLE RELIABLESIMPLE AFFORDABLE RELIABLE
PBX AND PORTAL FEATURES
THE SYSTEM
The system is built to be reliable with multiple redundant
servers all in the UK. It is never out of date because
it provides continual free upgrades. There are no
maintenance charges and no licence fees. You get all of
the features from day one at no extra charge.
BUILT FROM THE START TO BE THE SIMPLEST SYSTEM YOU CAN GET
PBX & PORTAL
ALL OF THE POWER FEATURES
The Birchills PBX and Portal is the browser based portal allowing you to control your entire communication
system- or we can do it for you.
The Portal controls all phone numbers and extensions on your system, as well as any IVR's, voicemail boxes and the
other power features.
It allows up to the minute call monitoring as well as access to any call recordings made.
CALL HOLD
Place a caller on hold
with custom music and
messages.
CALL RECORDING
Record all calls or on de-
mand recording. Down-
load easily.
CALL PICKUP
Answer any ringing
phone in the system on
any extension.
VOICEMAIL
Allows callers to leave
messages when you can't
take the call.
FOLLOW ME
Your mobile phone, home
phone and office phone
can ring at the same time.
CALL RULES
Filter incoming calls
based on Caller ID and
time of call.
DDI (DID)
Set up a direct dial
number so your
customers can call
directly.
DO NOT DISTURB
When you are busy, make
sure that nobody can
disturb you.
CALLER ID
Know who's calling before
you answer.
CALL TRANSFER
Transfer calls to
another user, either blind
or attended
CALL QUEUE
Call queues prevent
engaged tones. Callers
queue positions are an-
nounced.
ANYWHERE
Work from home or the
office - anywhere with
broadband.
CALL FORWARD
Calls can be forwarded
to other users or even
mobiles.
IVR - VOICE MENU
Callers are given options
by pressing keys on their
phone.
MONITORING
See how much calls are
costing in real time.
TIME ROUTING
Alter the way calls are
routed based on time.
SUMMARY OF FEATURES
4. SIMPLE AFFORDABLE RELIABLESIMPLE AFFORDABLE RELIABLE
YOUR PHONE NUMBERS SAY A LOT - DO YOURS SAY GOOD THINGS?
Your phone numbers say a lot about your business. They can indicate where you are. They can be memorable. They
can be national. They can be free or premium. Whatever you choose they can add that professional first impression
of your business.
WHAT NUMBERS CAN I
HAVE?
With the Birchills Telecom system
you break free from all old re-
straints. So you can add any
available UK telephone number to
your system including geographic
numbers which are not for your
area.
You can also add any available
foreign telephone number to your
system.
CAN I KEEP MY OLD
NUMBERS?
If you have some telephone num-
bers that you want to keep then you
can port them into our system. You
will need to contact your existing
supplier and ask.
The process often takes a couple of
weeks but we can supply tempo-
rary numbers and you can get a call
divert set up. So you can be up and
running quickly.
NUMBERS CUSTOMERS
SEE
You can choose to display to your
customer any phone number you
own.
So, if you want your customer to
think you are in London and you
have a London number then you
can display that number to them
although you may be in Glasgow.
PHONE NUMBERS
FULL CONTROL
With Birchills you have full control of your numbers.
You can set, or make changes to your destination
whenever you need to – or we can do it for you. Any
changes are instant.
You can:
• Choose any numbers on line and reserve instantly
• You can transfer your existing numbers
• You can also have any foreign numbers worldwide
There is usually no charge for new phone numbers.
THE FINEST IP PHONES AND DEVICES
We don’t just supply hardware -IP desktop phones and other voice devices. We seek out new hardware, evaluate
it, program it, test it and we use it.
RECOMMEND
Only when we are happy
that it is best in class do we
recommend it. We produce
our guides in plain English and
produce guidance videos. Then
and only then do we supply
recommended hardware.
SUPPLY
When we do supply the hardware
we ensure that it is fully
programmed and configured for
your personal use before you get it.
Then, we ship overnight with our
long term couriers. That means it’s
just plug and play.
SUPPORT
In the unlikely event that you get
problems, we support and diagnose
problems remotely and we rapidly
supply replacement hardware,
when necessary. We know about
hardware, supply only the best and
we support it fully.
HARDWARE AND DEVICES
BRING YOUR OWN DEVICE AND SOFT PHONES
We don’t only support our hardware - we support a range of soft phones running on all devices - IOS, Android
and Windows. So you can speak to your customers, wherever, whenever and on any device. And of course, we'll
help at any time.
TRUST
We want you to feel confident in Birchills Telecom's business phone service. For your protection and information,
we are members of organisations and subscribe to their Codes of Conduct. They include the VoIP industry body,
ITSPA, the dispute resolution service Ombudsman Services and to offer their guarantee DIrect Debit.
5. There are almost unlimited opportunities to create business advantage by conducting business anywhere, any
time, using the flexibility of the Birchills system powered by industry standard SIP.
INCREASE EFFICIENCY
People like talking to people. Voice
calls can do things that other meth-
ods of communication find very
difficult.
Complex situations can be summa-
rised very quickly when people talk.
Misunderstandings are minimised,
trust and rapport are established.
INCREASE SALES
Customers want to be able to talk
to real people when they choose
to make a purchase. Inevitably this
means they all choose to make calls
at the same time whenever is most
convenient for them.
The inherent flexibility in the
Birchills System means that you
can choose to meet this challenge
as you wish.
Maybe, you turn over more phones
to be in the sales department when
the peaks happen. Maybe, you out-
source traffic to home workers.
REDUCE COSTS
The more time your people spend
doing unproductive things the
more money you waste. The
Birchills Telecom System lets you
look at the telephone activity of all
your users.
You can slice and dice the data in
any which way you choose. If the
analysis shows you are calling one
supplier a lot, then you can arrange
to do business more efficiently with
them - maybe use email.
SIMPLIFY ADMINISTRATION
The Birchills phone system provides ease in navigating
and configuring the setup and maintenance process.
You can monitor and change call logs, network
configuration settings, in fact anything.
It also gives you access to change any PBX extension
and voicemail settings. But if all that sounds difficult
just give us a call and we’ll do it.
ENERGY SAVING
The Birchills phone system is a hosted system, which
means that all of the computing is done remotely in a
server farm in the Cloud. This means that you do not
pay for the electricity, that you would, to run an old
PBX 24 hours a day. So you save energy and cost.
Additionally because multiple sessions are
hosted simultaneously on the servers they use a lot
less energy than they would do if everyone had their
own dedicated PBX.
SIMPLE AFFORDABLE RELIABLESIMPLE AFFORDABLE RELIABLE
FREE MUSIC
• Free, copyright free music that you can download
• Great range of styles
• Place the music directly on to the system
• We can upload and install for you
• Supply and install your own music
• Change anything any time
FIRST IMPRESSIONS ARE CRUCIAL
Nearly 75 percent of potential customers won't do business with you if their first call isn't handled correctly.
So it's really important that the first impression of your business is great.
Birchills will supply bespoke, professional messages to use in Voice Menus, Call Queues and Mail Boxes. They are
recorded to your script by professional actors.
We can also supply copyright free music to use on hold, or to mix with the voice messages.
Whatever you choose, you own the messages for one low cost. There are no repeat fees, no licences required and
no leases.
PROFESSIONAL VOICE MESSAGES
• Use our template to plan your messages
• Professional actors record your message
• Add your music, or choose from our range
• Exclusively yours forever- no repeat fees
• Recorded in any style you choose
• Quick turnaround times
UNLIMITED OPPORTUNITYWORDS AND MUSIC
