LavaCon Las Vegas 2016 Presentation

1. Lorraine Aochi
Senior Manager, Content Strategy, Autodesk Knowledge Network
Keeping it simple
Contributions to Help Content
2016 October 24

2. © 2016 | Global Customer Support & Operations
Introduction
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 Small writing teams
 Complex products
 Agile development
 Frequent releases
Challenging times for writers
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 Need to cover real-world workflows
 Technical sales, technical support
know these workflows
 Are unfamiliar with publishing tools
 Willing to write up the scenarios
Challenging times for writers
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 Analyzed possible content and simplify
 Used only basic formats
 Provided guidelines and samples
What did we do?
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For content

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 Change Management
 Understand Individual Writer’s Needs
 Help Educate Writers on possibilities
 Need for change
 Advantages of change
 Help Writers Define Needs (requirements)
Methodology for Success
6
Collaboration with Autodesk Team

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 Development Cycle
 Iterative process
 Writers helped design new tool
 Proof of Concept
 Writers have Hands on experience
 Design
 Usefulness
Methodology for Success
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Design with Autodesk

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 Tools: simpler set
 Better defined processes
 Defined metadata to improve
website search results
 Editorial and production support for less
experienced writers
What changed?
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errors that may appear in this document.
© 2016 Autodesk. All rights reserved | Global Customer Support & Operations