"The performance begins long before the show starts"-a presentation for Globe Theatre
A presentation I did for the amazing crowd at Globe Theatre, they were awesome!! A lot of chocolate and lottery tickets given away (that means they were asking lots of questions).
To sum up the five points of customer service:
1. Smile
2. Use reciprocity
3. It’s always the little things
4. No one loves a company
5. Create ‘wow’ moments
Have you made someone feel awesome today?
“It has become a beloved ritual at Dana-Farber, every day, children who come to the clinic write their names on sheets of paper and tape them to the windows of the walkway for ironworkers to see. And, every day the ironworkers paint the names onto I-beams and hoist them into place as they add floors to the new 14-story Yawkey Center for Cancer Care.The building’s steel skeleton is now a brightly colored, seven-story monument to scores of children receiving treatment at the clinic – Lia, Alex, and Sam; Taylor, Lzzy, and Danny. For the young cancer patients, who press their noses to the glass to watch new names added every day, the steel and spray-paint tribute has given them a few moments of joy and a towering symbol of hope.”Everybody saw the kids smiling”, foreman Mike Walsh from Ironworkers Local 7, told the reporter, “And that’s what you want to do, keep them smiling.”