National Postal Forum 2010 Train The Trainer
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National Postal Forum 2010 Train The Trainer
![2010 National Postal Forum ,[object Object],Course #: COMM03 Title: “ Train the Trainer” Scheduled For: Monday, Period 6, 4:30-5:30 pm Presented By: William L. Ware, CMDSM Oce Business Services and James P. Mullan, CMDSM Oce Business Services](https://image.slidesharecdn.com/npf2010trainthetrainerpowerpoint04072010-12722905938316-phpapp01/85/National-Postal-Forum-2010-Train-The-Trainer-1-320.jpg)
![Effective Training ,[object Object],[object Object],[object Object]](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)
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National Postal Forum 2010 Train The Trainer
Hinweis der Redaktion
- Introductions Bios Talk about the Technical Handout Talk about the 3 questions The objective of this course is to make you a better presenter. Bill is a seasoned professional speaker and an expert in presentation skills and public speaking techniques. The objective also includes learning how to project that professional image and one who displays confidence.
- Ask attendees if they have done training, presenting
- Tell them what you are going to tell them … Tell them what you are telling them … Tell them what you’ve told them …
- Employees express a desire to learn something – very important
- Set groundwork … Serve as a guide i.e. forklift, excel, scuba diving, driving …
- Who are we presenting to … Interactive …
- Nervousness is good … Mention empty seats up front … We cant all be a Bob Ross …
- Write notes on index cards Eye contact Drink water if you are thirsty, not iced water Vary your voice Watch your language – everyday language, friendly Mannerism – scratch ear or nose, brush back hair, adjust clothes
- Take this presentation for example …
- Digital Screen Whiteboard
- I say you do … Hands on …
- Puppets Hand Puppets (Shadowing) Budget for a Recipe (Chef) 10 Secrets (Agents)
- Leave your EGO at the door. This is not about YOU! Have a Quick Start and a Big Finish! Try never to talk more then 10-15 minutes without doing something interactive. And saying, “Any questions?” does not count as interactive! If you’re NOT passionate, don’t expect any energy from your audience! Your passion will keep them awake (if not I will wake you up) Your passion will be infectious. Do NOT think of yourself as a teacher or trainer … since that puts the focus on what YOU do. Put a lot more emphasis on the learning and a lot less emphasis on the teaching!
- Adjust as you go Evaluation at the end - Excellent
- Motivate your audience Tell a story Use natural humor Unusual Statistics Know their level of knowledge Speak their language Variety in a presentation Get yourself excited Apply contents to life
- Another 2 page handout on one sheet SME = SUBJECT MATTER EXPERT - YOU! CERTIFICATION IS THE KEY, CMDSM, EMCM, MQC, CSSGB, CMDSS, CRM, ERM, CDIA, 13 TRACKS – CERTIFICATE OF TRAINING
- 3 questions for certificate track