1. FISHERS OF MEN Recruitment & Retention: A Winning Strategy Presentation by James Howard Langston, MBA, SPHR-CA Invitation to participate in the conference proceedings at the 2002 HAWAII INTERNATIONAL CONFERENCE ON BUSINESS June 18 – 22, 2002

2. “ follow Me, and I will make you fishers of men” MATTHEW 28:19

3. Left to Right: Cheri, Alice, Jim, James, & Anna Langston A special acknowledgment to Alice, Anna, Cheri, and James – who patiently supported me in continuing my education

4. In Loving Memory Dr. Carlos A. Bonilla A special acknowledgment To Dr. Carlos A. Bonilla – who provided a special light for the creation of this research project

10. BLS HUMAN FISH FINDER SOURCE: BUREAU OF LABOR STATISTICS

13. John Yokoyama, Owner of “ World Famous ” Pike Place Fish, Seattle, Washington SOURCE: WWW.PIKEKPLACEFISH.COM

14. A Dynamic, Fast-Paced Retail Fish Market that’s Fun for both Customers and Employees SOURCE: WWW.PIKEKPLACEFISH.COM

15. December 18, 2009 Update

16. December 18, 2009 Update

17. December 18, 2009 Update

18. December 18, 2009 Update

19. # 2 – year 2002 # 1 – year 2001 # 1 – year 2000 The Container Store SOURCE: WWW.CONTAINERSTORE.COM good pay. great benefits. respect.

20. a commitment to employees and a principled way of doing business The Container Store SOURCE: WWW.CONTAINERSTORE.COM

21. Store-Level Applicant Opinion Survey June 2001 Save Mart Supermarkets Corporate Office 1800 Standiford Avenue Modesto, California 95350

22. QUESTION 1 which is your preferred method of job searching?

24. QUESTION 2 if you received two attractive job offers with identical salaries, what factor would most influence you to select one job over the other?

26. QUESTION 3 what is the most effective way to evaluate a potential employer?

28. QUESTION 4 what element of a job advertisement is most essential to finding the right job?

30. A THEORY OF HUMAN MOTIVATION Abraham Harold Maslow, 1908 - 1970 SOURCE: WWW.ACCEL-TEAM.COM

31. MASLOW’S HIERARCHY OF NEEDS Actualization Esteem Social Safety Physiological LOW Strength of Needs HIGH physiological needs SOURCE: WWW.ACCEL-TEAM.COM

32. Actualization Esteem Social Safety Physiological LOW Strength of Needs HIGH MASLOW’S HIERARCHY OF NEEDS safety or security needs SOURCE: WWW.ACCEL-TEAM.COM

33. Actualization Esteem Social Safety Physiological LOW Strength of Needs HIGH MASLOW’S HIERARCHY OF NEEDS social or affiliation needs SOURCE: WWW.ACCEL-TEAM.COM

34. Actualization Esteem Social Safety Physiological LOW Strength of Needs HIGH MASLOW’S HIERARCHY OF NEEDS esteem needs SOURCE: WWW.ACCEL-TEAM.COM

35. Actualization Esteem Social Safety Physiological LOW Strength of Needs HIGH MASLOW’S HIERARCHY OF NEEDS self-actualization needs SOURCE: WWW.ACCEL-TEAM.COM

36. 1215 1832 2802 3130 0 500 1000 1500 2000 2500 3000 3500 1998 1999 2000 2001 Save Mart Supermarkets New Hires SOURCE: SAVE MART SUPERMARKETS

37. Vulnerable Retention Point Time with Company Pay Rate Maximum Productivity Area Productivity Curve 0 The Vulnerable Point of a Company’s Investment in Skills

39. 100 Stores 100 Stores: 200 IST Leaders Corporate: T&D Corporate: T&D Past Push System Present Pull System Save Mart inverts Training & Development’s Pyramid Organizational Structure

40. Save Mart Implements a Winning Strategy SOURCE: SAVE MART SUPERMARKETS

41. MBA Graduate to the Rescue

42. STORE TRAINING Boot Camp 2001

43. FLY AWAY HOME to achieve the incredible you have to attempt the impossible SOURCE: WWW.SPE.SONY.COM 1996 COPYRIGHT COLUMBIA PICTURES

44. In-Store Trainer Boot Camp 2001 in Action

45. In-Store Trainers Certified for Action

46. STORE TRAINING Create a WOW! experience for new employees

47. Creating a WOW! Experience in Action

48. STORE TRAINING attain. train. retain.

49. Attaining, Training, & Retaining in Action

50. Attaining, Training, & Retaining in Action

51. STORE TRAINING Employee Relations equal... ER = CR Customer Relations

52. STORE TRAINING “ Just in Time”

53. “ Just-In-Time” In-Store Training in Action

54. Employer Branding SOURCE: SAVE MART SUPERMARKETS

55. SOURCE: SAVE MART SUPERMARKETS

57. Retail Management Development in Action

58. Corporate Branding SOURCE: WWW.INTERSPORTPHOTO.COM

59. Dodge / Save Mart 350 NASCAR Winston Cup June 20 – 23, 2002 Sonoma, California SOURCE: WWW.INTERSPORTPHOTO.COM

60. The Save Mart Center at Fresno State SOURCE: WWW.SAVEMARTCENTER.COM

61. FISHERS OF MEN Recruitment & Retention: A Winning Strategy MBA Project Submitted in Partial Fulfillment of The Requirement for the Degree of Master of Business Administration Faculty Advisor: Muhanned El-Mefleh, Ph.D. James Howard Langston November 27, 2001