1. What students are telling us regarding their expectations and
experiences of their learning environment
Birmingham
29/03/2017
2. http://digitalstudent.jiscinvolve.org
» Phase 1 study reviewed students’ expectations and experiences of the digital
environment at university and we spoke to 500 staff and students during our
consultation (2013-2014) see http://bit.ly/HEdigstudent
» We conducted a review of practice in schools to identify likely incoming expectations
(2014) see http://bit.ly/2gYifGH
» In phase 2 we focused on FE speaking to 220 learners and 300 staff from colleges across
the UK (2014-2015) see http://bit.ly/FEdigitalstudentoutputs
» Phase 3 Skills study spoke with 123 adult & community learners, work based learners
including apprentices and offender learners (2015-2016) see
http://bit.ly/digitalstudentskills
» Phase 4 Online learners study, reviewed literature and spoke to students studying on
online or partly online courses in HE and FE and Skills (2016) see
http://bit.ly/digstudonline
3. Your students’ digital experience
1. Do you gather your students’ expectations and experiences of
technology within your institution?
2. Do your students contribute to the development of your
institutions’ digital strategy or digital environment?
3. Go to www.menti.com enter code 75 26 17
4. Enhancing the digital student experience postcards
Available to download from:
http://bit.ly/FEdigitalstudentoutputs
5. Benchmarking the student digital experience
»Jisc, NUS andTSEP
»http://bit.ly/digstudentbenchmark
6. Student digital experience tracker
» The Student digital experience tracker enables colleges, skills
providers and universities to:
› gather evidence from students about their digital
experience, and benchmark their data against other
institutions
› make better informed decisions about the digital
environment
› target resources for improving digital provision
› plan other research, data gathering and student
engagement around digital issues
› demonstrate quality enhancement and student
engagement to external bodies and to students
themselves
Find out more: http://bit.ly/jiscdigidataservice
7. Outcomes from closed pilot June 16
»10,753 unique data sets
»Case studies from 7 institutions
http://bit.ly/trackercasestudies
»Full report is available
from:
http://bit.ly/student-
tracker-report
9. Update from open pilot March 2017
» New questions with stronger focus on learning
experience
» New question sets (HE, FE, Skills and Online learners)
available from http://bit.ly/2mBHA9l
» Some optional and one customisable question
» New guidance including FAQs,Guides and CoP
» 140 providers signed up: over 80 launched and collecting
data: 11 international universities from SA to NZ
» Surveys close on 31st March: access to sector
benchmarking data on 4th April: briefings available May
» New opportunities: working with other data sources;
more customisation options; snapshot case studies;
sector intelligence; BOS
10. Facts and figures as at 22nd March
» 97Tracker surveys have been / are in use from approx. 85
institutions; 11 international
» Highest response of 1,490 fromAdelaide, using the HETracker
» Highest UK responses from Bexhill Sixth Form College, using the
FETracker with 820 responses, and Chelmsford College using the
FETracker with 767 responses
» Highest UK HETracker response = University of Liverpool (678)
» Highest UK ACL and SkillsTracker response = ACL Essex (470)
» Highest UK Online LearnerTracker response = Royal Botanic
Garden Edinburgh (81)
11. Update from open pilot March 2017
New open Guide: bit.ly/TrackerResponding
12. Hearing the learner voice
»Digital learner stories and videos
available from
http://ji.sc/learner-stories
16. What are you hearing?
»What do you hear in these stories?
»What do you think other people in your
organisation need to hear?
»Send a text to 0207 183 8329 starting
with digi.
» NOTE - if you don’t start the text with digi, it
won’t go to our inbox
18. What have we learned?
»Key benefits of digital learning for
these learners were inclusion,
independence, and flexibility (
‘making time‘).
19. What have we learned?
»Tablets are a game-changer for many learners:
convenient, lightweight and connected to all their
digital services.These learners loved their tablets.
»These learners also loved some
very traditional features of formal
education, including libraries, the
virtual learning environment, on-
site IT support and fixed
computing facilities.
20. What have we learned?
»Confident teaching staff were critical to the positive
experiences these learners had, especially when they
were introducing professional practices and networks.
»New digital learning habits that learners explore in
these stories include digital reading and writing, note-
making, curation,
learning from
video and other
media, sharing,
coding and making.
21. What have we learned?
» These learners responded to
digital learning with feelings
of curiosity, enthusiasm,
excitement, freedom and a
sense of fun. However, they
also wanted their digital
learning to be safe and for
other learners to be respectful
in digital spaces.
» For some of these learners, digital technology represented a
‘second chance’ or even ‘the only chance’ that they had to engage
with education.
22. What have we learned?
» Some of these learners are mixing
public and private spaces (such as
learning groups and professional
networks).Others engage in formal
and informal learning in tandem.
These are confident digital behaviours
that not all learners will feel happy to
try.
» Most but not all of these learners saw
their digital skills as assets for work.
23. Conclusions
Continuities:
» Valued: access to resources,
opportunities to practice,
interactions with tutors & peers
» Learning habits: make notes,
organise ideas, prepare
assignments, collaborate,
express deas, manage time and
motivation, revise and review,
listen to feedback, showcase
» Course requirements and tutor
practices establish the agenda
Discontinuities:
» Use of graphical, video and audio to
learn and to express self
» Reading and writing digital text
» Overcoming of barriers: ’second
chance’ and ‘only chance’
» Curation, remixing, repurposing,
sharing of resources
» Digital networks to connect across
boundaries: learning & work,
public&private, formal&informal etc
» Rapid feedback, rapid rewards
24. Capturing your learners’ stories
» In your groups discuss:
› How do we ask the right questions so we hear what our
learners need to say?
› How can learners’ voices and stories be most persuasive in our
organisations?
› How do we balance the demand for ‘data’ with the power of
narrative?
› Make notes on the flip chart and be ready to share or use the
padlet https://padlet.com/sarahknight/jiscexperts17
25. Find out more
» Jisc Student digital experience tracker - http://bit.ly/jiscdigidataservice
» Jisc NUSTSEP Benchmarking the student digital experience – http://bit.ly/digistudentexp
» Enhancing the student digital experience - http://bit.ly/digitalstudentguide
» Digital learner stories - http://ji.sc/learner-stories
» Developing successful student staff partnerships - http://bit.ly/jisc-partnership
» Change agents’ network – http://can.jiscinvolve.org
» Case studies of institutional practice - http://digitalstudent.jiscinvolve.org/wp/exemplars
» Using technology to support employability - http://bit.ly/employabilityproject
» The Student Engagement Partnership – http://www.tsep.org.uk
» REACT project – http://www.studentengagement.ac.uk
26. Find out more…
Digital Student project
Sarah.knight@jisc.ac.uk
http://digitalstudent.jiscinvolve.org
#digitalstudent
Except where otherwise noted, this
work is licensed under CC-BY-NC-ND
Hinweis der Redaktion
Write down your answers on 2 post-it notes and stick up on the wall on flip charts also use padlet…
The idea came from participants in consultation events held after the Digital Student Skills project – real learner voices would add value to staff, managers and institutions when they think about provision of services, the value of staff-student partnerships, wonder how to find out what their learners think, etc.
The experience was guided by the need to find a cross section of learner voices and to use some of the questions that were part of the focus groups who contributed to the digital learner research to create semi structured interviews. Individual experiences led to different aspects of digital experiences being highlighted.
The journey took (no surprise), longer than expected – finding learners, talking to them informally to see if they understood the project and were happy to talk about their experiences. Then setting up the interview, finding a tool to record it (Pamela for Skype), transcription, asking them to produce a 1-3 min video/audio clip about the key issues identified in their interviews.... October to mid February.
The outcomes – Helen’s Key Themes document draws together some of the most commonly heard issues, tools and study habits; I urge you to read it on the Digital Student blog.
The participants didn’t know each other
Shared enthusiasms included:
Love of YouTube to support studying (no longer relying on being brave enough to ask questions in class and admit they didn’t understand something)
Feeling more empowered because they had digital tools to support investigation, conversations with like-minded people, overcome barriers caused by ‘other’ needs, could manage their time independently with appropriate tools, etc.
Many identified as being visual learners and made use of technology to help themselves by using video.
Appreciation of the library and resources – online and physically, especially the library staff, often able to focus on topics/assignments very closely through direct access to research papers rather than reading long textbooks
‘Creative’ and ‘fun’ were words often used in the interviews
Not all of the participants loved technology or had used it in school or had access at home.
I come from an FE background so Sky’s story resonated for me though it was hard to choose which one to play for you today.
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