Remote conferencing and collaboration is a key asset to your business and is increasingly becoming embedded in teaching and learning. This session showed how simple it is to videoconference with Vscene and the cost savings and improved productivity it offers for IT staff and Vscene users.
7. » 1995 to 2014
» Used by education, research, administration, content providers
» Snapshot on 30 July 2014…
› 8,151 videoconferencing systems
› 9,866 users
› 1,112 organisations
› ~50,000 conferences per year
The JanetVideoconference Service (JVCS)
710/03/2015 Jisc Digital Festival, 9-10 March 2015, ICC Birmingham
9. 9
» address updated customer requirements
» consider new use models
» respond to feedback
» avoid a single point of failure
» reduce costs (£1.6 million p.a. to run)
We needed to:
Change was required
10/03/2015 Jisc Digital Festival, 9-10 March 2015, ICC Birmingham
10. 10
» Operational model
» Financial model
» Support arrangements
» Technical solution
An opportunity to review:
Change was required
10/03/2015 Jisc Digital Festival, 9-10 March 2015, ICC Birmingham
11. Why this is so difficult?
Why this is worth it?
How we can help?
12. 12
Telepresence options: Cloud videoconferencing interop services
Just make it work...
10/03/2015 Jisc Digital Festival, 9-10 March 2015, ICC Birmingham
13. Do I …
10/03/2015 Jisc Digital Festival, 9-10 March 2015, ICC Birmingham 13
All these concepts influence:
join / call / connect / dial /
book / schedule / launch /
just wait…
expectations service design
“What happens when I click Start”?
“I don’t understand what’s going on”.
14. 14
» A1: “No. Please stop asking that”
Q: “Can’t we just have one system that works with everything”?
“What happens when I click Start”?
10/03/2015 Jisc Digital Festival, 9-10 March 2015, ICC Birmingham
» A2: “I’ll do my best”
16. 16
Who
What Where
When
Person to person
vs
Video system calls
video system
10/03/2015 Jisc Digital Festival, 9-10 March 2015, ICC Birmingham
17. 17
Who
What Where
When
Person to person
vs
Video system calls
video system
Shared physical
rooms
vs
Personal endpoints
10/03/2015 Jisc Digital Festival, 9-10 March 2015, ICC Birmingham
18. 18
Who
What Where
When
Person to person
vs
Video system calls
video system
Shared physical
rooms
vs
Personal endpoints
On demand
vs
Scheduled (booked)
events
10/03/2015 Jisc Digital Festival, 9-10 March 2015, ICC Birmingham
19. 19
Who
What Where
When
Person to person
vs
Video system calls
video system
Shared physical
rooms
vs
Personal endpoints
On demand
vs
Scheduled (booked)
events
Semi-permanent
virtual room
vs
Temporarily brought
together
10/03/2015 Jisc Digital Festival, 9-10 March 2015, ICC Birmingham
20. Why this is so difficult?
Why this is worth it?
How we can help?
21. » In 2012*VC saved the UK Higher Education sector:
› £66 million costs
› 10.25k tonnes net of emitted CO2
» For the nine universities studied in detail, savings were between
£152k and £1.6million pa
» Each meeting replaced by aVC saved an average of £175
*SusteIT initiative: “Financial and Greenhouse Gas Impacts of Conferencing andVirtual
Meetings in UK Universities” core.kmi.open.ac.uk/display/18440789
Why this is worth it..?
2110/03/2015 Jisc Digital Festival, 9-10 March 2015, ICC Birmingham
27. » People and conversations, not systems and connections
» Self-service through an intuitive interface, anyone can do this
» Interoperate to create an open community, not a closed
ecosystem
A paradigm shift
2710/03/2015 Jisc Digital Festival, 9-10 March 2015, ICC Birmingham
28. » More browser-based desktop client use, less reliance on
expensive dedicated suites
» More focus on immediate conferences (but still support
scheduled meetings, e.g. for teaching)
» New features like personal virtual meeting rooms and more
streaming options
» An international platform…
A paradigm shift
2810/03/2015 Jisc Digital Festival, 9-10 March 2015, ICC Birmingham
29. 29
» Launch/schedule a conference
» Manage a live conference
» Use a meeting room
Video tutorials:
Look and feel
10/03/2015 Jisc Digital Festival, 9-10 March 2015, ICC Birmingham
30. » Education and research
› centrally funded for schools, colleges, universities, research
» Public services
› reduced rate for public sector bodies
» Commercial
› for providers of education content, services, or collaborations
» International education and research
› GDP-based calculation for other NRENs
Tariff structure
3010/03/2015 Jisc Digital Festival, 9-10 March 2015, ICC Birmingham
31. » Uses the same calculation as the GÉANT Cost Sharing Model to
generate a starting price, then negotiation
» Bolt on options available:
› MCU integration
› User migration
› Interface language translation
› Branding
» ‘Super Organisations’ allow NRENs to organise and manage their
own customers
» Charge vs. usage reviewed annually to ensure value for money
Vscene for HEAnet
3110/03/2015 Jisc Digital Festival, 9-10 March 2015, ICC Birmingham
32. Hours of service Target availability
32
» The service is available 24 hours
a day, 7 days a week, all year
Support and fault management
» The help line is staffed from:
› 8am to 9pm (GMT) Mon to Fri
› 8am to 5pm (GMT) Saturday
(excluding Christmas day,
Boxing day, NewYear's day
and Good Friday)
» Videoconferencing service
and booking service: 99%
» Gatekeeper hierarchy and
gatekeeper service: 99.5%
» Service-affecting maintenance
is capped at 0.5% and is
normally carried out with at
least two weeks' notice.
Service Levels
10/03/2015 Jisc Digital Festival, 9-10 March 2015, ICC Birmingham
33. 33
» be the best integrated video comms platform available
» be tailored to the needs of education and research, and responsive
to customer feedback
» enhance teaching and learning, support research and facilitate
collaboration
» allows you to communicate easily with whoever you need to,
whenever you want to, and wherever you are
We wantVscene to:
Aspirations
10/03/2015 Jisc Digital Festival, 9-10 March 2015, ICC Birmingham
34. 34
» Live demonstrations on the
Vscene stand – come and have
a go!
» Get a reminder of the event –
have your photo taken in the
Vscene camper van
Visit theVscene stand
flickr.com/photos/11496967@N07/
10/03/2015 Jisc Digital Festival, 9-10 March 2015, ICC Birmingham
35. Find out more…
Contact…
Tim Boundy
Applications and video
development team manager
tim.boundy@jisc.ac.uk
vscene.jisc.ac.uk
42. In the first two minutes work out how the conference situation
effects your ability to communicate.
» Is there a delay – can I just talk?
» Do I need to mute / unmute?
» Think about the view that everyone else has of you
Tell someone if there is a problem – don’t be too timid, but also don’t
ruin a meeting with your own issues.
Use a headset for a desktop client (feedback can be caused by
another site)
4210/03/2015 Jisc Digital Festival, 9-10 March 2015, ICC Birmingham
43. 43
Format Environment Numbers Tools
Small Meeting Videoconference 2 to 10 Vscene
Skype
Etc…
Workshop / larger
meeting / multiple
comms
Collaborative
environment
5 to 20 ish Visimeet
Adobe Connect
Etc…
Event or
Presentation to
more than 20
Live or pre-recorded
stream
20 to 1000s Live stream
10/03/2015 Jisc Digital Festival, 9-10 March 2015, ICC Birmingham
44. Find out more…
Contact…
Tim Boundy
Applications and video
development team manager
tim.boundy@jisc.ac.uk
vscene.jisc.ac.uk
+++++ COVER: OPTION 1 ++++++
+++++ PLEASE FEEL FREE TO DELETE THESE NOTES WHILST CREATING YOUR PRESENTATION +++++++
Janet have been running a VC service since 1996
+++++ COVER: OPTION 2 ++++++
+++++ PLEASE FEEL FREE TO DELETE THESE NOTES WHILST CREATING YOUR PRESENTATION +++++++
These stats from this year.
These stats from this year.
These stats from this year.
These stats from this year.
These stats from this year.
Streaming capacity increased from 25-300 streams. Lync integration on dev roadmap. Can be used by a number of Super Organisations (such as an NREN) and branded accordingly and kept separate or linked to rest of users.
Streaming capacity increased from 25-300 streams. Lync integration on dev roadmap. Can be used by a number of Super Organisations (such as an NREN) and branded accordingly and kept separate or linked to rest of users.
3 domestic tariffs increasing in cost and International tariff for other NRENs
Log10 squared calculation in line with the GEANT cost sharing model, which charges progressively more as GDP increases. It has a very marginal impact away from a perfectly linear increase. Managed service includes support.
Service level definition for all users. High availability of service and support
+++++ CONTACT SLIDE WITHOUT CREATIVE COMMONS +++++++
+++++ PLEASE FEEL FREE TO DELETE THESE NOTES WHILST CREATING YOUR PRESENTATION +++++++
Janet have been running a VC service since 1996
+++++ CONTACT SLIDE WITHOUT CREATIVE COMMONS +++++++
+++++ PLEASE FEEL FREE TO DELETE THESE NOTES WHILST CREATING YOUR PRESENTATION +++++++
+++++ COVER: OPTION 2 ++++++
+++++ PLEASE FEEL FREE TO DELETE THESE NOTES WHILST CREATING YOUR PRESENTATION +++++++
Standard and federated access options
Clean user interface “quadrant”. Branding and look and feel can be altered.
Automatically selects default VC system preference
Search feature lists all users registered with service
Options include ability to change the layout of a conference, enable streaming or recording, etc
Virtual meeting rooms can be set up by users
Open or Closed, Private or Public
Can provide participants with GDS, IP or SIP numbers to join
This slide shows how we have re-branded the standard Vidyo desktop interface for our needs