The JDA Store Operations suite provides store managers with the unparalleled ability to consistently and profitably optimize people, space, inventory and processes in order to balance the increasing demands of customers from outside the store with the needs and expectations of customers inside the store. The suite combines JDA’s industry-leading budgeting and scheduling, space and inventory management, workforce management and task management systems with in-store picking capabilities, all of which are supported by the industry’s most seasoned team of service professionals to guide the process and deliver an integrated, comprehensive, cloud-based store operations solution. The JDA Store Operations suite enables you to: ◾ Schedule associates efficiently to optimize customer shopping experiences ◾ Assign, monitor and report on merchandising and fulfillment tasks ◾ Maximize merchandising, sales, fulfillment and returns processing ◾ Leverage cloud for agility, visibility and return on investment JDA Store Operations helps to strike a balance between the emerging demands for service, fulfillment and returns with the traditional functions of merchandising and sales, driving unprecedented efficiency and responsiveness. ◾ Maintain real-time visibility and accuracy for both internal and external needs ◾ Protect the brand and preserve margins ◾ Enhance productivity and agility in every aspect of store operations

1. JDA Store Operations Suite
Striking a New Balance in the Store

2. Copyright 2014 JDA Software Group, Inc. - CONFIDENTIAL
Sales Outlet Service Center Showroom Fulfillment Center
And Associates Must Perform New Tasks
that Require New Skills…
The Role of the Store in the Omni-
Channel Journey Continues to Expand

3. Copyright 2014 JDA Software Group, Inc. - CONFIDENTIAL
While Regulations Continue to Expand….
Pressure on Stores in All
Verticals Continues to Increase
Larger Menus More Promos Wider Variety Less Time

4. Copyright 2014 JDA Software Group, Inc. - CONFIDENTIAL
Store Payroll Budgets
Keep Shrinking
72%
Source: Integrated Solutions for Retail
of store managers indicate that their
labor budget has stayed the same or
decreased in the past year

5. Copyright 2014 JDA Software Group, Inc. - CONFIDENTIAL
And Controlling Costs is
Ever More Challenging
40%Source: DC Velocity
understand the cost of picking
orders from the backroom
29%Source: DC Velocity
understand the cost of picking
orders from the front of the store

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C-Stores Feel the Pain of
Expanding Costs As Well
$204B
Source: NACS
C-store sales in 2013
(all-time high)
14%Source: NACS
decrease in profit vs. 2012
19%more employees
Source: NACS

7. Copyright 2014 JDA Software Group, Inc. - CONFIDENTIAL
Store Managers are Struggling
to Find the Right Balance
• Corporate Marketing
• Merchandising Activities
• Promotional Sets
• Daily Maintenance
• Food Prep
• Order Fulfillment
• Guest-Facing Activities

8. Copyright 2014 JDA Software Group, Inc. - CONFIDENTIAL
Experiences Have Suffered
15%Source: IPG Media Labs
Store shopper satisfaction
is declining
per year

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Experiences Matter to
Customers in Every Vertical
4XSource: Multi-Unit Franchisee
QSR return
rates are higherwhen customer satisfaction rates are higher

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The Problem? Disconnected,
Dysfunctional Tools that Don’t Scale
Schedules don’t account for skills,
productivity, tasks, and availability;
require heavy manual intervention
Inaccurate forecasts, by (at best)
daily intervals, often developed by
different tools for sales vs. labor
Disconnected and often outdated
task management systems can’t
handle new roles, new urgency
Makeshift in-store fulfillment
processes are disruptive to both
shoppers & staff and fail to scale
Patchwork inventory tools and
processes cause problems in
every corner of the store
Disjointed and dysfunctional fresh
item/recipe management tools
make planning difficult

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Hence, Many Are Struggling…
“My stores can’t keep up with
shifting customer demands.”
“How much is it costing me to
fulfill orders from the store?”
“On-time fill rates for store orders are
low; customers are frustrated.”
“How can my managers spend less time
scheduling and more time managing?”
“Balancing in-store shoppers with outside
the store orders and corporate tasks
is a nightmare.”
“Keeping promotional items replenished
on busy days is nearly impossible.”

12. The JDA Solution

13. Copyright 2014 JDA Software Group, Inc. - CONFIDENTIALCopyright 2014 JDA Software Group, Inc. - CONFIDENTIAL
To achieve maximum benefit, we have combined these
solutions to deliver integrated, cross-functional schedules, tasks,
inventory, fulfillment and communications throughout the entire store

14. Copyright 2014 JDA Software Group, Inc. - CONFIDENTIAL
The Store Operations Solution
Enterprise Store
Operations
In-Store
Picking
Task
Management
Workforce
Management
EXECUTION
JDA Cloud
Reduce Risk
Support Business Agility
Capabilities Adapt to New Conditions
Achieve and Sustain ROI
JDA Services
Unparalleled Experience
Industry and Technology Expertise
Speed-to-Value
Continuous Improvement
JDA
Store
Operations
Space Planning | Distributed Order Management | Demand | Mobility

15. Examples of the Problems We Solve
Just A Few Highlights

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Problems Solved:
Self-Service Scheduling
Schedules Include Availability
Mobile Shift Bid/Swap
Empowered Associates
More Mgr. Time on Floor
AFTER SOP
Inflexible Schedules
No Self-Service Options
Managers Backfilling
High Shortage Rates
BEFORE SOP
More Overtime | Bad Experiences | Understaffed Stores Higher Filled Shifts | Winning Experiences
Short notice shift fill rates increase by 30%
Managers save 45 minutes per short notice shift

17. Copyright 2014 JDA Software Group, Inc. - CONFIDENTIAL
Problems Solved:
Self-Service Scheduling
Schedules Include Availability
Mobile Shift Bid/Swap
Empowered Associates
More Mgr. Time on Floor
AFTER SOP
Inflexible Schedules
No Self-Service Options
Managers Backfilling
High Shortage Rates
BEFORE SOP
More Overtime | Bad Experiences | Understaffed Stores
Short notice shift fill rates increase by 30%
Managers save 45 minutes per short notice shift

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Problems Solved:
Advanced Scheduling
Account for Demand Inside/Outside Store
Incorporate Promotion Plans
Assess return on labor investments
Identify Trends/Opportunities
Store Benchmarking
AFTER SOP
Inaccurate Schedules
Schedules Misaligned to Demand
Service Demand is Missed
High Cost of Labor
Lots of Manual Intervention
BEFORE SOP
Under/Overstaffed | More Overtime | Bad Experiences
Higher Return on Labor | Better Experiences | Higher Sales
Increase store manager time on floor by 50%
88% reduction in overtime spend
Labor as % of sales improved 170 basis points
“Using JDA, we brought together the KPI’s that we
use to monitor and drive our business into a single
easy to use interface. We have also gained new
insights into key corporate strategies”

19. Copyright 2014 JDA Software Group, Inc. - CONFIDENTIAL
Problems Solved:
Advanced Scheduling
Account for Demand Inside/Outside Store
Incorporate Promotion Plans
Assess return on labor investments
Identify Trends/Opportunities
Store Benchmarking
AFTER SOP
Inaccurate Schedules
Schedules Misaligned to Demand
Service Demand is Missed
High Cost of Labor
Lots of Manual Intervention
BEFORE SOP
Under/Overstaffed | More Overtime | Bad Experiences
“Using JDA, we brought together the KPI’s that we
use to monitor and drive our business into a single
easy to use interface. We have also gained new
insights into key corporate strategies”

20. Copyright 2014 JDA Software Group, Inc. - CONFIDENTIAL
Problems Solved:
Mobile Task Management
Planograms Integrated with Task
Immediate Communications
Chain-wide Visibility
Mobile Execution
AFTER SOP
Floor Sets Determined in Silos
Unreliable Communications
Limited Visibility
Sporadic Compliance
BEFORE SOP
Underutilized Space | Missed Opportunities | Bad Experiences Timely Compliance | Maximized Revenue | Better Experiences
6.7% reduction in hours invested
29% reduction in premium labor costs
Improved Dept Mgr Coverage on key days
Sat: 8% | Sun 12% improvement

21. Copyright 2014 JDA Software Group, Inc. - CONFIDENTIAL
Problems Solved:
Mobile Task Management
Planograms Integrated with Task
Immediate Communications
Chain-wide Visibility
Mobile Execution
AFTER SOP
Floor Sets Determined in Silos
Unreliable Communications
Limited Visibility
Sporadic Compliance
BEFORE SOP
Underutilized Space | Missed Opportunities | Bad Experiences Timely Compliance | Maximized Revenue | Better Experiences

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Problems Solved:
In-Store Fulfillment
Cobbled-Together Processes
Guesswork Staffing
Last-Minute Scrambling
Orders Not Staged
BEFORE SOP
Best Practices In-Store Picking
Staff/Skills Aligned to Demand
Tasks Assigned & Prioritized
Dashboard Status
AFTER SOP
Long Lines | Bad Experiences | Margins Eroded Higher Productivity | Winning Experiences | Higher Margins
Fill 275,000 orders/week from stores
Over 850M order lines/year

23. Copyright 2014 JDA Software Group, Inc. - CONFIDENTIAL
Problems Solved:
In-Store Fulfillment
Cobbled-Together Processes
Guesswork Staffing
Last-Minute Scrambling
Orders Not Staged
BEFORE SOP
Best Practices In-Store Picking
Staff/Skills Aligned to Demand
Tasks Assigned & Prioritized
Dashboard Status
AFTER SOP
Long Lines | Bad Experiences | Margins Eroded Higher Productivity | Winning Experiences | Higher Margins

24. Why JDA
Our Unique Selling Proposition

25. Copyright 2014 JDA Software Group, Inc. - CONFIDENTIAL
JDA: “All In” Inside the
Omni-Channel Store
High Value Functionality • High Adoption • Greater Productivity
JDA solutions have a
singular focus that is unique
in the industry: helping retail
managers successfully
execute every facet of the
operations of the retail store
as the centerpiece of the
omni-channel journey.
ONLY

26. Copyright 2014 JDA Software Group, Inc. - CONFIDENTIAL
Optimizing the Store
from Front to Back
Budgeting and Scheduling
Space Management
Workforce Management
Task Management
Store Fulfillment
ONLY
Efficiency • Responsiveness • Productivity

27. Copyright 2014 JDA Software Group, Inc. - CONFIDENTIAL
Putting an End to
Impossible Choices
PROFIT EXPERIENCE
OUTSIDE THE STORE INSIDE THE STORE
• Consolidated sales and labor forecasts
to 15-minute increments
• Productivity tracking and analysis
• Optimize every square foot (front/back)
for maximum opportunity
• Efficient and effective picking
• Schedules align to sales & service demand
• Every task is prioritized, tracked and
reported via manager dashboards
• Integrated mobile platform ensures agility
and responsiveness wherever needs arise
• Picking routes minimize shopper disruption
ONLY
vs

28. Copyright 2014 JDA Software Group, Inc. - CONFIDENTIAL
Guided by the Industry’s Most
Experienced Professionals
200
31
40,000
1,300,000Employees
Retailers
Countries
Stores
Image courtesy: alpha
To learn more about JDA’s Store
Planning Suite, please visit
http://www.jda.com/solutions/store-operations/