The 2017 edition of the Travel & Hospitality Report: Connecting the Customer Journey has just released featuring exclusive articles and interviews with senior executives from KLM, Jumeriah, Heathrow, Thomas Cook, Yotel, Carlson Rezidor, Hertz, Virgin Holidays, Disney and Dorchester Collection who have shared the challenges they’re facing on the road to CX excellence and how they're tackling these!
Featuring exclusive insight from CX leaders who focus on:
Connect the digital journey
Connecting their customer journey
Connecting the brand experience
Download the report for free.
3. "when you’re going to a beautiful destination we have Jumeirah Inside -
a mobile, web & digital platform which allows you to go inside the
hotels, to have a 360-degree view, to look out the window & see the
view. This is one way where we’re coming to our customers when
they’re sat at home dreaming about their next holiday."
CONNECTING THE DIGITAL JOURNEY
4. "when you’re going to a beautiful destination we have Jumeirah Inside -
a mobile, web & digital platform which allows you to go inside the
hotels, to have a 360-degree view, to look out the window & see the
view. This is one way where we’re coming to our customers when
they’re sat at home dreaming about their next holiday."
CONNECTING YOUR CUSTOMER EXPERIENCE
5. "Developing a guest-centric culture is critical. The
synchronisation of brands, people, our guests and
responsible business operation sets a strong
foundation to building customer loyalty."
CONNECTING THE BRAND EXPERIENCE
