My internship Report on Shahjalal Islami Bank

1. Internal Practice & Performance
Impact on Customer Satisfaction of
Shahjalal Islami Bank Limited

2. Name of the services
Number of person able to
take the services
Account Opening Information 5
Fill up the account Opening Form 5
Account Closing 2
Welcome Account 2
Solvency Certificate 3
Account Statement 4
Remittance 2
Tin Requisition 4
ATM Replacement 5
Encashment of Coupon Interest on MSP 2
Adress Change Requisition 4
Signiture Change Requisition 3
FD Encashment 2
ATM Card Delivery 5

3. 
Efficiency
Service
Time
Information
Accessibility
Competency
Environment
Arranged
Prompt
ATM
9 10 1 10 9 10 10 10 9 9
10 10 1 10 10 10 10 10 10 10
8 6 3 8 8 8 9 9 9 9
5 5 5 6 6 5 7 6 6 6
5 5 5 5 5 5 5 5 5 5
5 5 5 7 5 5 6 5 6 5
3 3 9 2 2 3 2 3 2 2
1 1 9 1 2 2 2 1 1 1
10 10 1 10 10 10 10 10 10 10
10 10 1 10 10 10 10 10 10 10

4. Employee Satisfaction:

5. Recommendation:
Swift Service:

6. Mobile Wallet