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© 2012 Avaya Inc. All rights reserved. 1
When Waiting Won’t Work
Direction Forward
Achilli Sfizzo
April 2014
© 2012 Avaya Inc. All rights reserved. 22
AvayaTelefone AT&T Lucent
© 2012 Avaya Inc. All rights reserved. 33
Portfolio
Contact
Centers
Avaya Aura® Contact
Center
Avaya Aura®
Experience Portal
Outbound Contact
Express
Social Media Manager
Speech Analytics
Workforce Opt.
Networking
Ethernet Switches
Branch Routers
Network Management
Access Control
Wireless Networks
Branch Campus
Datacenter
Professional Services Deployment / PM Optimization Consultancy
Support Services Maintenance On-site Support
Operations Services Managed Services Outsourcing
Unified
Communications
Communication and
Messaging
Avaya Aura® Platform
Video & Conferencing
Flare ScopiaAA Conf.
Phones
IP Office
AvayaLive™ Connect
Cloud /
Virtual.
Cloud /
Virtual.
Cloud /
Virtual.
© 2014 Avaya Inc. All rights reserved. 4
Avaya Solutions Customers
World’s Top . . .
- 2013 -
97% 95% 90%
9 out of 10
Airlines
9 out of 10
Financial Institutions
8 out of 10
Auto Manufactures
8 out of 10
Luxury Hotels
© 2012 Avaya Inc. All rights reserved. 5
Avaya’s SDN Goal
Enable simple and agile service
delivery for applications and users
across any combination of physical
and virtual components.
Software-Defined Networking
© 2012 Avaya Inc. All rights reserved. 66
Current Transition
“We need a manageable BYOD
deployment ASAP!”
“Our financial transactions need to
be isolated by next week”
“Our cloud services need to rival
our user’s consumer experience!”
“We need 1,000 more security
cameras up by Friday”
Throughput Uplink
Latency
© 2012 Avaya Inc. All rights reserved. 77
The Bold Truth
 days is the average wait for
maintenance windows
 of companies report delays in
business systems upgrades
 of companies had downtime
caused by change errors to the core
 of companies lost revenue in 2013
as a result of downtime from network
change errors
 of network downtime is caused by
core errors
 companies fire employees due to
downtime
Source: Network Agility Research 2014 – Dynamic Markets
© 2012 Avaya Inc. All rights reserved. 88
Lower Acquisition Costs Replaced by Complexity
8
Low Simple
PriceperUnit
High Difficult
Scale/Complexity
Time
© 2012 Avaya Inc. All rights reserved. 99
© 2012 Avaya Inc. All rights reserved. 11
AVAYA
FABRIC
CONNECT
http://www.youtube.com/watch?v=n7yn6YiwQ8Y
© 2012 Avaya Inc. All rights reserved. 1212
Multiple Tiers
Multiple protocols
Multiple resiliency
models
Hop by hop
configuration
80% “keeping the lights
on” projects
X
X Status Quo
One logical tier
One protocol
One active-active
resiliency model
Edge-only
configuration
Doing that cool
project
Fabric Connect
The Difference
© 2012 Avaya Inc. All rights reserved. 1313
Evolve to Fabric Connect
Deploy for traffic isolation
Expand for multicast applications
Incorporate wireless access
Move to full production environment
What customers
are saying…
PCI Compliance
Video Surveillance
ENCONTRO IPNEWS SDN - ACHILLI SFIZZO

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ENCONTRO IPNEWS SDN - ACHILLI SFIZZO

  • 1. © 2012 Avaya Inc. All rights reserved. 1 When Waiting Won’t Work Direction Forward Achilli Sfizzo April 2014
  • 2. © 2012 Avaya Inc. All rights reserved. 22 AvayaTelefone AT&T Lucent
  • 3. © 2012 Avaya Inc. All rights reserved. 33 Portfolio Contact Centers Avaya Aura® Contact Center Avaya Aura® Experience Portal Outbound Contact Express Social Media Manager Speech Analytics Workforce Opt. Networking Ethernet Switches Branch Routers Network Management Access Control Wireless Networks Branch Campus Datacenter Professional Services Deployment / PM Optimization Consultancy Support Services Maintenance On-site Support Operations Services Managed Services Outsourcing Unified Communications Communication and Messaging Avaya Aura® Platform Video & Conferencing Flare ScopiaAA Conf. Phones IP Office AvayaLive™ Connect Cloud / Virtual. Cloud / Virtual. Cloud / Virtual.
  • 4. © 2014 Avaya Inc. All rights reserved. 4 Avaya Solutions Customers World’s Top . . . - 2013 - 97% 95% 90% 9 out of 10 Airlines 9 out of 10 Financial Institutions 8 out of 10 Auto Manufactures 8 out of 10 Luxury Hotels
  • 5. © 2012 Avaya Inc. All rights reserved. 5 Avaya’s SDN Goal Enable simple and agile service delivery for applications and users across any combination of physical and virtual components. Software-Defined Networking
  • 6. © 2012 Avaya Inc. All rights reserved. 66 Current Transition “We need a manageable BYOD deployment ASAP!” “Our financial transactions need to be isolated by next week” “Our cloud services need to rival our user’s consumer experience!” “We need 1,000 more security cameras up by Friday” Throughput Uplink Latency
  • 7. © 2012 Avaya Inc. All rights reserved. 77 The Bold Truth  days is the average wait for maintenance windows  of companies report delays in business systems upgrades  of companies had downtime caused by change errors to the core  of companies lost revenue in 2013 as a result of downtime from network change errors  of network downtime is caused by core errors  companies fire employees due to downtime Source: Network Agility Research 2014 – Dynamic Markets
  • 8. © 2012 Avaya Inc. All rights reserved. 88 Lower Acquisition Costs Replaced by Complexity 8 Low Simple PriceperUnit High Difficult Scale/Complexity Time
  • 9. © 2012 Avaya Inc. All rights reserved. 99
  • 10.
  • 11. © 2012 Avaya Inc. All rights reserved. 11 AVAYA FABRIC CONNECT http://www.youtube.com/watch?v=n7yn6YiwQ8Y
  • 12. © 2012 Avaya Inc. All rights reserved. 1212 Multiple Tiers Multiple protocols Multiple resiliency models Hop by hop configuration 80% “keeping the lights on” projects X X Status Quo One logical tier One protocol One active-active resiliency model Edge-only configuration Doing that cool project Fabric Connect The Difference
  • 13. © 2012 Avaya Inc. All rights reserved. 1313 Evolve to Fabric Connect Deploy for traffic isolation Expand for multicast applications Incorporate wireless access Move to full production environment What customers are saying… PCI Compliance Video Surveillance