Dr. Steven Turner presented on optimizing cloud services. He discussed common issues with cloud services like security, compliance, visibility and performance. He emphasized the importance of service visualization to maintain oversight of cloud applications and dependencies. Turner also stressed measuring end-user experience over infrastructure metrics to ensure cloud migrations improve performance. Overall, the presentation focused on best practices for securing data, ensuring compliance, gaining visibility and optimizing performance of cloud-based services.

1. Seeing through the fog
of the cloud
Presented by Dr Steven Turner
VP of IT Optimisation
Interact with us: www.intergence.com

2. Corporate Overview
• Established in 2003, based in Cambridge &
Dubai
• Serving clients in the UK, Middle East and
Europe, particularly within financial services,
TMT and Education markets
• Our aim is to help clients achieve optimised,
seamless and secure IT infrastructures
Interact with us: www.intergence.com

3. Corporate Overview
Consulting
- Aligning to IT Business Strategy
- Programme leadership
- Optimisation of critical
infrastructure and applications.
Managed Services Resourcing
- Managed Sourcing; - Augmentation of client staff
Deliver specific work packages or - Provision of specialist skills
projects
- Managed Services;
IT Optimisation
Intergence, experts in IT Optimisation
Interact with us: www.intergence.com

4. My Background
• With Intergence UK since 2007 with a focus
on Network Optimisation
• PhD from University of Sunderland in
Network Optimisation
• MSc in Network Systems
• BSc in Computer Science
Interact with us: www.intergence.com

5. Agenda
Interact with us: www.intergence.com

6. Agenda
• Introduction
• Common issues with Cloud-based services
• Service Visualisation
• Understanding the end user experience
• Improving performance of Cloud services
• Improving security of Cloud Services
Interact with us: www.intergence.com

7. Common issues with Cloud Services
• Security
• Compliance
• Visibility
• Performance
Interact with us: www.intergence.com

8. Cloud Service Security
• Common concern relating to loss of control and relying
on a 3rd Party
• Internal systems may be accessible through the public
Internet
• Reliance on service provider to
ensure availability of service
• Who owns my data?
Interact with us: www.intergence.com

9. Cloud Service Security
• Use virtual endpoint protection systems
• Private cloud services for confidential data systems
• Public cloud services for systems which are less
sensitive
• Ensure services are resilient, consider using two
providers for business critical services
• Always encrypt sensitive data
Interact with us: www.intergence.com

10. Cloud Service Compliance
• Where is the data for your cloud-based services
stored?
• Who owns your data?
• How do you ensure your data is compliant with
local governing laws?
• Can you visualise where your data is?
Interact with us: www.intergence.com

11. Cloud Service Compliance
• Sarbanes Oxley, PCI, FSA
• “Compliance efforts can require critical staff resources,
delaying important business building IT projects”
Daniel Magid, CTO Aldon
• Encapsulate compliance into an automated system
- auditors can view the status and historical changes
• Create centralised management and visibility of IT
assets - eliminate multiple silos
Interact with us: www.intergence.com

12. Cloud Service Visualisation
• How do you maintain visibility of your applications
and services in the cloud?
• Do you know which systems are dependant on
others?
• Do you know if you’re using what you’re paying for?
• Where are my services? How are they performing?
Interact with us: www.intergence.com

13. Cloud Service Visualisation
• You can maintain an accurate real time map of your
entire infrastructure – physical and virtual
• Overlay performance and operational metrics
• Identify critical services
• Monitor specific services and their
interdependencies
Interact with us: www.intergence.com

14. Cloud Service Visualisation
Interact with us: www.intergence.com

15. Cloud Service Performance
• Are your services performing better or worse since
migrating to a cloud-based platform?
- How do you know?
• How do your users perceive the quality of
experience?
• What impairments may be stopping you from getting
the best out of your investment?
Interact with us: www.intergence.com

16. Cloud Service Performance
• Focus on the End User Experience not meaningless
metrics
• Identify where in the service delivery chain user
experience is being degraded
• Baseline services, justify investments and identify the
impact on user experience following migration to
cloud-based services
Interact with us: www.intergence.com

17. Cloud Service Performance
• Focus on the End User Experience not meaningless
metrics
Interact with us: www.intergence.com

18. Thank you for listening
For more information, please contact me on
sturner@intergence.com
Interact with us: www.intergence.com