Making better use of knowledge is a goal of all organisations. This presentation, delivered at an Intergen Twilight event, looked at how to make sense of your organisation and look for realistic, rather than idealistic, approaches to the types of issues that today’s businesses face.

1. In the Know about Knowledge Management
Sally Jansen van Vuuren & Alex Natelli

2. Knowledge Management
Welcome
Intergen, KM & Us
Knowledge, KM & Organisations
The Role of Strategy
Our Services
Wrap-Up
Questions

3. Knowledge Management
Intergen, KM & Us
“Build enduring knowledge-partnerships with our
clients through a continuous commitment to sharing
and growing our knowledge & expertise and applying
them to your business”

4. Knowledge Management
How we see Knowledge
Natural
Artifacts Skills Heuristics Experience
Talent
IT/IM HR ?

5. Knowledge Management
Where does KM fit?
An approach to creating, storing , sharing and applying
knowledge to improve organisational performance
Recognises knowledge as an organisation’s most strategic
asset.
Views organisations through an holistic lens : people &
behaviours, processes & practices, organisational culture and
systems & technology.
Exists in & between people - it’s everybody’s business.

6. Knowledge Management
Knowledge & Organisations
Data and Information
Organising Resources
Explicit knowledge
Artifacts
Low value
Knowledge
Solving Problems
Tacit knowledge
High value

7. Knowledge Management
Business Issues
I do this every
month...there must How can we
be a smarter way improve
collaboration
The DMS is
hopeless
Who’s the expert 3 key staff left
on.... – it’s left a big
knowledge gap

8. Knowledge Management
The Ad hoc Approach
Most of our
energy
is spent here.
This is where
we need to go
to get real
value.

9. Knowledge Management
The Strategy Journey
Leaders
“Ideal”
Vision Discovery Roadmap
Where we want to be Where we are now How we get there
Workforce
“Real”

10. Knowledge Management
Examples of how we work with you
Interviews, Workshops,
Focus Groups
Anecdote Circles
Surveys
Appreciative Inquiry
Social Network Analysis
Scenario Building

11. Knowledge Management
Knowledge Initiatives
Information
Architecture
Formalise
Knowledge
Risks

12. Knowledge Management
Our Services
Knowledge
Health-checks
Coaching and Knowledge
Support Audits
Tailored Knowledge
Projects & Strategy
Workshops Development
Knowledge
Strategy
Implementation

13. Knowledge Management
Wrap-Up
Knowledge is a strategic asset and it’s everyone’s business
KM makes sense of organisations – it creates a culture,
infrastructure and behaviours to support knowledge work
Adopts a collaborative, not siloed, approach
Balance realistic & idealistic needs
It’s easy to talk about, but hard to do
It’s not a one-off project or initiative – it’s a long-term
approach to the way we do business

14. Knowledge Management
Questions?