Salesforce Admin & App Builder
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The document provides information about Salesforce certifications for administrators and app builders. It discusses the roles and responsibilities of a Salesforce administrator and app builder. The administrator is responsible for managing users, security and access. The app builder creates applications for the Lightning Platform. It also provides details about the Salesforce administrator and app builder certifications, including the exam structure, fees, passing scores and topic weightages assessed. It recommends thorough preparation and practice tests to clear the certification exams.
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Salesforce Admin & App Builder
- 1. Copyright Intellipaat. All rights reserved.
- 2. Copyright Intellipaat. All rights reserved. 01 Introduction to Salesforce as a CRM 02 Who is a Salesforce Admin? 03 Who is a Salesforce App Builder? 04 How to become a Salesforce Admin & App Builder? Agenda 05 Salesforce Certification Details & Marks Distribution 06 Learning Resources
- 3. Copyright Intellipaat. All rights reserved. Introduction to Salesforce as a CRM
- 4. Copyright Intellipaat. All rights reserved. What is CRM? Customers Data Customers Relationship Employee Management Customer Service Customer Relationship Management (CRM) is an approach to manage a companyâs interaction with current and potential customer, manage employee & customerâs data, and maintain a decent customer service.
- 5. Copyright Intellipaat. All rights reserved. Types of CRM Strategic CRM Operational CRM Analytical CRM Collaborative CRM
- 6. Copyright Intellipaat. All rights reserved. Strategic CRM Operational CRM Analytical CRM Collaborative CRM Types of CRM
- 7. Copyright Intellipaat. All rights reserved. Strategic CRM Operational CRM Analytical CRM Collaborative CRM Types of CRM
- 8. Copyright Intellipaat. All rights reserved. Strategic CRM Operational CRM Analytical CRM Collaborative CRM Types of CRM
- 9. Copyright Intellipaat. All rights reserved. Strategic CRM Operational CRM Analytical CRM Collaborative CRM Types of CRM
- 10. Copyright Intellipaat. All rights reserved. Salesforce as a CRM Customer Service Analytics Automation Application Development Commerce Salesforce is a company that provides CRM (Customer Relationship Management) service.
- 11. Copyright Intellipaat. All rights reserved. Salesforce as a CRM Customer Service Analytics Automation Application Development Commerce Salesforce is a company that provides CRM (Customer Relationship Management) service.
- 12. Copyright Intellipaat. All rights reserved. Salesforce as a CRM Customer Service Analytics Automation Application Development Commerce Salesforce is a company that provides CRM (Customer Relationship Management) service.
- 13. Copyright Intellipaat. All rights reserved. Salesforce as a CRM Customer Service Analytics Automation Application Development Commerce Salesforce is a company that provides CRM (Customer Relationship Management) service.
- 14. Copyright Intellipaat. All rights reserved. Salesforce as a CRM Customer Service Analytics Automation Application Development Commerce Salesforce is a company that provides CRM (Customer Relationship Management) service.
- 15. Copyright Intellipaat. All rights reserved. Salesforce as a CRM Salesforce is a company that provides CRM (Customer Relationship Management) service. Customer Service Analytics Automation Application Development Commerce
- 16. Copyright Intellipaat. All rights reserved. Who is a Salesforce Administrator?
- 17. Copyright Intellipaat. All rights reserved. Salesforce Administrator Salesforce Administrator Create new user profile Monitor access level Import new leads and contacts Run duplication tools Check for updates from Salesforce.com Manage users, customers, and employees Tasks of Administrator: Salesforce administrators are the gatekeepers of their employer's sales and marketing data.
- 18. Copyright Intellipaat. All rights reserved. Who is a Salesforce App Builder?
- 19. Copyright Intellipaat. All rights reserved. Salesforce App Builder Salesforce App Builder Create custom pages Configures Salesforce Lightning Apps Provides Business Logic and Automation Create declarative customization capabilities for Salesforce Lightning Platform Create application to provide reporting services Tasks of App Builder: The Salesforce App Builder creates and configures the application for the organization
- 20. Copyright Intellipaat. All rights reserved. How to become a Salesforce Admin & App Builder?
- 21. Copyright Intellipaat. All rights reserved. How to become a Salesforce Admin & App Builder Salesforce Admin & App Builder Thorough Knowledge of Salesforce Platform Experience of Real-Time implementation Knowledge of working of a Businesses Manage employees using Salesforce Create and Customize Salesforce App Certified Candidate Demands of Industry:
- 22. Copyright Intellipaat. All rights reserved. Salesforce Certification Details for Admin & App Builder
- 23. Copyright Intellipaat. All rights reserved. Salesforce Admin Certification Salesforce Administrator âą Managing users data and security âą Maintaining and customizing Sales Cloud and Service Cloud apps âą Building reports, dashboards, and workflows Must have thorough knowledge of: Passing Percentage: 65% (39/60) Retake Fees: $100 Time for Completion: 105 Min No. of Questions: 60 MCQ Exam Fees: $200
- 24. Copyright Intellipaat. All rights reserved. Salesforce App Builder âą Creating applications for Mobile and and Lightning Platform âą Configuring Salesforce Lightning Platform & Apps âą Implementing the changes in the application efficiently Must have thorough knowledge of: Passing Percentage: 63% (38/60) Retake Fees: $100 Time for Completion: 105 Min No. of Questions: 60 MCQ Exam Fees: $200 Salesforce App Builder Certification
- 25. Copyright Intellipaat. All rights reserved. Marks Distribution for Salesforce Admin & App Builder Exam
- 26. Copyright Intellipaat. All rights reserved. Marks Distribution for Admin Organizational Setup User Setup Security and Access Standard and Custom Objects Sales and Marketing Application Service and Support Applications Activity Management and Collaboration Data Management AnalyticsâReports and Dashboards Workflow/Process Automation Desktop and Mobile Administration AppExchange 3% 7% 13% 14% 14% 13% 3% 10% 10% 8% 3% 2%
- 27. Copyright Intellipaat. All rights reserved. Salesforce Fundamentals Data Modeling and Management Security Business Logic and Process Automation Social User Interface Reporting Mobile App Deployment 8% 20% 10% 27% 3% 14% 5% 5% 8% Marks Distribution for App Builder
- 28. Copyright Intellipaat. All rights reserved. How to clear Salesforce Certification exam?
- 29. Copyright Intellipaat. All rights reserved. How to clear Salesforce Certification exam? Salesforce Administrator Master the basics of Salesforce Platform Prepare according to syllabus Invest ample amount of time on real-time implementation Focus the area that contains more weightage Try to attempt mock tests for practice Test yourself and try to improve your weaker areas Tips:
- 30. Copyright Intellipaat. All rights reserved. Learning Resources
- 31. Copyright Intellipaat. All rights reserved.
- 32. Copyright Intellipaat. All rights reserved.
- 33. Copyright Intellipaat. All rights reserved. India : +91-7847955955 US : 1-800-216-8930 (TOLL FREE) sales@intellipaat.com www.intellipaat.com
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