1. Intel Confidential11
To achieve its goal of streamlining its
customers’ IT experience while also
controlling costs, Ohio-based
managed service provider Nemsys is
deploying PCs with Intel® vPro™
technology. Using vPro technology’s
hardware-based KVM Remote Control,
Nemsys is able to reduce hardware
repair times by 50% and improve staff
productivity by another 50%.
“Every truck roll we avoid reduces our
cost by at least $100. vPro allows us to
service our customers quickly,
extend our reach, and maintain a
presence even when we don’t leave our
offices. We make money and we save the
customer money—that’s a big deal.”
John Crabtree, CIO, Nemsys
Cutting Hardware Repair
Times In Half

2. Intel Confidential22
US Utility builds and maintains
communications and electrical systems
across the country. This means the company
depends on its information technology tools
to enable every step of its process. The
remote manageability of Intel vPro
technology-based PCs helps them respond
quickly by accelerating repairs by 50% and
cutting PC downtime by 25%.
“We operate in a very competitive
environment, and our ability to respond
quickly to customers is critical. If our PCs
and network can’t support that kind of
responsiveness, we’re at a competitive
disadvantage.”
Bill Baughman, operations manager, US Utility
Contractor
Reducing Downtime 25%
Protects Productivity