The document describes a business simulation game called Papilan that aims to demonstrate the effects of organizational structure on employee behavior, productivity, and goal achievement. Participants take on roles in a simulated lantern production process and undergo two rounds of production with different organizational structures. The first round uses a traditional hierarchical structure with separate departments and low employee involvement, resulting in late deliveries, unused capacity, and inflexibility. The second round implements a new structure with multiskilled teams responsible for entire processes, improving delivery times, productivity, and the ability to innovate. The simulation illustrates how organizing work into complete tasks rather than small individual tasks and giving employees more competence and cooperation can renew an organization.

1. Renewing organisation and improving quality of working life www. st-groep.com
Business game;
organisation simulation
‘PAPILAN’
InnovationDublin2012
ST-GROEP
Belgium/Netherlands
Info@st-groep.nl
www.st-groep.nl
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2. Renewing organisation and improving quality of working life www. st-groep.com
Why a simulation?
To gain insight in the effects of organising regarding:
- structuring activities,
- the involvement and the behaviour of employees
- the achievements
to see and experience effects
This simulation is not a role-playing game
go for it, but don’t play a character; just do your job.
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3. Renewing organisation and improving quality of working life www. st-groep.com
Papilan B.V. …
Introduction and explanation
Role distribution
Round 1
Reflection: discussion of results round 1
Analysis and improvements
Round 2
Reflection: discussion of results round 2
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4. Renewing organisation and improving quality of working life www. st-groep.com
Production process Papilan
Folding
and decorating finishing
cutting
Average: 2 lanterns per minute
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5. Renewing organisation and improving quality of working life www. st-groep.com
The organisation structure of Papilan
Director/
Sales
Production Maintenance&
manager Logistics
Group leader Group leader Group leader Work Quality Maintenance
Planner
cutting decoration finishing preparator controller engineer
Department
Department Department
folding/
decoration finishing
cutting
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6. Renewing organisation and improving quality of working life www. st-groep.com
How does it work?
Keep following the description of your function
Consequently follow the orders from your boss
Don’t make any temporary stocks; waste = loss of money
Do your utmost to fulfill the wishes of the customer
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7. Renewing organisation and improving quality of working life www. st-groep.com
Results; round 1
Order Descrip- Time Agreed Really Diffe- Run- Q
tion Del. Deli- rence ning
time vered time
1 6 red 13.00 13.20 13.35 +15 min 35 min good
2 6 blue 13.04 13.25 13.40 +15 min 26 min 2 wrong
3 8 blue 13.15 13.35 14.00 +25 min 45 min 1 ft
6 red
4 2 specials 13.20 13.40 …. …. Still in
factory
5 10 blue 13.20 13.50 …. ….. ?
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8. Renewing organisation and improving quality of working life www. st-groep.com
Discussion results (subjects)
Delivery reliability: every order too late
Productivity: bad and much capacity onused
Flexibility: none, isolated departments/no communication
Capability to innovate: weak
Involvement and behaviour of employees: positive attitude
however no ownership; no power to improve
How do you
explain that ?
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9. Renewing organisation and improving quality of working life www. st-groep.com
The organisation structure of Papilan
Director/
Sales
Production Maintenance&
manager Logistics
Group leader Group leader Group leader Work Quality Maintenance
Planner
cutting decoration finishing preparator controller engineer
Department
Department Department
folding/
decoration finishing
cutting
• separate thinking-doing
• dividing doing
• dividing thinking
• organising around modifications and productspecials
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10. Renewing organisation and improving quality of working life www. st-groep.com
Dividing the chain of activities
Hence:
A lot of layers/platforms
Slow, waiting, becoming empty
Chance of making mistakes
Chance of disturbing one another
No overview
No influence
Vulnerable: not able to solve problems
on your own
No involvement:
mental neglect
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11. Renewing organisation and improving quality of working life www. st-groep.com
Renewing the structure
From: To:
- small tasks - complete tasks
- no influence & competencies - influence & competencies
- individual tasks - coöperation in and
between teams
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12. Renewing organisation and improving quality of working life www. st-groep.com
The new organisation
ManagementTeam
- sales,
- productdevelopment
- Q-assurance/distribution
- teamcoaching
Team 2 <Be,Fr. Team 3 <USA
Team 1 <Dublin orderintake orderintake
orderintake
folding/cutting, folding/cutting,
folding/cutting,
decorating, decorating,
decorating,
finishing, finishing, finishing,
quality control quality control quality control
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13. Renewing organisation and improving quality of working life www. st-groep.com
Results; round 2
Order Descrip- Time Agreed Really Diffe- Run- Q
tion Del. Deli- rence ning
time vered time
1 8 red 15.10 15.20 15.17 - 3 min 7 min good
2 12 blue 15.12 15.25 15.22 - 4 min 10 min 2 wrong
3 10 red 15.14 15.25 15.23 - 2 min 9 min nice
4 1 15.17 15.27 15.27 Just in 10 min Good +
streamer, time ! present
new
product
Teams ask for 15.25 teams start to
more innovate
orders products
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14. Renewing organisation and improving quality of working life www. st-groep.com
Organising for an alert organisation and
organising for involved employees: … just a bit different
Complete responsibility
Area: Competencies:
‘integral customer ‘Self-steering’
treatment’
Insight and information: To give an account:
‘dashboard’ ‘feedforward&feedback’
to your fellowworkers
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15. Renewing organisation and improving quality of working life www. st-groep.com
New organisation principles
Process-aimed/flow directed organising/ lean working
Connected to the market/productrange or splitting up to
the different market-rythms
Multiskill teams responsible for the results
Integral steering for results/stimulation of autonomic
behaviour
Active knowlegde sharing
Transforming while learning
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16. Renewing organisation and improving quality of working life www. st-groep.com
Business game
‘PAPILAN’
InnovationDublin2012
Facilitator Franc Josquin
www.josquinconsultancy.com
Associate ST-Groep
Info@st-groep.nl
www.st-groep.nl
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