2014 Shaping the Future of Travel by Patricia Simillon
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2014 Shaping the Future of Travel by Patricia Simillon
- 1. Amadeus Shaping the future of travel EIA July 2014 Sophia Communication ©2014AmadeusITGroupSA http://youtu.be/z_Da2wJtC5s Patricia Simillon Head of Strategic Marketing
- 2. ©2014AmadeusITGroupSA Wish you were here!? Our solutions facilitate journeys and enrich the travel experience for hundreds of millions of people every year. to shape the future of travel
- 3. ©2014AmadeusITGroupSA Page 3 _ Global travel 5.4% projected growth per annum over the next 10 years to 2023 _ Global GDP 3.4% projected growth per annum over the next 10 years to 2023 Where are we going? Golden decade of travel
- 4. ©2013AmadeusITGroupSA Page 4 strictly CONFIDENTIAL The more you understand the future, the better chance you have to shape it… Business Traveller Airport of Tomorrow Global Trends Chaos to Collaboration Traveller Tribes Open for Business Big Data Passengers First Thinking like a Retailer
- 8. ©2014AmadeusITGroupSA We help our customers connect to the travel ecosystem We help our customers serve their customers We help our customers manage their travel business Connect Serve Manage Our solutions enable customers to…
- 9. ©2014AmadeusITGroupSA Page 9 Connected Personalised Sustainable Improving future of travel… Travellers expect a smoother door to door experience Travellers have more information than ever – they will look for personalised options that are relevant to them The travel industry will need to create growth that is economically, socially, and environmentally sustainable and responsible
- 10. ©2014AmadeusITGroupSA Page 10 Shape your thinking ! "it's not enough to have a great idea, you have to execute it" “You can't execute if you don't have the right map of the territory.”
- 11. ©2014AmadeusITGroupSA Page 11 Stay one step ahead
- 12. ©2014AmadeusITGroupSA Page 12 Problem solving…! “We cannot solve our problems with the same thinking we used when we created them…” Albert Einstein
- 13. ©2014AmadeusITGroupSA Page 13 20 years from idea to proven solution!
- 14. ©2014AmadeusITGroupSA Page 14 Shape Thinking How will you shape your future? Define Difference Deliver Difference
- 15. ©2014AmadeusITGroupSA Page 15 Shape Thinking How will you walk there? Define Difference Deliver Difference
- 16. ©2014AmadeusITGroupSA Page 16 Who will you walk with? Personalised Connected Sustainable
- 17. ©2014AmadeusITGroupSA Thank you You can follow us on: AmadeusITGroup amadeus.com/blog amadeus.com 265ced1609a17cf1a5979880a2ad364653895ae8
Hinweis der Redaktion
- Good morning/afternoon. My name is xxxxx from Amadeus. I work in the xxxxx area in xxxx region/office etc. Today I’d like to tell you our story. The story of Amadeus.
- So lets take a look in more detail at our Distribution business. Our thinking starts with the traveller and their needs. This guides us in developing and offering solutions that support you/our customers in meeting those needs. There are six key stages in the travel experience: Inspire, Shop (search & shop), Book, Pre-trip, On-trip and Post-trip. Inspire: This is about the traveller looking for ideas, for travel options, for destinations, for combinations. Then there is Shop: the process of going into the market to search,to buy. Then there is Book: the process of booking the trip and all the services that are required throughout. Then there is the delivery of information and services that enables a smooth pre, during and post-trip. We want to be the technology behind all these steps.
- For our IT solutions we apply the same principle of focusing on the traveller life cycle. In the case of our IT solutions, our customers are travel providers; airlines, airports, hotels, railway companies, ground handlers.
- For each of our customer groups; Airlines, Hotels, Airports, Railways, Ground handlers, - we have developed a comprehensive range of solutions that enable them to deliver key services to their customers and to enable the efficient management of their businesses. Some key examples include: (SPEAKER SHOULD HIGHLIGHT A FEW EXAMPLES HERE OF RELEVANCE TO THE AUDIENCE)
- Our solutions are critical for their business success. We can explain it very simply. Our solutions exist to do one of three things. We help our customers CONNECT to the travel ecosystem. By connecting with Amadeus you can enjoy many benefits from access to our community and its single data source. Here you can discover new revenue streams, cross-sell and integrate with other travel players and be part of a more connected travel future. We offer solutions that enable you/our customers to better SERVE your/their customers (which in most cases are travellers). We offer solutions to help you/our customers inspire, sell to and service your/their customers and to differentiate yourselves/themselves by offering a more personalised traveller experience. And we offer solutions that help you/our customers MANAGE your/their own business processes, procedures and reporting allowing you to grow today and shape a sustainable travel future for tomorrow.
- And so how do we see the future of travel? Shape a personalised travel future Tomorrow’s travellers will want a more personalised way to travel. They want to be able to search for travel experiences that will be unique to them – be it business or leisure. They’ll want local knowledge, advice from fellow travellers about their trips and to share their plans with friends. They’ll expect to be able to choose their seat and pick who they sit next to using social media. They’ll also expect real-time travel information delivered to their devices as well as receive personalised offers at the airport. By working together we can deliver travellers and the travel industry the kind of personalised future that benefits everyone. Shape a connected travel future Tomorrow’s travellers will want the world to join together around their particular needs. They’ll expect their journeys to be one single smooth experience – from thinking of where to go, to buying tickets, to arriving at the airport, to travelling and then reaching their final destination. And if unavoidable disruptions do occur, they’ll expect to be instantly informed on how it will affect them personally. At Amadeus we believe that this desire for connectivity will only grow further – across all modes of transport, experiences and devices. By working together we can connect the many different aspects of the travel industry and deliver connected experiences to travellers everywhere. Shape a sustainable travel future Travel companies are realising that true long-term business sustainability requires not only considering commercial and economic needs, but also making a positive impact on society and the environment – both locally and globally. We’ll all need to be actively involved in understanding and nurturing these areas in order to meet the requirements of today without compromising the needs of tomorrow. What’s more, travellers will be expecting the companies they travel with to be doing exactly that. By working together we can provide travel businesses with more visibility and control over their economic, social and environmental impacts.
- Thank you.