Ingrid Theil has over 20 years of experience providing administrative support and data analysis. She has a proven track record of working independently and as part of a team to complete tasks on time. Her most recent role was as an Administrative Assistant/Analyst at CONSOL Energy Inc. where she provided support to engineers, entered data, tracked expenses, and assisted multiple departments. Prior to that, she held various administrative roles with a focus on benefits administration, data entry, and client support. She has strong computer skills including Microsoft Office, SAP, and various benefits administration systems.

1. INGRID THEIL
Phone: 412-519-9911 | Email: LSGV10@comcast.net
Address: 685 Freedom Drive, Carnegie, PA 15106
OBJECTIVE
To provide highly professional administrative support and entry level data analysis in a challenging work environment.
WORK EXPERIENCE
CONSOL Energy Inc., Canonsburg, PA December, 2013 - April, 2015
CNX Water Assets – Water Systems and Operations
Administrative Assistant / Analyst
 Provided administrative support for Vice President and team of engineers located in three states on water
projects within the CNX Gas and PA Coal department.
 Worked under minimal supervision, prioritized work assignments independently, organized and follow-up
to accomplish tasks in a timely manner for internal and external customers.
 Peer reviewed reports/documents; organized and scheduled meetings including travel itineraries, answered
telephone and routed if needed.
 Handled check requests, receiving invoices in SAP through Hubwoo, MIGO, Service Entry and Purchase
Orders. Kept track of all invoicing, check requests and deliveries (This effort resulted in a one time savings
of 350K on an order that contained billing errors).
 Entered data of water levels for mine pool tracking in Access Database and printed out graphs.
 Responsible for keeping track and maintenance on the water department pool cars.
 Ordered supplies for the water department and kitchen supplies for numerous departments that used kitchen
in the area. Kept track of costs to keep at a minimal.
 Assisted with other departments, when needed.
Health and Welfare Plans – Human Resources March, 2011 – December, 2013
Administrative Assistant / Analyst
 Processed the Educational Matching – kept records of donors, check requests and letters that went out to the
colleges/universities.
 Worked closely with HealthSCOPE Benefits regarding our retirees.
 Pre-Retirement Seminar (attended two day event/held twice in one week) – I was responsible for
maintaining and making reader friendly edits to the Welfare Benefits presentation, kept track of attendees,
ordered supplies needed for the meeting, printed all documents and completed binders, worked with hotel on
conference rooms and food, set up/cleaned up at the hotel and greeted all employees that attended.
 Benefits Open Enrollment for active employees– I attended meetings for the process/changes for the
following year benefits, peer reviewed all enrollment packets and made changes, when needed. I was part of
the team when performing testing with the online system before Open Enrollment went live.
 Assisted with Aetna 2014 Implementation - I was responsible for the invoice process and backup detail for
billing and peer reviewing all communications, including enrollment packets.
 2014 Retirement Benefit Change – I was responsible for research and determined if employees were
impacted or protected for both active and retired employees; updated all the electronic files for both the
retired impacted and protected population; assisted in MMA and HealthPlanOne groups to make certain
they effectively communicated with the pre and post salaried retirees.
 Processed all the benefit claims and administrative fees invoices in a timely manner. Worked with all
vendors maintaining the billing process and made corrections, if needed.
 Peer reviewed reports/documents; organized and scheduled meetings, including travel itineraries. Received
telephone calls and answered benefit questions with active and retired employees, also routed calls, if
needed.

2. INGRID THEIL PAGE 2
Health and Welfare and Retirement Plans– Human Resources August, 2006 – March, 2011
Administrative Assistant
 Performed Administrative duties for the team such as answer telephone, return calls, distribute mail and pay
checks, process team expenses, order supplies, made copies, kept HR Contacts list updated and distributed
and set up/cleaned up for meetings.
 Assisted with Retirement Plan administrative processes - QDRO process; assembled and mailed Retirement
Applications, checked returned applications, sent out missing form letter to incomplete applications that are
returned by retiree, pulled files of individuals to review if retiree receives medical and for Pension amount
and complete Retirement Notification letters.
 Assisted with Medical Plan administrative processes – UMWA letters, Appeal letters, helped with Open
Enrollment and QDRO process, worked with HealthSCOPE on retirees and COBRA info and completed
wires and check requests.
 Organized and track files – communicated with team on filing system, review files that are pulled to ensure
completeness, separate materials into appropriate folders, identify any documents that are missing or
misfiled and sent old files to dead storage.
 Answered general questions in person or via telephone related to benefits such as:retirement application,
beneficiary change, appeals, QDROs, address change and death notices.
Mercer Health and Benefits, Pittsburgh, PA March, 2001 – August, 2006
Administrative Assistant
 Responsible for typing correspondence, mailmerges (letters and labels), presentations and HIPAA Security
Report/Manual for clients. I also printed out WebCAS reports for specific clients to keep track of monthly
billings, faxing, set up for meetings, ordering food when needed for client meetings and filing.
 Processed data into government forms 5500s and SARs, entered H&B monthly FLASH into WebCAS to
prepare invoices to clients. I was also responsible to enter my time and team members into WebTime daily
and fill out timesheets for part-time employees through Excel weekly.
 Answered and routed telephone calls; maintain multiple consultant’s calendars, all travel arrangements
through Carlson Wagonlit online system, processed expenses through Concur system, set up packages
through FedEx online system and sort and delivered H&B practice mail.
 Part of team’s responsibility for CEBS registration; overseeing the new filing process for H&B practice and
was on the peer review team for monthly client invoices.
Meyer & Eckenrode, Pittsburgh, PA December, 2000 – March, 2001
Administrative Assistant
 Responsible for typing correspondence, filing, faxing, making copies, sorting and delivering mail and input
data into Sagita System.
 Assisted with health insurance comparison with client’s current insurance.
 Assembled provider books of insurance packets and mailed to clients.
Creative Asset Services, Inc., Pittsburgh, PA July, 1999 – December, 2000
Administrative Assistant
 Responsible for typing correspondence, monthly reports and filing.
 Processed Prudential payments, from clients, into the FOCUS Plus OA System. I also filled out forms for
Prudential reinstatement, loan requests, dividend withdraws and beneficiary/owner changes on policies.
 Answered and routed telephone calls, scheduled appointments in Microsoft Outlook, prepared travel
itineraries and relieved receptionist during lunch hour and breaks.
 Additional responsibilities included operating duplicating equipment, faxing documents and worked with
the postage machine.

3. INGRID THEIL PAGE 3
Buck Consultants, Inc., Pittsburgh, PA February, 1996 – May, 1999
Administrative Assistant
 Responsible for typing and editing large volumes of correspondence, including expense reports for actuarial
valuations, benefit calculations, Schedule B’s and audit reports for Health and Welfare department.
 Also responsible for creating tables, charts and labels (mail merge) using Microsoft Word and Excel.
 Answered and routed telephone calls, scheduled appointments, prepared travel itineraries, made reservations
for clients and relieved receptionist during lunch hour and breaks.
 Additional responsibilities included operating duplicating equipment, binding, filing, faxing documents and
correspondence and various other projects for multiple personnel.
 Acknowledged for maintaining the highest billable hours for three consecutive years.
Blue Cross/Blue Shield, Pittsburgh, PA December, 1995 – February, 1996
Data Entry Clerk
 Responsible for all data entry and clerical duties including filing, routing claim forms to specified
departments.
 Additional responsibilities included customer service.
EDUCATION & TRAINING
 CCAC - Word Processing Specialist Certificate January, 1995 - December, 1995
 Productivity Point International - Basic and Advanced PowerPoint 4.0 January, 1998
SYSTEMS
 Microsoft Office (Word, Excel, PowerPoint, Access and Outlook)
 SAP (HR Module, Receiving Module and Requisitions Module)
 Fed-Ex and UPS online system
 Lotus cc:Mail system
 WebCAS
 FOCUS Plus OA System
OTHER SKILLS
 Proven ability to work independently or as a team player.
 Willing to work overtime on multiple tasks to meet all deadlines.
 Solid communication, organization, and problem-solving skills.
 Proven ability to work with confidential information.

4. REFERENCES
Mr. Cheyne Gross
Project Manager of Water Operations
CONSOL Energy Inc.
1000 CONSOL Energy Drive
Canonsburg, PA 15137
724-766-6743
Mr. Joe Hazy
Manager of Health & Welfare and Retirement Plans
CONSOL Energy Inc.
1000 CONSOL Energy Drive
Canonsburg, PA 15137
724-485-4147
Mr. Lorin Lacy
Principal
Buck Consultants
11 Stanwix Street
Pittsburgh, PA 15222
412-394-3062
Mrs. Tina Takacs
Sr. Director Global Benefits & Compensation
Diebold, Incorporated
5995 Mayfair Road
North Canton, OH 44720
330-316-5803
Ms. Mary Stasik
Account Manager
Symetra
2000 Oxford Drive
Suite 490
Bethel Park, PA 15102
412-831-8401