The 6th Middle East Quality Management Conference will provide senior level delegates with the opportunity to discuss the latest updates in healthcare quality management from across the region. The past few years has seen the conference and its speakers focus more on performance improvement. For the 2015 edition, the two-day program will concentrate on high reliability in healthcare. To improve safety performance, many healthcare organisations have sought to emulate high reliability organisations from industries such as nuclear power and military operations. The programme, therefore, will address the need for hospitals to make substantial changes to achieve the ultimate goal of zero patient harm by adapting lessons from these high-risk industries. Delegates attending the Quality Management Conference will learn how hospitals and clinics can become more efficient, effective and improve the quality of care being delivered to their patients. The theme for this year's conference will focus on the hot topic of high reliability in healthcare. Key topics Transforming hospitals into higher reliability organisations Quality management techniques Updates in accreditation and quality control

1. 6th Middle East
Quality Management in
Healthcare Conference
26-27 January 2015
Dubai International Convention & Exhibition Centre
Key topics:
• Accreditation
• Leadership
• Quality and tools
• Teams
• Measurements and data
• Shaping the future with best practice
Benefits of attending:
• Review updates on JCI 5th edition hospital standards
• Implement successful leadership, quality and safety
into healthcare systems
• Analyse key safety and performance improvement
measures
• Determine the best framework for the measurement
and monitoring of quality and patient safety
• Discuss future best practices
Part of
26-29 January 2015
Dubai International Convention & Exhibition Centre
Book and
pay before
4 December 2014
and save up to
US$155
Supporting bodies:
Provided by: Leading Congress Supporter: Organised by:
Tel: +971 4 336 7334 | ahcongress@informa.com | www.ahcongress.com

2. Dear Healthcare Professional,
As the Conference Chair for the 6th Middle East Quality Management in Healthcare Conference, I am pleased to share with you
another jam-packed two-day scientific programme, taking place on 26-27 January 2015 at the Dubai International Convention &
Exhibition Center.
As an established part of the Arab Health Congress and provided by Cleveland Clinic, the 6th Middle East Quality Management
in Healthcare Conference is one of a handful of events in the region to offer Continuing Medical Education (CME) to attending
medical professionals via its scientific exchange.
With the theme of ‘Sustaining success through a culture of quality’, the 2015 edition of this successful conference will focus
on topics such as high-reliability healthcare, creating value in healthcare and hospital improvements. Addressing a high-level
audience, the conference will highlight the importance of a culture of quality through keynote presentations, case studies and
interactive question and answer sessions.
With an esteemed speaker faculty from across the globe, the 6th Middle East Quality Management in Healthcare Conference is not
to be missed.
I look forward to welcoming you to the conference in January.
Yours sincerely,
Dr Samer Ellahham
Conference Chair
6th Middle East Quality Management in Healthcare Conference
P.S. Contact the Arab Health Congress registration team directly to learn more about group discounts and early bird rates.
Call +971 4 336 7334 or email ahcongress@informa.com.
Who should attend
• Heads of Quality Departments
• Quality Managers
• Patient Safety Officers
• Managers of Quality Improvement
• Risk Managers
• Quality Specialists
Accreditation statement
The Cleveland Clinic Foundation Center for Continuing Education
is accredited by the Accreditation Council for Continuing Medical
Education to provide continuing medical education for physicians.
The Cleveland Clinic Foundation Center for Continuing Education
designates this live activity for a maximum of 11.75 AMA PRA Category 1
CreditsTM. Physicians should claim only the credit commensurate with the
extent of their participation in the activity.
Participants claiming CME credit from this activity may submit the credit
hours to the American Osteopathic Association for Category 2 credit.
The Arab Health Congress 2015 features
www.ahcongress.com
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For more information about other conferences, visit www.ahcongress.com

3. DAY One: Monday, 26 January 2015
SUSTAINING SUCCESS THROUGH A CULTURE OF QUALITY
10:00 Opening remarks by the conference Chair
Dr Samer Ellahham, Chief Quality Officer, Senior
Consultant, Sheikh Khalifa Medical City,
Abu Dhabi, UAE
SESSION 1: ACCREDITATION
Moderator: Dr Samer Ellahham, Chief Quality Officer, Senior
Consultant, Sheikh Khalifa Medical City, Abu Dhabi, UAE
10:15 Keynote address: Making progress toward high
reliability healthcare
Dr Mark Chassin, President and Chief Executive
Officer, The Joint Commission, Washington, DC, USA
10:45 Update on JCI 5th edition hospital standards
Paula Wilson, President and Chief Executive Officer,
Joint Commission Resources and Joint Commission
International, Washington, DC, USA
11:15 The lifecycle model of hospital accreditation: An
innovative approach to survey readiness
Dr Subashnie Devkaran, Senior Manager,
Accreditation - Quality and Patient Safety Institute,
Cleveland Clinic Abu Dhabi, Abu Dhabi, UAE
11:45 COFFEE BREAK
SESSION 2: LEADERSHIP
Moderator: Dr Samer Ellahham, Chief Quality Officer, Senior
Consultant, Sheikh Khalifa Medical City, Abu Dhabi, UAE
12:15 Leadership, quality and safety
Benjamin Frank, Chief Executive Officer, Sheikh
Khalifa Medical City, Abu Dhabi, UAE
12:45 Implementing and sustaining transformational
healthcare improvement and change
- a practical insight
Dr Luke Feeney, Director of Quality & Accreditation,
Royal College of Surgeons in Ireland, Dublin, Ireland
13:15 Why a culture of safety is the key to sustaining
high performance
Dr Mark Chassin, President and Chief Executive
Officer, The Joint Commission, Washington, DC, USA
13:45 LUNCH BREAK
SESSION 3: QUALITY AND TOOLS
Moderator: Dr Samer Ellahham, Chief Quality Officer, Senior
Consultant, Sheikh Khalifa Medical City, Abu Dhabi, UAE
14:45 Gemba Walks: A management improvement
process for healthcare leadership
Dr Samer Ellahham, Chief Quality Officer, Senior
Consultant, Sheikh Khalifa Medical City,
Abu Dhabi, UAE
15:15 Huddle: A key safety and performance
improvement measure
Janice Murphy, Chief Operating Officer, Sheikh
Khalifa Medical City, Abu Dhabi, UAE
15:45 COFFEE BREAK
16:15 Healthcare Kaizen: Sustainable healthcare and
hospital improvements
Dr Samer Ellahham, Chief Quality Officer, Senior
Consultant, Sheikh Khalifa Medical City,
Abu Dhabi, UAE
16:45 Interactive panel discussion:
A review of quality and tools
Dr Samer Ellahham, Chief Quality Officer, Senior
Consultant, Sheikh Khalifa Medical City,
Abu Dhabi, UAE
Janice Murphy, Chief Operating Officer, Sheikh
Khalifa Medical City, Abu Dhabi, UAE
Dr Luke Feeney Prof, Director of Quality &
Accreditation, Royal College of Surgeons in Ireland,
Dublin, Ireland
17:30 Chairperson’s closing remarks
Dr Samer Ellahham, Chief Quality Officer, Senior
Consultant, Sheikh Khalifa Medical City,
Abu Dhabi, UAE
17:40 Close of Day ONE

4. DAY two: Tuesday, 27 January 2015
10:00 Opening remarks by the conference chair
Dr Samer Ellahham, Chief Quality Officer, Senior
Consultant, Sheikh Khalifa Medical City,
Abu Dhabi, UAE
SESSION 4: TEAMS
Moderator: Dr Samer Ellahham, Chief Quality Officer, Senior
Consultant, Sheikh Khalifa Medical City, Abu Dhabi, UAE
10:15 Creating value in healthcare: An international
issue
Dr J. Michael Henderson, Chief Quality Officer,
Cleveland Clinic, Cleveland, Ohio, USA
10:45 Building capacity for improvement
Dr Ahmed Alamry, Dean, College of Public Health
and Health Informatics, King Saud bin Abdulaziz
University for Health Sciences (KSAU-HS), Director
of Quality Management and Consultant of Emergency
Medicine, National Guard Health Affairs, King
Abdulaziz Medical City, Riyadh, Saudi Arabia
11:15 COFFEE BREAK
SESSION 5: MEASUREMENTS
AND DATA
Moderator: Dr Samer Ellahham, Chief Quality Officer, Senior
Consultant, Sheikh Khalifa Medical City, Abu Dhabi, UAE
11:45 5th edition JCI standard as a tool to sustain
performance improvement
Zakaria Zaki Alattal, JCI consultant, Director of
Quality, Ministry Of Health, Dubai, UAE
12:15 EMR technology to improve core measures
Jeffrey Chapman, Chief, Quality and Patient Safety,
Cleveland Clinic Abu Dhabi, Abu Dhabi, UAE
12:45 Framework for measurement and monitoring of
quality and patient safety: How safe is
our organisation?
Dr Farook A. Mirza, Consultant Healthcare Quality
& Patient Safety, Healthcare Risk Manager, DHA,
Dubai, UAE
13:15 Utilising ACS NSQIP to Reduce VTE and UTI
rates at SKMC
Dr Abdelrahman Nimeri, Division Chief, General
Surgery, Medical Affairs, Sheikh Khalifa Medical
City, Abu Dhabi, UAE
13:45 LUNCH BREAK
SESSION 6: SHAPING THE FUTURE
WITH BEST PRACTICE
Moderator: Dr Samer Ellahham, Chief Quality Officer, Senior
Consultant, Sheikh Khalifa Medical City, Abu Dhabi, UAE
14:45 Transforming quality into best practice
Dr Samer Ellahham, Chief Quality Officer, Senior
Consultant, Sheikh Khalifa Medical City,
Abu Dhabi, UAE
15:15 Shaping the future with best practice
Nashat Nafouri, Chair and Executive Officer, Saudi
Quality Council, Riyadh, KSA
15:45 Essentials of performance improvement
for healthcare
Louis Brackel, Managing Partner, Lean Results,
Zeist, The Netherlands
16:15 COFFEE BREAK
16:45 Interactive panel discussion:
Future quality standards
Dr Samer Ellahham, Chief Quality Officer, Senior
Consultant, Sheikh Khalifa Medical City,
Abu Dhabi, UAE
Nashat Nafouri, Chair and Executive Officer,
Saudi Quality Council, Riyadh, KSA
Dr Abdelrahman Nimeri, Division Chief, General
Surgery, Medical Affairs, Sheikh Khalifa Medical
City, Abu Dhabi, UAE
Jeffrey Chapman, Quality Officer, Cleveland Clinic
Abu Dhabi, Abu Dhabi, UAE
17:30 Chairpersons closing remarks
Dr Samer Ellahham, Chief Quality Officer, Senior
Consultant, Sheikh Khalifa Medical City,
Abu Dhabi, UAE
17:40 CLOSE of COnference

5. Speaker faculty:
Dr Abdelrahman Nimeri, Division Chief, General Surgery,
Medical Affairs, Sheikh Khalifa Medical City, Abu Dhabi, UAE
Dr Ahmed Alamry, Dean, College of Public Health and Health
Informatics, King Saud bin Abdulaziz University for Health
Sciences (KSAU-HS), Director of Quality Management and
Consultant of Emergency Medicine, National Guard Health Affairs,
King Abdulaziz Medical City, Riyadh, Saudi Arabia
Benjamin Frank, Chief Executive Officer, Sheikh Khalifa Medical
City, Abu Dhabi, UAE
Dr Farook A. Mirza, Consultant Healthcare Quality and Patient
Safety, Healthcare Risk Manager, DHA, Dubai, UAE
Janice Murphy, Chief Operating Officer, Sheikh Khalifa Medical
City, Abu Dhabi, UAE
Jeffrey Chapman, Chief, Quality and Patient Safety, Cleveland
Clinic Abu Dhabi, Abu Dhabi, UAE
Louis Brackel, Managing Partner, Lean Results, Zeist,
The Netherlands
Dr Luke Feeney, Director of Quality & Accreditation, Royal
College of Surgeons in Ireland, Dublin, Ireland
Dr Mark Chassin, President and Chief Executive Officer, The Joint
Commission, Washington DC, USA
Nashat Nafouri, Chair and Executive Officer, Saudi Quality
Council, Riyadh, KSA
Paula Wilson, President and Chief Executive Officer, Joint
Commission Resources and Joint Commission International,
Washington DC, USA
Dr Subashnie Devkaran, Senior Manager, Accreditation - Quality
and Patient Safety Institute, Cleveland Clinic, Abu Dhabi, UAE
Zakaria Zaki Alattal, JCI consultant, Director of Quality,
Ministry of Health, Dubai, UAE
Conference chair:
Dr Samer Ellahham, Chief Quality Officer, Senior Consultant,
Sheikh Khalifa Medical City, Abu Dhabi, UAE
Activity director:
Dr J. Michael Henderson, Chief Quality Officer, Cleveland Clinic,
Cleveland, Ohio, USA
Faculty disclosure statement
The Cleveland Clinic Foundation Center for Continuing Education has implemented a policy to comply with the current Accreditation
Council for Continuing Medical Education Standards for Commercial Support requiring resolution for all faculty conflicts of interest.
Faculty declaring a relevant interest will be identified in the activity syllabus.
Grantor acknowledgement
The Cleveland Clinic Foundation Center for Continuing Education
acknowledges educational grants for partial support of this activity from:
Platinum
Al Noor Hospitals Group
Saudi German Hospitals Group
Gold
Hill-Rom ME
Nihon Kohden Middle East FZE

6. You can book online at
www.ahcongress.com using your
Priority booking code: QUAL15CB
5 WAYS TO REGISTER:
+971 4 336 7334
+971 4 336 4021
ahcongress@informa.com
www.ahcongress.com
Informa Exhibitions,
P.O Box 9428, Dubai, UAE
6th Middle East Quality Management
in Healthcare Conference
26-27 January 2015
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Dubai International Convention & Exhibition Centre
If you are attending only one of the two days, please indicate your chosen day below
26 January 2015 27 January 2015
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