10:30am-11:00am
Chase McMichael, CEO,
Infinigraph
@ChaseMcMichael
The social digital river is creating a wealth of consumer
and business information. Learn how finding Influencers
and making Advocates heats up your social campaigns
by connecting the right social intelligence to match
enterprise-grade req
4. 4
WHAT IS SOCIAL MEDIA MONITORING
Reactive
Social Media Monitoring is:
• Analyzing, understanding and
responding to conversations about
brands, products, reputations and
end-users opinions in the Social
Web
5. 5
WE ARE IN NOISE
"drinking from social media fire hose";
we’re entering into "Facebook Fatigue"
6. 6
THE PROBLEM FOR BRANDS
People who maintain a profile on a
social network.
• People
• Enabled sites
• Apps
• Places
• Status updates
All adds up to a cacophony of voices
vying for our attention.
MORE >
7. 7
CUTTING THROUGH THE NOISE
Your customers are talking just not about you
and not on the keywords you’re
listening on
8. 8
PEOPLE VS. KEYWORDS
The Social Graph is EXPANDING
• "Its not about who you're connected to
today, its about who you're NOT
connected to today...Research your
influencers"
• The Key conversations are not around
your brand
9. 9
WHAT IS SOCIAL INTELLIGENCE
Pro Active
Social Intelligence is:
• Deriving relevance from consumer
actions around content interaction and
others who have in common
connections through the Social Graph
15. 15
SOCIAL ACTIVATION WITH INTELLIGENCE
Connect with those who are most active around similar
brands and have friends connected to you
16. 16
CONTEXT MATTERS - PROOF
• Complex.com wanted to see proof that Social
Intelligence would increase Click Through
Rates (CTR)
• The promotion: The 50 Most Badass Premier
League Moments of the 2000’s
Results
• Increased the (CTR) by 58%
from the original post
• Generated a 66% increase
in Re Tweet driving broader
social reach.
19. 19
TOP RANK AFFINITIES – SOCIAL KEYWORDS
People into a top baby
product and its other
affinities
Provides insight for co-
marketing, social ad
optimization and influence
targeting.
20. 20
ACTIVATION BASED ON RELEVANCE
1. Top content sources based
on social interaction
2. Consumer activity around
most relevant connected
brands
3. Ranked consumers based
on activity in a vertical
interest(s)
Yields Actionable:
• Content
• Insights
• Keywords
• Connections
21. 21
RELEVANCE MOVES BEYOND SEARCH
Deliver relevance to the target consumers
who drive purchasing, sharing and
conversation
Peter Bordes: “I think we are
heading into the "age of
relevance" which moves
beyond search, and this is
a win win in regards to
marketing and advertising...
its also a win win for the
consumer as it cuts down
on noise.”
23. 23
TAKE AWAY
• Crowd sourced content interaction
provides greater relevance
• The right content drives the greatest
interaction “Own your content space”
• Social Activation can be achieved at
scale if consumers are engaged
24. 24
THANK YOU!
Twitter @chasemcmichael @infinigraph
chase.mcmichael@infingraph.com
www.infinigraph.com
http://blog.infinigraph.com. All rights
reserved.