The document discusses how B2B e-business and supply chain management can be improved through increased interoperability and use of standards like NemHandel and OIOUBL. It proposes reference models for a plug-and-play B2B supply chain where suppliers, producers, distributors, retailers, and customers can seamlessly exchange information. The models aim to allow boundaryless information flow across organizations. The document also discusses how e-business CRM and SCM systems can be integrated to provide a 360-degree view of customers and transactions through the use of technologies like web services and XML.

1. www.netcity.dk - bj@netcity.dk

2. Plug’n’play Supply Chain i
B2B Produktion, Handel & Detail
Bjarne Jensen, Cand.IT e-business
www.e-salg.com / bj@e-salg.com

3. Cand.IT E-business study focus
[European Interoperability Framework
for pan-European eGovernment Services (2004)]
[Layne Lee (2001)]
Bjarne Jensen, Cand.IT e-business, ITU/CBS

4. Fra e-handel til e-business
E-business trends
Bjarne Jensen, Cand.IT e-business, ITU/CBS

5. Internationale forretningsdokumenter
NemHandel, OIOUBL
IT & Telestyrelsen, Danmark

6. NemHandel – send & modtag
Understøttelse på forskellige niveauer:
• Niveau 1: Ordre, ordrebekræftelse og annullering
• Niveau 2: Faktura og kreditnota
• Niveau 3: Rykkere og rentenota
• Niveau 4: Vare katalog og prislister
NemHandel – klient
• I kan forvente at offentlige myndigheder vil
understøtte alle OIOUBL forretningsdokumenter.
NemHandel.dk

8. B2B e-business i værdikæden
NemHandel & OIOUBL anvendelse påvirker disse mekanismer!
Chris Caplice, MIT

9. Plug’n’play Supply Chain i
B2B Produktion, Handel & Detail
Making the B2B e-business transformation!
Bjarne Jensen, Cand.IT e-business, ITU/CBS

10. B2B e-business i værdikæden
• Interoperable Enterprise Business Scenario
BoundaryLess Information Flow

11. B2B e-business i værdikæden
• Interoperable Enterprise Industry Scenario
BoundaryLess Information Flow

12. New e-conomy & e-business
Old & New e-conomy network
Introduction to E-business Management & Strategy, Colin Combe

13. Fra e-handel til m-business
Hinchcliffe
Hinchcliffe

14. Value Chain Profit
Kalakota & Robinson, E-business 2.0 – Roadmap for success

15. Value Chain Communication
• Examples
Kalakota & Robinson, E-business 2.0 – Roadmap for success

16. Value Chain Logistics
• Examples
Kalakota & Robinson, E-business 2.0 – Roadmap for success

17. Value Chain Management
• Værdikæder:
E-logistik - grundlaget for success med e-handel, Børsen

18. E-business governance
• Suppliers, Stakeholders, Employees, Clients
Fig. 3.5 Making the e-business Transformation, Peter Gloor

19. E-business ecosystem
• E-business økosystem, B2B & B2C
Fig. 3.7 Making the e-business Transformation, Peter Gloor

20. E-business framework
• 3-lags model
Kalakota & Robinson, E-business 2.0 – Roadmap for success

21. E-business applications
• Kontaktpunkter til kunden
The Essential Guide to Knowledge Management
E-business and CRM applications, Amrit Tiwana

22. E-business relationships
• Old & New e-conomy
The Essential Guide to Knowledge Management
E-business and CRM applications, Amrit Tiwana

23. E-business architecture
• eCRM system architecture • eCRM multi-channel center
The Essential Guide to Knowledge Management
E-business and CRM applications, Amrit Tiwana

24. Fra e-handel til e-business CRM
E-business til små og mellemstore virksomheder, DS (2006)

25. Beslutningsprocesser hos kunden
customers.com

26. Fra e-handel til e-business CRM
• Silo, not data mobilitet • Customer-centric CRM
Cand.IT E-business study, Muliggør inter-organisatorisk data mobilitet!
Bjarne Jensen, ITU/CBS, page
32
Yankee Group

27. Fra e-handel til e-business CRM
Gartner, Ed Thompsen 2007

28. Fra e-handel til e-business CRM
B2B e-business integration i værdikæden
E-business til små og mellemstore virksomheder, DS (2006)

29. NemHandel forretningsdokumenter
OIOUBL
IT & Telestyrelsen, Danmark

30. E-business CRM/SCM portal
Informationsteknologi B, HHX 2. år (Dafolo) 2001

31. E-business CRM/SCM portal
Informationsteknologi B, HHX 2. år (Dafolo) 2001

32. E-business CRM/SCM system
CDRator.com
Informationsteknologi B, HHX 2. år (Dafolo) 2001
OpenGroup.org Hinchcliffe

33. E-business CRM/SCM system
Informationsteknologi B, HHX 2. år (Dafolo) 2001

34. B2B e-business i værdikæden
Muliggør anvendelse af NemHandel & OIOUBL teknologi
Bjarne Jensen, Cand.IT e-business, NetCity.dk

35. B2B e-business i værdikæden
• Today • Future
Bjarne Jensen, Cand.IT e-business, NetCity.dk

36. B2B e-business i værdikæden
Udviklet B2B reference model:
Open Group (TOGAF framework) Bjarne Jensen, Cand.IT e-business, NetCity.dk

37. B2B e-business i værdikæden
B2B plug’n’play SCM reference model
Leverandør Producent Forhandler
Bjarne Jensen, Cand.IT e-business, NetCity.dk

38. B2B e-business i værdikæden
B2B plug’n’play SCM reference model
Producent Lagerhotel Butik
Bjarne Jensen, Cand.IT e-business, NetCity.dk

39. Mobile Value Chain e-business
• Service design:
Introduction to E-business Management & Strategy, Colin Combe

40. Mobil e-business i værdikæden
B2B plug’n’play SCM reference model
Leverandør Producent Forhandler
Bjarne Jensen, Cand.IT e-business, NetCity.dk

41. Mobil e-business i værdikæden
B2B plug’n’play SCM reference model
Producent Byggemarked Håndværker
Bjarne Jensen, Cand.IT e-business, NetCity.dk

42. Service design & Modellering
Data reference model
Bjarne Jensen, Cand.IT e-business, NetCity.dk

43. E-business & EA components
[Microsoft]
Bjarne Jensen, Cand.IT e-business, NetCity.dk

44. E-business CRM/SCM Workflow
Production Production
Sales Support
Location 1 Location 2
Catalog Catalog Catalog Catalog
Products Products Products Products
Plan Persons Persons Persons Persons
Calendar Calendar Calendar Calendar
Locations Locations Locations Locations Internal External
Out/Inbox Out/Inbox Out/Inbox Out/Inbox
Company Customers
Quotes Quotes Quotes Quotes Accounts Portal
Orders Orders Orders Orders
Msg Invoices Invoices Invoices Invoices
Creditnote Creditnote Creditnote Creditnote Catalog Catalog
Paynote Paynote Paynote Paynote Products Products
Digital
Email Email Email Email Persons Persons RSS
Calendar Calendar
Secure Locations Locations Forum
Internet
Out/Inbox Out/Inbox Netbank
UBL 2.0 Quotes Quotes
HTTPS, SMTP, WS
Signature
(OIOXML) Orders Orders Skype
Invoices Invoices
(ebXML) Creditnote Creditnote
Catalog Catalog Catalog
Paynote Paynote
e-mail
Products Products Products
Email Email
Plan Persons Persons Persons
Calendar Calendar Calendar
Locations Locations Locations
Out/Inbox Out/Inbox Out/Inbox XML
Quotes Quotes Quotes Date Sender Subject Beløb Security
Body
Orders Orders Orders Example of one data record
Msg Invoices Invoices Invoices
Creditnote Creditnote Creditnote Goal: Goal:
Paynote Paynote Paynote Single View of Single View of
Email Email Email
Company and Customers
Customers Account
Purchase Supplier 1 Supplier 2 Accounts (CRM view)
Process Model:
SMTP
Person Receiver Catalog Service XML Outbox XML InBox Account
Login Selection Selection Basket created XML send parser received updated
WS
Bjarne Jensen, Cand.IT e-business, NetCity.dk

45. E-business CRM & SCM Workflow
Supplier Enterprise Customer Outcoured
E-business E-business E-business E-business
Portal Portal Retail Portal Support Portal
Catalog Catalog Catalog Catalog
Products Products Products Products
Plan Persons Persons Persons Persons
Calendar Calendar Calendar Calendar
Locations Locations Locations Locations
Out/Inbox Out/Inbox Out/Inbox Out/Inbox
Quotes Quotes Quotes Quotes
Orders Orders Orders Orders
Msg Invoices Invoices Invoices Invoices
Creditnote Creditnote Creditnote Creditnote
Paynote Paynote Paynote Paynote
Email Email Email Email
Netbank
Internet Skype
UBL 2.0 e-mail
HTTP, HTTPS, SMTP, REST, RSS, WS
(OIOXML) RSS
Process Model: (ebXML)
SMTP
Person Receiver Catalog Service XML Outbox XML InBox Account
Login Selection Selection Basket created XML send parser received updated
WS
Order Process Document dispatch Document XML Import
Data Record:
Goal: 360-degree Single View of
XML Customers Transactions
Date Sender Subject Beløb Security Account (CRM view)
Body
Example of one data record
Bjarne Jensen, Cand.IT e-business, NetCity.dk

47. Professionel & privat
indkøber & sælger
Anno 2011
End
Bjarne Jensen, Cand.IT e-business, NetCity.dk

48. Today we work more like this!
Bjarne Jensen, Cand.IT e-business, NetCity.dk

49. In future we work more like this!
Bjarne Jensen, Cand.IT e-business, NetCity.dk

50. Spørgsmål?
Kontakt:
Bjarne Jensen, Cand.IT e-business
www.e-salg.com / bj@e-salg.com
www.netcity.dk / bj@netcity.dk
Mob. +45 20 22 22 30