1. Imran Ali
47 Aldersey Gardens, Essex, IG11 9UG
Phone: 0799 0741 938
E-mail: Imran.ali@live.co.uk
Career Objective
I want to move onto the next chapter of my life. Therefore, I am currently looking for a new role to gain the
relevant experience in order for me to achieve this goal. I am a determined and persistent individual who
always looks to excel and develop skills. I have a proven track record for success and would relish an
opportunity to showcase this.
Education and Qualifications
University of East London: September 2010- May 2014
Business Information Systems BA Honours – 2:1
Key Modules:
Project Management (1st)
Information Systems Modelling and Design (2:1)
Usability Engineering (2:1)
Advanced Database Systems (2:1)
Security Management (2:1)
Management and Information Systems (2:1)
Brampton Manor School: 2002- 2007
5 GCSE’S: A*- C (Both Mathematics and English)
Employment
08/2016- Present Testing Assistant
ITV, London
 Meeting with the system users to understand the scope of project as well as colleagues
 Working with software developers and project support teams to develop functioning systems
 Reviewing documentation to identify business requirements to write and execute test scripts
 Planning and carrying out various tests such as Stress testing performance testing, functional and
scalability testing, either manual and automated tests. Ensuring quality assurance is met all times
 Providing objective feedback (bug reports) to software development project teams as well as
presenting findings to various teams in order to ensure the best quality product
10/2015- 02/2016 Software/IT Support Analyst
Lifetime Learning, London
 Active Directory - Creating, updating and deleting users from applications. This has to be done with
complying with company policies.
 Giving technical support to clients via various communication techniques such as email and
telephone.
 Liaising with development team via email, telephone as well as Skype.
 Analysing data as many issues faced is due to the data inserted violates software constraints.
09/2014 – 09/2015 Case Worker
Tower Hamlets Council, London
 Demonstrating great time management and organisational skills while working in a busy
environment, responsible for all phone calls as well as updating the database system.
 Dealing with all customers’ queries and complaints in a professional manner
 Responsible for writing and sending out appointment letters as well as written updates of customer
complaints, which developed my written communication skills as well as my attention to detail skills.

2.  Demonstrating flexibility by staying after hours and covering shift at short notice; assisting in various
tasks.
11/2009 – 08/2016 Customer Service and Team Leader
Sainsbury’s, London
Main responsibilities:
 To assume accountability for managing the checkout team, banking and supporting management in
end of trade tasks and administration, thus having excellent attention to detail.
 To ensure that day-to-day tasks are effectively carried out on the department by using the scrum
method to set out goals for the day, having the ability to follow routine processes within set
timescales.
 I manage an efficient, motivated and developed team, whilst also carrying the ability to be a strong
team player.
 I make sure that rules and legislations are adhered to, ensuring that all specific training for
colleagues as well as department paper work is completed effectively and successfully.
Key Skills and Attributes
Excellent Analytical Skills – I have a strong use of mathematical analysis, in where I would come up
with logical numerical answers to situations.
Problem Solving and Working Under Pressure – Highly experienced in working under pressure
and getting the job done to a high standard, particularly at Lifetime where remaining focussed and
achievement of goals were key.
Time Management – Excellent at meeting short notice deadlines, prioritising responsibilities and
making sure time is used efficiently; dedicated to completing tasks to the highest standard.
Communication – Closely liaised with senior directors and managers in order to help with the
financial planning of the yearly budgets and execute the plans accordingly whilst working as a
Finance Officer. This skill was developed further as I slowly grew into the role and understood the
business in more detail.
Team Work – Whilst I worked as a sales consultant at Next, I worked in a large team provide
assistance to every customer whilst managing tasks issued. Any problems were quickly resolved by
working closely within the team.
Interests
My main interest is following and playing football, where I feel teamwork is a key. During my spare
time I support a youth club in Tower Hamlets, I feel that, that is my way of giving back to the
community. I also enjoy socialising with friends and family and attending events.
References
References available upon request