1. CURRICULUM VITAE OF ILAAM JAMIE
Address: 16 Swallow Cresent, Pelican Park
Cape Town, South Africa
Identity number: 861017 0147 084
Age: 29
Telephone: +27794202684 (m)
Nationality: South African
Gender: Female
Marital status: Married
Dependants: 1
Language competency: Afrikaans
English
Driver’s Licence: Learners Licence
Health: Excellent
EDUCATIONAL DETAILS
Duration: 2011-2012
Name of Institution: Cape Peninsula University of Technology (CPUT) Cape Town Campus
Course: BTECH: Office Management and Technology
Subjects Passed: Information Administration 4
Labour and Immaterial Property Law
Research Methodology
Business Administration 4:
Strategic Management Module A
Financial Management Module A
Financial Management Module B
Office Administration 4:
Behavioural Aspects
Project Management
Duration: 2005-2007
Name of Institution: Cape Peninsula University of Technology (CPUT) Cape Town Campus
Course: ND: Office Management and Technology
Subjects Passed: Business Administration 1, 2 & 3
Information Administration 1, 2 & 3
amie
CV of Ilaam Jamie

2. Communications 1 & 2
Legal Practice 1 & 2
Mercantile Law 1
Personnel Management 1
Experiential Learning
(Industry Exposure)
Year: 2004
School: Beacon Hill High School (Mitchell’s Plain)
Standard Passed: Grade 12 (Senior Certificate)
Subjects Passed: Afrikaans First Language HG
English Second Language HG
Mathematics SG
Business Economics SG
Economics SG
Accountancy SG
TECHNICAL SKILLS
Software: Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Publisher
Microsoft Access
Microsoft Project
Microsoft Outlook
Operating tools: Pastel
Novell Group Wise
LabelView 6.07 XLT
Oracle R12
MicroStrategy
EMPLOYMENT HISTORY
Duration: 11 July 2016 – current
Name of company: I&J – Head Office, Woodstock
Position: Customer Service Administrator
CV of Ilaam Jamie

3. Duties: Sales Order Management.
Ensure proper Sales Order management.
Verify that the correct pricing is quoted on all incoming customer purchase
orders applicable on order date.
Inform customer of discrepancies and requested corrected documentation
before dispatch.
Capture the orders in SAP.
Reduce lead time through effective order block management.
Ensure On time and in full delivery of products to customers.
Communicate to customer where full delivery is not possible.
Ensure that processes are in place to support order management –
understand the variable affecting the customer’s account status.
Highlight Master Data errors.
Ensure that proper Sales Order Monitoring is in place in order to reduce
the risk to the company and prevent possible lost sales.
Monitoring of Sales Order blocks
Sales Order flow visibility
Operational Reporting to support Sales
Analyse and solve problems - Balances time and quality of decisions
based on priorities and impact. Pays attention to the detail where required.
Deliver customer service - Is dedicated to meeting the requirements of
internal and external customers.
Check Stock Availability.
Daily liasing with Sales Manager and Warehouse staff.
Constant use of e-mail and telephone.
Contact Person: Tracy Uys
Tel: +2721 440 7800
Duration: 01 July 2015 – 30 September 2015 (temp post after retrenchment at Tiger
Brands)
Name of company: CareCross Health, Newlands (A division of MMI)
Position: Administrator / Assistant to Project Manager
Duties: Keep manager informed of work assigne, in progress and completed.
CV of Ilaam Jamie

4. Print, sort and bind information packs
Organize information packs for delivery
Keep track of booklets sent & received
Scan booklets received
Maintain files of paper documents
Perform quality checks to ensure accuracy of data & booklets
Make telephone calls
Take minutes at meetings and prepare meeting documents
Maintaining client confidentiality
Contact Person: Clifford Lewis (Project Manager)
Tel: +27764989982
Duration: 06 April 2009 – 30 June 2015 (retrenched)
Name of company: Tiger Brands (Culinary & Consumer)
Position: Pricing Clerk (Pricing Department)
Duties: Punctual booking of business to business (B2B), EDI and Purchase Orders
for various customers - Pick ‘n Pay, Checkers, Shoprite, Spar, Makro,
Game, OOH Catering Division (e.g Nandos, Bidvest, Chipkins, etc.),
Woolworths, Clicks, PEP and Edcon.
Key account Shoprite Holdings.
Price checking, Capturing and booking bulk orders for Distribution Centres
and ensuring orders amounts to full truck loads.
Calculating VAT, trade discounts, ex-factory (bulk) discounts on orders.
Checking for pricing discrepancies on orders.
Investigating and follow up of price discrepancies checking price lists e.g
promotional price & investigate with Customer Management Team.
Capturing deals sent from CMT to eliminate price discrepancies or
promotion periods deals.
Checking of completed deals sheet reports , and correcting errors
immediately.
Claims investigations: pulling of deals and business to business orders
(B2B) (EDI)/ purchase orders and investigating on Oracle and checking
Trade Discounts.
Pricing Administration – loading pricing on Master Price List & Minimum
Price List (Promotional prices).
Loading of new product codes and listings.
Cross checking annual price increases that was input into Oracle.
Effective liaison with Customer Management team, logistics and debtors
frequently.
Generate reports and general sales data on weekly bases and on request.
Assist Customer Managers with sales forecasts reports and deal reports.
CV of Ilaam Jamie

5. Customer service coordination.
Leadership and control - Relief pricing/sales supervisors.
Daily use of emails and telephones.
Products worked with: Baby Care, Home Care, Person Care, Culinary
Contact Persons: Bridgette Damon (Sales Admin Assistant Supervisor)
Tel: +27215304732 / +27722298444
Richard Adonis (Customer Manager – Shoprite Account)
Tel: +27215304700 / +27825621293
Duration: 01 August 2008 – 03 April 2009
Name of company: Hot Favourites Div of Tiger Brands Foods
Position: Telesales Clerk/Sales Admin
Duties: Obtain orders telephonically, fax and via e-mail and capturing of orders.
Liaise with the Chain Supplies Manager and Production Planner to ensure
that required stock is produced to complete sales orders of customers,
invoicing of all customers on Pastel as stock gets distributed.
Capturing orders, printing pick slips, ship confirming and printing invoices
on Oracle.
Checking credits, Capturing RMA’s and Receipting credits, Capturing
POD’s in Oracle.
Assist with Pricing and verifying that it is correct in the system. Prepare
reports and service levels for the unit manager on weekly bases.
Updating daily returns from customers.
Assisting with the monthly stock take.
Handling customer complaints and claims and seeing it through.
Handling customer queries and doing general admin duties.
Contact Person: Bridgette Damon (Sales Admin Assistant Supervisor)
Tel: +27215304732 / +27722298444
Duration: February 2008 – July 2008
Name of company: Hot Favourites Div of Tiger Brands Foods
Position: Receptionist
Duties: Answering telephone, taking messages, handling labels for different food
products, filling, coping, switchboard, ordering of labels, printing and
creating of various liaise with internal and external customers and
CV of Ilaam Jamie

6. interacting with management and staff of all levels, responsible for
incoming and outgoing mail; freight packages and waybills.
Capturing of weekly packing sheets in Excel, typing of meeting minutes.
Contact Person: Karen Boland (Human Resource Manager)
Tel: +27215059711
Duration: November 2006 – April 2007
Name of company: City of Cape Town (Human Resources: Training and Development &
Bursaries)
Position: Project Assistant/ Administrative Assistant
Duties: Assisting on completing a Skills Audit Project that formed part of the
C.C.T’s Work
Skills Plan: Contacting relevant institutions regarding the Skills Audit and verify of
qualifications.
Completing of cheque request forms for the funding of book allowance and
student fees of the bursars.
Answering telephone calls, take messages, copying, faxing, creating of
record folders and filing the necessary documentation, archiving of
correspondence, capturing confidential information in Excel.
Contact applicants and schedule interviews, assist with creating
presentations, typing correspondence, overview of SAP.
Contact Person: Mr Peter Adonis (Human Resources Practitioner)
Tel: +214002825/ +27848006393
PERSONAL CHARACTERISTICS
Personal skills: I am a conventional person and I would describe myself as a stable, well
controlled and dependable.
I’m a hardworking and always willing to undertake new challenges.
I adapt easily to new environments and enjoy meeting different types of
people.
I have excellent interpersonal and problem-solving as well as excellent
planning and organising skills.
CV of Ilaam Jamie

7. Attributes: Honest
Punctual
Co-operative
Rational
Flexible
CV of Ilaam Jamie