The document discusses Symantec Technical Services which help organizations avoid downtime, breaches, and data loss. It summarizes that the average cost of each lost record containing confidential information increased to $217 in 2015, and by 2019 the number of devices connected to IP networks will be more than 3 times the global population. Symantec offers various services throughout the security lifecycle including Essential Support, Business Critical Services, Education, Consulting to help organizations optimize security, minimize risk and maximize return.

1. ©2015 Symantec Corporation. All rights reserved. Go ahead, you’ve got
Symantec Technical Services
DOWNTIME…
BREACHES…
DATA LOSS.
SYMANTEC TECHNICAL
SERVICES HELP YOU
AVOID THEM.

2. There’s More to Protect
1
Gartner, “What’s Driving Mobile Data Growth?” 2
Ponemon Institute, “2015 Cost of Data Breach Study: United States” 3
Symantec Internet Security Threat Report 2015
4
Forrester/Disaster Recovery Journal November 2013 Global Disaster Recovery Preparedness Online Survey
In 2015, the average cost for each lost
or stolen record containing confidential
information increased from $201 to $217.2
By 2019, the number of devices
connected to IP networks will be more
than 3X the global population.1
Breaches are more frequent and more costly
The number of breaches increased
23% in 2014.3
Mobile data traffic worldwide
grew 59% in 2015.1
72% identified loss of
employee productivity as
the most impactful result
of downtime disruption.4
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3. Symantec Is Security
Keeping the world safe from ever-evolving digital threats with:
Threat and Information
Protection
Protecting your environment
against malicious threats and
your information from misuse,
damage or loss
Trust Services and User
Authentication
Protecting access to your
network through multiple
identification factors
Cyber Security Services
The intelligence to understand
your security environment in
relation to the current threat
environment
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4. Avoid the Security Gap
Bridge the distance between the security technology
you’ve got—and the security protection you need
Even the best security software must be:
• Properly installed and configured
• Fully utilized
• Effectively managed and maintained
Then it must be monitored, and customized to stay ahead of
evolving threats.
Don’t risk significant gaps in security due to your
technology’s untapped capabilities.
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5. Prevent issues with proactive services like
product configuration reviews
Train your staff to maximize security software
functionality and minimize errors and downtime
Ensure up-to-date software capabilities and the
best practices to support them
Gain a trusted advisor to customize solutions
to meet your business needsOptimize
Security
Minimize
Risk
Maximize
Return
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6. Services to Help You Every Step of the Way
Learn how Symantec provides services throughout the security lifecycle
Prepare Design Deploy Operate Optimize
Essential Support  
Business Critical
Services Remote
Product Specialist
  
Business Critical
Services Premier     
Education    
Consulting     
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7. Access Content Updates
and Support Expertise
Essential Support delivers
expert issue resolution and the
content required to keep your
environment current
• 24/7/365 access to support expertise
• Product updates, including new
features, feature upgrades and
version patches
• Security content updates, including
virus definitions and spam rules
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8. Gain a Champion Inside Symantec
Simplify support, maximize return, and
protect your environment with the
Business Critical Services (BCS) portfolio
BCS Premier provides:
A named services expert acting as your trusted advisor
who coordinates access to top Symantec technical
experts for rapid issue resolution, proactive planning
and risk management, and instructor-led training
BCS Remote Product Specialist (RPS) provides:
A designated Symantec engineer, expert in a specific
product family and familiar with your infrastructure,
for personalized, responsive service on your
mission-critical application(s)
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9. Enhance Your Success with
Supporting Services
Symantec Consultants can help you
assess, design, implement and manage
systems and protocols in:
• Data Security
• Endpoint Management
• Security Monitoring and Management
Increase the value of Symantec
solutions with Symantec Education
• Anytime, anywhere online learning
• In-class or virtual instructor-led education
• Certification for validated expertise
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10. Business Critical Services
Education
Essential Support
Remote Product Specialist
Personalized access to a
designated engineer with
technical expertise in a
specific product family,
who’s also familiar with
your environment
• 24/7/365 online
learning anywhere
• In-class or virtual
instructor-led education
• Certification
Premier
• Your own designated services expert
• Rapid response issue resolution
• Proactive planning and risk management
• Included access to Symantec
technical education
• Onsite support assistance
• 24/7 access to technical support engineers
• Product updates, including feature upgrades and version patches
• Security content updates, including virus definitions and spam rules
Protection Isn’t Complete without
Symantec Services
Knowledge and expertise
throughout the software
lifecycle to help you meet your
business goals
Consulting
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