PowerPoint presentation created by Ideba for Symantec to position their Business Critical Services Premier brand.

1. Symantec Business
Critical Services Premier
Securing Greater Value
1©2014 Symantec Corporation. All rights reserved.

2. A proactive service delivery model
Symantec Business Critical Services Premier includes:
Simplify support, maximize return, and protect
your infrastructure.
Symantec Business Critical Services Premier 2
A named services
expert designated
for your business
Rapid response
issue resolution
Proactive
planning and risk
management
Included access
to Symantec
technical education
1 2
3 4

3. Gain a champion inside Symantec
• Get expert proactive help from your Business
Critical Account Manager (BCAM) who understands
your business needs.
Symantec Business Critical Services Premier 3
• Acts as a single point of contact for your critical cases
• Customizes Support Services to fit your business needs
• Coordinates more seamless software upgrades and migrations
• Helps organize staff training/education through Symantec
Education Services
• Acts as a trusted advisor to help you succeed
IMPACT 1
Simplify, Maximize, Protect

4. Speed issue resolution with priority
access to experienced technicians
• If it breaks, we fix it. Your issues get priority treatment.
• Only highly experienced technicians are assigned to
resolve your issues—onsite if necessary.
• BCAM oversight helps you get the best Symantec has to offer
• Post-issue, you’ll have case history reports, root cause analysis, and
post-mortem analysis for continual improvement
Symantec Business Critical Services Premier 4
• Reduces risk
• Mitigates the impact of failure
• Improves stability and reliability
IMPACT 2
Simplify, Maximize, Protect

5. Win with proactive planning
and management
• A Business Critical Engineer (BCE) works with you to
optimize your Symantec environment to suit your
business needs.
• Support extensions for select product families give
you more time to plan.
Symantec Business Critical Services Premier 5
• Helps minimize downtime by identifying potential issues before
they impact performance
• Use each product feature fully to get the most value from your
software investment
IMPACT 3
Simplify, Maximize, Protect

6. Maximize staff effectiveness with
Symantec Education Services
• Empower your staff to fully utilize product
features and capabilities.
• Instructor-led trainings and online courses will
help your staff get the most from their Symantec
technology.
Symantec Business Critical Services Premier 6
IMPACT
• Less human error
• Increased productivity
• Fuller, more efficient use of technology
• Reduction of staff knowledge gaps that hamper efficiency
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Simplify, Maximize, Protect

7. Symantec
Business
Critical
Services
Premier
Maximize
Get proactive help from
highly experienced
technicians who help you
maximize the value of your
technology investment.
Simplify
A single point of contact
who acts as your champion
within Symantec.
Protect
With rapid issue resolution
and access to technical
education for your staff,
you’ll minimize downtime.
Symantec Business Critical Services Premier 7

8. Simplicity
A named services expert to help you manage
your support experience.
Speed
Rapid, priority response by product experts, onsite if necessary.
Stability
Experienced technicians to help you tune your Symantec
technology.
Knowledge
Access to instructor-led training and a vast library of online courses.
Peace
Experts working with you to help prevent issues—and there
to help if they occur.
Value
Product features optimally utilized to get the most from
your technology investment.
Business
Critical
Services
Premier
A rigorous, proactive
service offering
for the large
enterprise
Symantec Business Critical Services Premier 8

9. Symantec Business Critical Services 9
Secure greater value with
Symantec Business
Critical Services Premier