This presentation was created to illustrate the benefits of GE Transportation Support and services and how it differs from the competition.

1. Ensure the Maximum Value
from Your Digital
Investments
GE Transportation Support and
Services
1

2. Harnessing New Possibilities
in Transportation
*PWC, “Industry 4.0 : Building the Digital Enterprise
Digital is changing everything—including rail.
In 2016, 33% of
transportation and logistics
executives surveyed
expected to double their
level of digitization by
2020*
2X 50
%
of transportation and
logistics executives
surveyed cited lack of
digital culture and
training as their biggest
challenge 2

3. 3
That’s what GE Support is
for.
Your digital systems demand that you have the service,
training, and support to keep them available and
optimized.

4. 4
GE Support
GE Transportation
Support Services are
dedicated to helping you
get your systems up and
running, training your staff
to get the maximum value
from your GE systems,
and quickly identifying
and resolving software
issues.
Ensure the Maximum Value from Your Digital Investments 2018

5. Expertise Far Beyond the Norm
GE Transportation Support
Hires industry experts
Invests and retains talent
The Competition
Hires recent college graduates
0 years of industry knowledge
Huge turnover
Average tenure of GET
Support Advocates
Average years of
transportation industry
expertise
Overall satisfaction rating Leveraging learnings from
our own digital
transformation
VS
98%10+
15+
5Ensure the Maximum Value from Your Digital Investments 2018

6. 6
Training Yields
Maximum Value
To get the most from your
GE software systems, your
staff has to know how to
use them.
GE provides training during the on-
boarding process to ensure not only that
your solution functions well within your
environment, but that your teams have
the knowledge and skills to use it to its
fullest.
• Live training sessions
• Training in your own,
real-world environment
Ensure the Maximum Value from Your Digital Investments 2018

7. Support Designed to Fit Your Business
7
Essential Support
Core Support
Premium Support*
Email/telephone support
provided by experienced Support
Professionals during local
business hours
24/7 support via
email/telephone/web portal
provided by experienced Support
All support requests routed
through designated Technical
Account Manager (TAM) during
local business hours; TAM
oversees and coordinates all
support requests.
TAMs also use their knowledge
of your systems and your
business to provide proactive
support to aid in planning and
risk management
*Available for customers who qualify for the Customer Success Premier program

8. GE Support Services
Overview
8
Service Features Premium Essential Core
Designated Technical
Account Manager ✓
24/7 Incident
Response ✓ ✓
Onboard Training and
Knowledge Transfer ✓ ✓ ✓
Local Business
Hours Support ✓ ✓ ✓

9. 9
Make the Most of
Digital Transportation
Opportunities with GE
Service and Support
Exceptional
experience and
expertise
Support to suit your
software and its role in
your business
The training to get and
keep you up and
running

10. Contact Us for
More Information
[Salesperson info here]