This curriculum vitae provides contact information for Ian Sullivan and outlines his professional experience in customer service roles in restaurants and retail. It summarizes his skills including strong communication, organization, and problem solving abilities. His work history details positions as a chef, waiter, bartender, and retail sales associate. The CV also lists his education and qualifications, volunteer experience helping homeless youth, and interests such as swimming and traveling.

1. Curriculum Vitae
Personal / contact details
Mr Ian Sullivan
9 Princes Close, Contact number: 07960509657
Sanderstead, Email: Ian_sullivan@live.co.uk
South Croydon,
CR2 9BP,
Personal profile
I have a passion for providing exemplary customer service levels (across various business sectors) and
thoroughly enjoy this field of work, especially liaising with and understanding the needs and
requirements of various members of the public and clients, utilising my friendly and polite nature to
address problems head on and resolving matters in a practical and prompt, professional manner.
A resourceful and charismatic person who tends to lead by example at all times. I am a confident,
reliable and a person who works well under pressure, using my initiative and common sense at all
times.
I am able to quickly absorb company philosophy, exploit training and develop new skills. I am
flexible enough to adapt to any industry or situation, broaden my experience career through
knowledge, determination and by forging, maintaining key relationships. A proven team player who
can; motivate, inspire staff and clients at every level.
Transferable skill set
 Highly motivated, organised and reliable
 Punctual and presentable at all times
 Honest, loyal & trustworthy
 Professional & commercially aware
 Intuitive and an excellent problem solver
 Dedicated and willing to develop new skills
 Committed to delivering the highest customer services
 Microsoft Office Suite, Word, Excel and Internet Explorer
Employment history
Coach House Café
Chef-de-partie -July 2015 - August 2015
Preparation of plates, platters and deserts for the Head Chef.
Maintenance / management and ordering of ingredients / fresh stock.
Ensuring the highest standards of kitchen hygiene were maintained and compliant to regulations.
Spaghetti Tree
Waiter / Host - February 2015- June 2015
 Serving customers, taking food and beverage orders.
 Adhering to alcoholic beverage laws (England & Wales) ensuring compliance at all times.
 Maintaining a clean, functional and professional bar at all times.
 Cash handling and providing outstanding customer service at all times.
 Stock & management of fresh produce.

2. Curriculum Vitae
Croydon Crown and Pepper
Waiter / Host - March 2014 - January 2015
 Serving customers, taking food and beverage orders.
 Adhering to alcoholic beverage laws (England & Wales) ensuring minors were not being
served.
 Maintaining a clean and professional bar at all times.
 Cash handling and providing excellent customer service.
 Stock control.
Fairfield School of Business
Administrator July 2013 - January 2014
 Assisting applicants with enrolment and qualifying criteria as well as applications to study
HND Business Studies.
 General correspondence to applicants to ensure their application was processed correctly and
efficiently.
 General administrative duties included; filing, maintenance of secure client documentation.
Hewitts of Croydon, Croydon
Sales Associate May 2013 – July 2013
 Serving customers, promoting goods, up-selling products and building a rapport with clients.
 Ensure that shop floor is kept tidy, organised and fully stocked.
 Dealing with refunds, exchanges and tendering to transactions.
Millets, Croydon
Sales Associate September 2012 - May 2013
 Serving customers in a polite and efficient way to maximise sales and ensuring excellent
customer service at all times.
 Ensure shop floor is kept tidy, organised and in accordance to JD fashion’s / floor criteria.
Shoppers Pride Amusements, Clapham Junction
Night Shift Supervisor - June 2012 - August 2012
 Managed arcade floor efficiently and professionally, following protocol and ensuring the
highest levels of customer services were observed at all times.
 Cash handling, maintaining and management of shop float, staff and safe.
Allandale Logistics, Croydon
Waste Site Operative – October 2011 to June 2012
 To ensure a clean and safe environment on site (in accordance to Health & Safety legislation)
 To ensure waste is removed safely, regularly and according to contractual obligations.
Sports Direct, Valley Park
Shop Floor Assistant – June 2011 to October 2011
 Replenishing stock on shop floor and visually merchandising stock.
 Serving customers and assisting them in their quest to find the right stock.

3. Curriculum Vitae
Hungry Horse, Chipstead Valley
Waiter/Bartender – August 2008 to November 2010
 Placing and co-ordinating food / beverage orders.
 Serving clientele with drinks and food orders, either within the restaurant or at the bar.
Following food and hygiene protocol to ensure a clean and healthy working environment.
Voluntary Work Experience
CAYSH (Croydon Association for Young Single Homeless) Croydon
Volunteer – August 2007- ongoing
I co-managed various projects involving vulnerable young people in the London Borough of Croydon.
Primary responsibilities included: providing young people with opportunities and advice to enhance
their future prospects.
National Youth Reference Group,
Volunteer-March 2008 to January 2010
I acted as a primary advocate for young people who faced various challenging issues. I delivered
various presentations to professionals within industry at conferences nationwide to highlight their
plight and address the problems with solutions.
Education and Qualifications / Certificates
 Nescot College (2007 - 2008) Level 2 Plumbing
 Coulsdon College (2006 - 2007) Graphic Design, Business Studies, ICT
 Royal Alexandra and Albert School (2001-2006)
 Achieved Level 2 Foods and Hygiene.
 Nationally Recognised Certificate for 100 hours Volunteering
 CSCS card
 Health and safety Certificate level 1
 Traffic Marshall Certificate- Take Control
Interests and activities
In my spare time I enjoy, swimming, cinema and travelling. I also enjoy fundraising and have
indirectly contributed to many charities.
My actions as a volunteer towards societies less fortunate (in particular homeless people) has not only
been a passion of mine, but has also proven to be immensely rewarding and a challenge for me
personally, which I will always try to continue (in my spare time).
References
Available upon request.