1. Ian Scott
17 Olwen Drive
Hebburn
Tyne and Wear
NE31 1AR
07974607267
ianhscott@gmail.com
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PROFILE
A results orientated general manager with a track record of maximising
profitability through increased revenues, cost reductions and effective and
efficient processes, in addition to successful achievement of a range of key
performance indicators.
This experience is complimented by business qualifications to enhance personal
development levels and career opportunities.
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KEY ACHIEVEMENTS
. Completion of the inaugural 2 year Wilko Regional Management development
program reflecting commercial acumen, a range of senior management
competencies, strong leadership and team building skills, and personal
qualities and values.
. Appointed Regional Training Store for new Wilko Management Designates
recognizing effective people training and development skills.
. Appointed manager of the largest turnover store of each employer reflecting
sustained sales growth.
EMPLOYMENT HISTORY
Wilko 1996- present General/ Operations Manager
Following a 12 month training program, appointed manager of South Shields store.
Successful commercial performance provided the opportunity to set up and manage the flagship
store in Middlesborough. This concept store carried a sales budget of £6 million, retailing 25,000
products from 2 floors totaling 35,000 square feet, and employed 120 people within a 24 hour
operation.

2. KEY RESPONSIBILITIES
Quantitative objectives. Sales, Costs, Shrinkage and Profit Contribution.
This incorporates targets, budgets, variances, trends,
cause and effect, financial ratios and data analysis.
Additional roles involve planning via forecasts and
scenario planning
Implementing Change. Managing strategic, operational and cultural change
whilst ensuring behaviours that support objectives.
Operational Management. Balancing task and resource across 12 teams and 24
hrs, to support a competitive strategy focused on
proposition implementation, service, availability and
presentational standards.
People Management. Within HR areas of recruitment, training/development,
appraisals, disciplinary, engagement and retention.
Stakeholder Management. Managing competing perspectives and objectives of
various stakeholders with differing power dimensions.
Legislation. Health and Safety including food hygiene, Retail Law
and Employment Law.
THORN UK ( Rumbelows/ Fona / Escom) 1982-96 Store Manager
Key Responsibilities as above,
progressed from sales positions to manage progressively larger
stores, culminating in the largest turnover store in Darlington.
KEY SKILLS
Commercial Acumen, Communication, Influencing, Relationship building.
Leadership, Time Management, Decision Making, Planning.
Team Building, People Development, Operational Focus, Customer Care.
QUALIFICATIONS
Foundation Degree in Business Studies (All elements of Organisational Strategy and their
Internal and External environments)
Prince 2 Project Management Practitioner
Diploma in Financial Accounting
INTERESTS
Economics, Politics, Psychology and Sport