1. IAN HUMPHRAY
Address: Hunt End, Redditch B97; email: humphray730@btinternet.com
PROFESSIONAL PROFILE:
A workplace manager passionate about modern work environments with excellent interpersonal skills
and a successful record in workplace project delivery, planning techniques and continuous improvement.
Workplace solutions focused Effective Change Management Skills Customer driven
Business improvement skills Enthusiastic and motivated Facilitation Skills
KEY ACHIEVEMENTS:
• Development of a workplace strategy and principles for Severn Trent Water which has now been
implemented to over 2700 staff to date.
• Developed workplaces solutions and associated change programme for 1700 people moving to Severn
Trent Water’s new corporate operating centre (STC) part of a £60m project consolidating seven sites into
one. Achieved 97% positive response to change management from all staff moving to new building
• Part of the Government's Smart Working Scheme working group influencing the shape and content of a
Government led Smart Working Charter.
• Successful implementation of a meeting room booking system across the Severn Trent office portfolio.
• Stakeholder management working with directors, management and staff to ensure successful delivery of
new workplace strategy principles
• Managed a storage reduction programme that resulted in a reduction of storage of over 6 linear miles.
• Responsible for overseeing the successful implementation of Archibus Space Management software to
drive more effective use of office space (c31000sqm of office and depot portfolio)
• Developed a credible reputation at senior level within STW. Facilitated and worked with many members
of the Executive Team and managers within the business.
• Assisted with the co-ordination and development of directorate and departmental business plans, resulting
in clear objectives and plans being communicated to work teams.
• Successful use of quality management tools and techniques within many levels and areas of the business,
resulting in cost savings. Including the use of problem solving tools, critical path analysis and
management & planning tools.
• Developed and chaired a knowledge network between Severn Trent Water, Lloyds TSB, AWE, Reliance
Security and Siemens Communications. The network promoted sharing of best practice between the
organisations involved.
• Successful design and delivery of training modules including Business Excellence, facilitation, business
improvement tools and techniques and personality profiling to Severn Trent staff and external people.
Enabling delegates to deliver tangible business improvements.
Jaguar Land Rover: Midlands based luxury car manufacturer.
Workplace Experience Implementation Manager (July 2015 – current)
Assist in the development of property related standards that will be incorporated into the JLR Workplace
Experience approach. On completion of the standards ensure their consistent delivery across all global office
developments.
Worcestershire County Council:
Business Improvement Facilitator (Interim) (Mar 2015 – June 2015)
Facilitating business improvement activity including process mapping and organisational change. Working
with Senior leaders to identify new structures and communicating with teams on planned changes.
Severn Trent Water Limited: FTSE 100 water utility serving the Midlands with water and waste water
services.
Property Planning and Workplace Manager (September 2007 – Feb 2015)
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2. IAN HUMPHRAY
A member of the Property Services Management team. Involved in the design and implementation of standards
for Severn Trent workplace solutions, including furniture, technology and a detailed storage reduction
programme, a variety of workspace environments and behavioural change activity. Workplace change
included, developing new ways of working model and gaining executive sponsorship, identification of key
stakeholders, creating a spectrum of communications to assist staff with the workplace model being launched.
Delivery of change management sessions with all in scope staff. Recognition for the Coventry project included:
Winner of RICS Environmental award 2011; Winner BCO Midlands Corporate Workplace award 2011.
Lead initial review of teams and individuals in/out of scope for new office solution to aid in the development of
appropriate building design. Including headcounts, locations, potential locations and initial work styles
assessments with senior managers.
Co-ordinated third party delivery of change programmes at regional offices ensuring over 700 staff were fully
engaged with new ways of working.
Working with business unit senior managers to ensure property requirements match business need. Gathering
requirements and challenging to ensure needs are clearly identified.
Workplace Manager (July 2005 – September 2007)
Developed and implemented the first set of workplace principles for Severn Trent Water introducing shared
workstations to a team of 150 engineers together with a document management approach, centralised print and
resource hubs and flexible work areas to support the occupants work styles.
Managed the delivery of communications to all stakeholders and developed a change management programme
of activity including business champions, reference site visits and piloting of solutions in the existing
workspace. The completion of space utilisation and staff surveys assisted in the development of the workplace
solutions and in the tailoring of the change management engagement.
Co-ordinated team space allocations and moves management for all teams involved including seating plans,
storage allocations and moves process. Upon completion of all moves completed a post occupancy survey
which indicated an improvement in satisfaction levels with office environment and facilities and productivity
opportunities.
Latterly, involved in the development of the business case options for the replacement of the head office
building and other central Midlands offices.
Quality Facilitator (January 1999 - July 2005)
A member of the Quality Facilitation team introducing business improvement techniques through facilitation
of management and project teams and delivery of training programmes.
Facilitated various process reviews identifying revised processes through process mapping workshops on
various projects to improve process efficiency and effectiveness. E.g. A review of sales processes to improve
data integrity and accuracy of sales forecasts.
Co-ordinated and facilitated a number of problem solving workshops including the review of a chemical
supplier contracts resulting in the delivery of a single supplier solution realising over £1m of savings.
Chair of the BQF Midlands Networking Group promoting the Business Excellence Model to industry and
commerce within the Midlands region. This included organising and delivering committee meetings and a
programme of activity designed to assist local businesses in improving their business performance.
Liaison VAT Consultancy Limited: Specialists in VAT recovery for public sector organisations.
Quality Assurance Specialist (April 1994 - August 1998)
Planning, implementation, maintenance and development of all aspects of the company’s ISO 9002
registration with BSI across all UK offices. Resulting in higher levels of fee recovery, continuous reduction in
error rates and continuous improvements in processes.
Worked with senior management team to develop and deliver an engagement plan to assist all staff in
understanding the purpose and benefits of implementing a quality management approach.
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3. IAN HUMPHRAY
Management and development of client care programmes, which reduced the levels of client complaints
received. Including the design of event led questionnaires, client visits and analysis of results with proposals
for improvements.
Planning and implementation of annual audit programmes across regional business units and managing an
audit team. Completed audits enabled Senior Management to assess the performance of the business units on a
non-financial basis.
Implemented the Business Excellence approach across all departments.
J Blake Group, Liverpool: Main Ford dealer for cars and commercial vehicles
Quality Assurance Manager (Nov 1991 - March 1994)
Implementation and development of BS 5750 / ISO 9002 systems and independent registration for two
dealerships ahead of schedule.
Education
1995-1996 Quality Assurance Management - Distinction. NE Worcestershire College.
1993-1994 City & Guilds 743 Quality Assurance - Credit. Wigan and Leigh College.
1988-1991 BA Honours Business Studies - Liverpool John Moores University.
1986-1988 HND Business Studies - Pass with Distinction. Liverpool Polytechnic.
1982-1985 Hugh Baird College - 2 A levels, 6 O levels
Other
Full clean driving licence; non smoker
FA qualified coach for Redditch United Girl's Under 15's (2011 - current)
Chair of Tenacres First School Parents Association (2008-2011); chair / handicap secretary of Redditch
Kingfisher Golf Club (2006 - 2010)
Personal Development
STW Wilshire Group Leadership Programme; Safe and Unsafe Acts training; Prince 2 project management
essentials; STW Developing Management Capability (delivered by Impact Training);
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