1. Ian Babbitt
3271 SW Avalon Way, #404 Phone: 206-295-8508
Seattle, WA 98126 ianbabbitt@hotmail.com
Summary
Over 24 years experience as a business analyst, financial analyst and accounts receivable manager in the
banking, media, public utility, wholesale distribution, transportation, and government sectors.
Expertise
• Test Lead • Business Analysis • Project Management
• Financial Analysis • Budget Analysis • Vendor/Contract Management
Professional Experience
Business Analyst, iHeartMedia. Seattle, WA. 2014-Current.
• Served as User Acceptance Test Lead for the Salesforce sales platform.
• Conducted software demos for Business Owners.
• Worked in a fully Agile/Scrum environment.
• Worked with Product Owner to refine, research, and size enhancement backlog items.
• Liaised with Development, QA, LOBs, Product Owner, and Scrum Master to implement enhancements to
Salesforce platform. Ensured that software releases met business requirements.
• Worked with the Team Foundation Server (TFS) defect management system.
• Provided Business Analyst support for the Credit and National/Local Sales Departments.
• Elicited and refined business requirements.
• Served as a go-between with Development, QA and Business Owner communication.
• Wrote and executed test scripts for enhancements and bug-fixes.
• Documented system changes, and worked with Change Readiness and LOBs to communicate those
changes to end-users. Updated process flow and state diagrams, based on changes implemented in
each release.
• Assisted with defect triage efforts.
Business Analyst & Reporting Analyst, J.P. Morgan Chase. Seattle, WA. 2011-2014
• Served as User Acceptance Test Lead for the global Strategic Know Your Customer (SKYC) Anti-Money
Laundering (AML) platform.
• Helped resolve Federal regulatory findings, relating to the firm’s AML program.
• Liaised with Compliance, Systems Analysts, Business Owners, Development and Project Managers to
implement enhancements to AML platform. Ensured that software releases met business requirements.
• Served as Subject Matter Expert for the Hewlett-Packard ALM defect management system.

2. Ian Babbitt
• Provided Business Analyst support for the Compliance Department.
• Elicited and refined business requirements.
• Wrote and executed test scripts for enhancements and bug-fixes.
• Worked modified work schedule due to collaboration with on and off-shore business partners.
• Assisted with defect triage efforts.
• Documented system changes, and worked with Change Readiness and LOBs to communicate those
changes to end-users.
• Assisted with requirements-gathering efforts for the global AML platform to replace SKYC.
Performance Analyst, Puget Sound Energy. Bellevue, WA. 2010-2011
• Completed change management efforts for the Customer Care Department.
• Managed software upgrade project, including gathering business requirements.
• Managed cost-savings and Lean/Six Sigma projects.
• Worked on process documentation, and project management standardization programs.
• Managed PSE’s participation in an industry benchmarking survey
• Provided managerial reporting for multiple departments.
• Assisted Business Analysts on projects.
• Helped manage a Business Process Management re-engineering project.
• Conducted Utilities and Transportation Commission Compliance efforts.
Business Management Analyst, Washington Mutual Bank. Seattle, WA. 2005-2009
• Provided forecasting and analytical support to management for the eCommerce Technology Department.
• Co-managed departmental budgeting process.
• Supported multiple LOBs by determining proper cost center and capital/expense allocations for labor and
hardware expenses.
• Generated, analyzed and distributed project and departmental metrics.
• Co-managed procurement cycle for various cost centers, from contract origination to vendor payment.
• Overhauled invoice-processing system, improving invoice cost-allocation accuracy to 100%.
• Restructured capital cost system, resulting in greater accuracy and increased expense amortization.
• Re-engineered project budget reporting systems, capacity-planning forecasts and labor-tracking reports,
resulting in increased business intelligence insights for business owners.
• Performed variance, trend and statistical analysis on multiple projects.
• Expert in Software Development and Project Management Lifecycles.
• Co-managed on- and off-shore staffing contracts. Served as a vendor manager for various contractors.
Credit Manager, Farwest Freight Systems. Sumner, WA. 2005
• Managed the Credit Department, supervising a staff of two Collection Agents.

3. Ian Babbitt
• Proactively managed accounts receivable portfolio for United States and Canada.
• Performed risk analysis on applicants to determine appropriate credit limits, and reviewed financial
statements and credit reports to mitigate portfolio risk.
• Ensured that customers paid according to stated terms and conditions. Oversaw debt workout plans, and
attorney referrals.
• Overhauled account-origination process, allowing accelerated credit verification and establishment of
appropriate credit limits.
Seattle Region Credit Manager, Gensco. Seattle, Kirkland, Tacoma, WA. 1998-2004
• Proactively managed the accounts receivable portfolio for multiple offices.
• Maximized receivable collections, while retaining customer loyalty, by administering a firm but fair
collection policy.
• Performed risk analysis on applicants to determine appropriate credit limits, and reviewed financial
statements and credit reports to mitigate portfolio risk.
• Employed numerous security devices to hedge risk.
• Implemented risk-mitigation measures by application of financial analysis.
Revenue Officer, Internal Revenue Service. Fairfax, VA, Seattle, WA. 1991-1998
• Successfully resolved thousands of business and individual tax investigations. Analyzed financial
statements to achieve successful resolution, including installment plans and Offers-in-Compromise.
• Worked with business and individual debtors and their attorneys.
• Conducted auctions, skip-tracing, and issued summonses, and garnishments.
• Made Audit/Criminal Investigation referrals, uncovered tax protestor schemes and prepared tax returns.
• Pursued collection on corporate officers responsible for unpaid trust-fund taxes.
• Helped operate the Seattle/Tacoma Tax-Aide program, a program providing free tax-preparation services.
Technical Skills
• SME for Salesforce Customer Relationship Management software.
• SME for Team Foundation Server (TFS) defect management software.
• SME for SKYC Anti-Money laundering software.
• SME on Hewlett-Packard Application Lifecycle Management defect management software.
• SME for Lawson and Ariba procurement platforms.
• Proficient with Waterfall and Agile project methodologies.
• Proficiency with Salesforce, TFS, Crystal Reports, Excel, Access, Lawson, PowerPoint, Visio, SharePoint,
CLX, SAP, Active Strategy, IBM WebSphere Lombardi, DataRaker, Wiki and Office applications.
Education
• Bachelor of Arts Degree in History. University of Mary Washington, Fredericksburg, VA. Graduated with
Honors. 1989-1991. George Mason University, Fairfax, VA 1987-1989.

4. Ian Babbitt
• Post-Bachelor courses: Supply Chain Management, Auditing and Attestation, Intermediate Accounting I
and II, Business Law, Federal Income Tax, Cost Accounting, Payroll and Business Tax Accounting,
Government and Not-For-Profit Accounting, Managerial Accounting, Financial Accounting I and II,
Financial Statement Analysis, Business Credit Management, Introductory Accounting, Business and
Economic Statistics, Introductory Accounting Software Applications, Macro- and Microeconomics.
• Six Sigma/Operational Excellence/Continuous Process Improvement training at Washington Mutual Bank
and Puget Sound Energy.
Volunteer Work
Food Lifeline. 2008 - Current. Food Lifeline is Western Washington’s largest hunger-relief agency.