An IVR System that delights callers can become a strategic competitive advantage. Here are 5 ways to make your IVR system downright lovable for customers.

1. I V R T E C H N O L O G Y G R O U P
5 W A Y S T O M A K E
C U S T O M E R S F A L L I N
L O V E W / Y O U R I V R

2. USE A WARM AND
FRIENDLY VOICE TO
START OFF YOUR
IVR. THE WAY
SOMETHING IS
SAID CAN GO A
LONG WAY.

3. 5
10
15
20
0
RECENT
FINDINGS
A GREAT VOICE CAN DELIVER A FIVE
TO SEVEN PERCENT INCREASE IN
CUSTOMER SATISFACTION.
I.

4. II.
SURVEY
RESULTS
THE WAY THE WORDS ARE SPOKEN IS
MORE CRITICAL THAN THE MESSAGE
ITSELF. FOCUS ON THE QUALITY OF
YOUR VOICE TALENT
15
30
45
60
What Is Said How It's Said Body Language
0
7-38-55 RULE FOR COMMUNICATION

5. U S E H U M O R &
C R E A T I V I T Y
YOUR CUSTOMERS AREN’T EXACTLY EXCITED TO BE
TALKING TO A MACHINE OR WAITING TO TALK TO AN
AGENT. DELIVER A MESSAGE THAT WILL PROVIDE A SMILE
OR TWO. BE CREATIVE WITH YOUR MESSAGE.

6. P E R S O N A L I Z E
Y O U R I V R
SUCCESSFUL COMPANIES USE AI BASED IVRS TO ENHANCE
THE CUSTOMER EXPERIENCE. THIS ALLOWS IVR TO RECALL
THE CUSTOMER HISTORY, GREET THEM BY NAME, AND
SERVE PERSONALIZED OPTIONS.

7. P L A N F O R C A L L
S P I K E S
NOTHING COULD BE MORE FRUSTRATING THAN TO CALL
AN IVR AND BE GREETED BY THE “WE ARE EXPERIENCING
UNUSUALLY HIGH CALLING LOADS” MESSAGE. KNOW YOUR
PEAK HOURS AND PLAN ACCORDINGLY.

8. OPEN HOUSE ON
MAY 3, 2019
D I T C H U N N E C E S S A R Y M E N U S
L E T T H E C U S T O M E R S
A C C O M P L I S H T H E I R G O A L W I T H I N
T H E L E A S T A M O U N T O F T I M E .
“ E A S Y ” C A N R E S U L T I N
C O N S U M E R S B E I N G 8 6 % M O R E
L I K E L Y T O P U R C H A S E B R A N D S
KEEP IT SIMPLE

9. THANK
YOU
PEOPLE. INFORMATION. CONNECTED.
IVRTECHGROUP.COM