10. The role of the state too has been evolving… ‘Citizen Centricity’ Today ?? When citizens evolve into consumers Governments evolve into Service Providers ‘Creating Citizen Experiences’
11. What creates Citizen Experiences Citizen development Citizen Collaboration Avenues ofeducational, health and social care targeted at self development Participation in decision making Forums to raise concerns/complements and involvement Citizen Interfacing Citizen Confidence and transparency Citizen needs to be confident of Responsive disaster recovery, public safety and Justice Citizen Communication Citizen Operations and Efficiency Capability to do transactions with the Government in an easy,fast and effective manner (like buying a property) Staff productivity, Case and Records management and justice in stipulated time Citizen needs to be duly informed of any laws, regulations, Case updates and performance
13. Singapore Government has been a forerunner in creating these ‘Citizen Experience’ @HCL we are a proud partner in creating these experiences
14. Home sweet home @HDB A great environmental experience @NEA Technology enabled lives @IDA Intelligent and Secure Energy @EMA CleanTech parks for Citizens @JTC Clean and intelligent transport @LTA Water treated to utmost Purity @PUB