Beth Anne Katz, Microsoft. How to Product Manage Your Mental Health
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![What
Employers
Can Do
Promote genuine stories of
diversity, inclusion, and
belonging
The current data indicate the following
strategies be considered by mental
illness stakeholders and the general
public to improve attitudes and
behaviors toward persons with mental
illness and promote social
inclusion… ensur[ing] balance in
broadcasting by encouraging stories
about recovery, accomplishment, and
contributions by people with mental
illness” (CDC).](https://image.slidesharecdn.com/howtoproductmanageyourmentalhealth-bethannekatz-itarena-211109152620/75/beth-anne-katz-microsoft-how-to-product-manage-your-mental-health-36-2048.jpg?cb=1669308201)
Beth Anne Katz, Microsoft. How to Product Manage Your Mental Health
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Beth Anne “Katzbe” Katz is an award winning mental health advocate and product manager at Microsoft, having worked on Windows, Microsoft Teams, and now, PowerPoint. Outside of work, Beth Anne founded Katzbe Fights Depression, an organization using content creation to combat the mental health stigma. Beth Anne has won awards for her work from the National Alliance on Mental Illness (NAMI) and the Society of Women Engineer. In 2021, Beth Anne was named one of the 100 most influential women in Silicon Valley by the Silicon Valley Business Journal. Speech Overview: Mental health is becoming an increasingly critical topic in the workplace, but oftentimes employees don’t know how to navigate mental health needs at work and employers don’t know how to support employees’ mental health. This interactive workshop teaches participants how to self-monitor their mental health state, walks them through creating an individualized mental health action plan in preparation for times of decreased health, and informs employers on how they can create a supportive mental health environment that allows employees to thrive.
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Beth Anne Katz, Microsoft. How to Product Manage Your Mental Health
- 1. How to Product Manage Your Mental Health BETH ANNE KATZ PRODUCT MANAGER
- 2. Agenda 1. Introduction 2. Impact and opportunity 3. How to manage your mental health using product management techniques 4. What organizations can do to support mental health at work 5. Q&A
- 3. Trigger Warning DEPRESSION, ANXIETY, SUICIDAL IDEATION, DISORDERED EATING
- 6. Takeaways 1. Live with mental health conditions 2. Developed and used the following system to manage and improve my mental health 3. This system can help you: 1. Better understand and measure your mental health 2. Reduce time to detection and time to resolution for mental health issues 3. Increase mental health “uptime” for yourself and your organization
- 8. Mental Illness Affects us at Work Almost 15% of employees experience a mental health condition in the workplace Mental health UK 1 in 5 US adults is affected by mental illness in a given year NAMI 1/3 of employers would not believe information on a sick note from an employee with a mental health issue Harvard Business Review Employees who disclose a mental illness more often face repercussions at work, like demotion or dismissal Harvard Business Review
- 9. Mental Illness Affects us at Work $1 trillion is lost in productivity annually due to depression and anxiety World Health Organization
- 10. Takeaways Supporting mental health in the workplace can: 1. Improve presenteeism and absenteeism 2. Improve productivity 3. Increase success of workers returning from mental health leave 4. Improve retention “Workplaces that promote mental health and support people with mental disorders are more likely to reduce absenteeism, increase productivity and benefit from associated economic gains.” World Health Organization
- 11. What You’ll Learn 1. What you as an individual can do for your mental health at work 2. What organizations can do for mental health at work
- 12. Disclaimer I am not a doctor or a trained medical or mental health professional. The advice within this presentation should not be taken as medical advice.
- 13. What can I do? As an individual
- 14. Framework Product Investment 1. Define scenario metrics 2. Establish alerting or success thresholds 3. Create execution plan
- 15. Framework Product Investment 1. Define scenario metrics 2. Establish alerting or success thresholds 3. Create execution plan Mental Health 1. Determine health metrics 2. Establish change thresholds 3. Create action plan
- 17. Check in with yourself What things do I notice myself doing on good vs bad days? Is today a good, bad, or neutral mental health day?
- 18. Some common signs to look for… Mood Sleeping habits Energy levels Caffeine intake
- 19. Let’s explore your indicators ◦ Think of 3-5 scenarios that indicate your mental health state (just need concepts now, not any numbers) ◦ Write them down
- 21. Let’s get concrete ◦ Now that you know behaviors to look out for, let’s figure out thresholds ◦ Using your scenarios you brainstormed earlier, think about what thresholds mean good health vs bad health ◦ Specifically, answer the question of when your scenarios indicate you would want to make changes or seek help ◦ Think both about how individual metrics can show this and how many of your overall metrics need to be in a bad state before taking action ◦ These should be numbers-driven on top of your behaviors
- 22. Some examples… Mood Sleeping habits Energy levels Feeling depressed, anxious, or irritable for 4 or more days per week, for three weeks in a row Having trouble waking up 4 times per week or more, for three weeks in a row Feeling more tired than usual 3 times per week or more, for three weeks in a row Will get help when ¾ metrics triggered Caffeine Intake Increased daily caffeine intake 4 or more days per week
- 23. Attention ◦ There are some mental health triggers you should seek professional help for immediately, including: ◦ Thoughts of death or suicide ◦ Thoughts of harm to self or others ◦ Persistent serious symptoms that affect quality of life, including anxiety and depression
- 24. One last thing… ◦ Consider using a mood tracking app like Daylio to get concrete metrics on your mood
- 26. Let’s get concrete ◦ Now that you know exactly when to get help, let’s figure out how you’ll address your mental health in times of need ◦ What actions do you take to improve your mental health?
- 27. Some common ones to consider… Set up a therapy appointment Reach out to a trusted friend Aggressively prioritize sleep, the gym, other self-care Reduce commitments
- 28. Let’s get concrete ◦ Now that you know exactly when to get help, let’s figure out how you’ll address your mental health in times of need ◦ What actions do you take to improve your mental health? ◦ Come up with 3-5 actionable steps you'll take to seek help when your metrics indicate your mental health needs attention
- 29. One last thing… ◦ Keep this plan somewhere handy, like in your phone, for easy access during times of need
- 30. Example
- 31. Example | Software 1. Identify scenarios Reviewed key product success metrics weekly 2. Determine thresholds Noticed an increase in failure cases 3. Execute on continuity plan Invested in improved repair feature, increased success metric above threshold
- 32. Example | Mental Health 1. Identify scenarios 1. Reviewed key mental health metrics daily 2. Determine thresholds 1. Noticed increase in caffeine intake, weight, trouble waking up 2. Noticed decrease in mood, energy levels 3. Execute on continuity plan 1. Started with new therapist to address and improve specific issues, saw stabilization of symptoms 2. Eventually changed jobs, saw improvement of symptoms
- 33. What can I do? As an organization
- 34. Impact The potential impacts of supporting good mental health in the workplace are: 1. Improved productivity 2. Reduced turnover 3. Improved profits 4. Increased manager and IC education of mental health 5. Attracting and retaining talent “Mental health problems can have an impact on employers and businesses directly through increased absenteeism, high staff turnover and poor performance; they also can have a negative impact on productivity and profits, as well as cause an increase in costs to deal with the issue.” Forbes
- 35. What Employers Can Do 1. Think about how to integrate mental health into your whole organization 2. Promote inclusive hiring 3. Establish an Employee Assistance Program (EAP) 4. Bring in and support proven mental health literacy programs 5. Create support networks and safe spaces for mental health Forbes
- 36. What Employers Can Do Promote genuine stories of diversity, inclusion, and belonging The current data indicate the following strategies be considered by mental illness stakeholders and the general public to improve attitudes and behaviors toward persons with mental illness and promote social inclusion… ensur[ing] balance in broadcasting by encouraging stories about recovery, accomplishment, and contributions by people with mental illness” (CDC).
- 37. Thank you