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Conversational AI
Beyond the Chatbot Hype
Joseph Toh
4 Nov 2019
Industrial Revolution Phases
4th Industrial Revolution – Klaus Schwab
Physical assets
are rapidly
becoming Digital
AI Strategies at a Country Level
Evolution of Chatbots
How most AI Chatbots Work Today
The development behind it
Data Correlation doesn't equal Causation
http://www.datascienceassn.org/code-of-conduct.html
Example with AIGo
So where do we go now? – Narrow AI
Narrow AI
§ Performs Repetitive Tasks
§ Limited Ability
§ Can’t Self-Program
§ Really Exist
§ Works now
General AI
§ Performs a multitude of Tasks
§ Unlimited abilities
§ Can self-program
§ Not existent currently
§ Netflix saved $1 billion this year as a result of its machine learning
algorithm which recommends personalized TV shows and movies to
subscribers. (Business Insider)
§ 20 percent of C-level executives (across 10 countries and 14
different industries) report that they are using machine learning (or
AI) as a core part of their business. (McKinsey Global Institute:
Artificial Intelligence The Next Digital Frontier)
§ Amazon’s machine learning algorithm has
decreased the “click-to-ship” time by 225
percent. (Forbes)
§ Google’s Deep Learning machine learning
program is accurate 89 percent of the time in
detecting breast cancer compared to just 73
percent accuracy from a human pathologist.
(Health IT Analytics)
§ 12.5 percent of a person’s average working
week, or 11 days over the period of one year, is
lost in data collection. (Statwolf)
Keys steps to Practical Narrow AI
1. Predictable – Machines do not have own intent. Purpose? How you
will make use of that purpose?
2. Explainable – Inner workings of the system, Can the user ascertain
why a result happened?
3. Secure – Can it be corrupted? Manipulated different to the original
intent?
4. Transparent – Is it auditable? Who did it? Who is accountable?
Transparency is the hardest part
If they can not prove who they are. Or whether
they are playing by the rules, should they be
allowed to play at all?
If so then who is accountable? Responsible?
Why Good Digital Identity Matters
Our identity is, literally, who we are, and
as the digital technologies of the 4th
Industrial Revolution advance, so does
the importance of digital identity. Digital
identity is foundational to determining
what products, services and information
we can access – or, conversely, what is
closed off to us.
Good Digital Identity is
the CORNERSTONE to
all things in the Digital
Economy
The Stats
Digital ID is not Good Digital Identity
Who you are What you shareWhat you know What you have
1234
PIN
Hello1234
Password
A1B2C3
Verified Sequence
24 Words
Seed Phrase
Fingerprint
IRIS
Face
Voice
Smart
Card
Mobile
Security
Token
Ability to
share only
what you
need to
You decide
who you are
willing to
share with
D.O.B. only
Good Digital Identity is identification that is verified and authenticated to a high
degree of assurance over digital channels, is unique, is established with individual
consent, and protects user privacy and ensures control over personal data.
Individual Consent
Facilitating interaction between individuals and institutions
6 key types of interactions
between individuals and
institutions.
Market:
Digital Identity alone is $20B+
we do much more including
payments, network & services
Impact
FINANCIAL
INCLUSION
1.7 Billion people
Globally would
gain access to
Financial Services
SOCIAL
RESPONBILITY
through
streamlined e-
government
services, including
social protection
COSTS
SAVED
90% reduction in
customer on-
boarding costs by
the use of GDI
technology
www.josephtoh.com
Thank you
For more infor contact me via….

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Conversational AI– Beyond the chatbot hype

  • 1. Conversational AI Beyond the Chatbot Hype Joseph Toh 4 Nov 2019
  • 3. 4th Industrial Revolution – Klaus Schwab Physical assets are rapidly becoming Digital
  • 4. AI Strategies at a Country Level
  • 6. How most AI Chatbots Work Today
  • 8. Data Correlation doesn't equal Causation http://www.datascienceassn.org/code-of-conduct.html
  • 10.
  • 11. So where do we go now? – Narrow AI
  • 12. Narrow AI § Performs Repetitive Tasks § Limited Ability § Can’t Self-Program § Really Exist § Works now General AI § Performs a multitude of Tasks § Unlimited abilities § Can self-program § Not existent currently
  • 13. § Netflix saved $1 billion this year as a result of its machine learning algorithm which recommends personalized TV shows and movies to subscribers. (Business Insider) § 20 percent of C-level executives (across 10 countries and 14 different industries) report that they are using machine learning (or AI) as a core part of their business. (McKinsey Global Institute: Artificial Intelligence The Next Digital Frontier) § Amazon’s machine learning algorithm has decreased the “click-to-ship” time by 225 percent. (Forbes) § Google’s Deep Learning machine learning program is accurate 89 percent of the time in detecting breast cancer compared to just 73 percent accuracy from a human pathologist. (Health IT Analytics) § 12.5 percent of a person’s average working week, or 11 days over the period of one year, is lost in data collection. (Statwolf)
  • 14. Keys steps to Practical Narrow AI 1. Predictable – Machines do not have own intent. Purpose? How you will make use of that purpose? 2. Explainable – Inner workings of the system, Can the user ascertain why a result happened? 3. Secure – Can it be corrupted? Manipulated different to the original intent? 4. Transparent – Is it auditable? Who did it? Who is accountable?
  • 15. Transparency is the hardest part
  • 16.
  • 17. If they can not prove who they are. Or whether they are playing by the rules, should they be allowed to play at all?
  • 18. If so then who is accountable? Responsible?
  • 19. Why Good Digital Identity Matters Our identity is, literally, who we are, and as the digital technologies of the 4th Industrial Revolution advance, so does the importance of digital identity. Digital identity is foundational to determining what products, services and information we can access – or, conversely, what is closed off to us. Good Digital Identity is the CORNERSTONE to all things in the Digital Economy
  • 21. Digital ID is not Good Digital Identity
  • 22. Who you are What you shareWhat you know What you have 1234 PIN Hello1234 Password A1B2C3 Verified Sequence 24 Words Seed Phrase Fingerprint IRIS Face Voice Smart Card Mobile Security Token Ability to share only what you need to You decide who you are willing to share with D.O.B. only Good Digital Identity is identification that is verified and authenticated to a high degree of assurance over digital channels, is unique, is established with individual consent, and protects user privacy and ensures control over personal data. Individual Consent
  • 23. Facilitating interaction between individuals and institutions 6 key types of interactions between individuals and institutions. Market: Digital Identity alone is $20B+ we do much more including payments, network & services
  • 24. Impact FINANCIAL INCLUSION 1.7 Billion people Globally would gain access to Financial Services SOCIAL RESPONBILITY through streamlined e- government services, including social protection COSTS SAVED 90% reduction in customer on- boarding costs by the use of GDI technology
  • 25. www.josephtoh.com Thank you For more infor contact me via….