This document provides an overview of unified communications and how it can increase productivity. It discusses topics like VoIP, mobility, web conferencing, and the Zultys phone system. The document is presented in 5 parts that cover: 1) definitions and benefits of unified communications, VoIP, and mobility; 2) readymade UC solutions and maximizing existing technology investments; 3) an introduction to web conferencing; 4) uses for high call volume businesses; and 5) additional UC capabilities. The overall message is that UC can help businesses improve efficiency by integrating different communication tools and enabling remote work.