This document provides information about maximizing your membership in the International Facility Management Association (IFMA). It outlines tools and resources available to IFMA members, including updating contact information, accessing publications and research reports, engaging with industry councils and communities of practice, and taking advantage of educational and credentialing opportunities such as the Facility Management Professional (FMP) certification. The last sections discuss the Certified Facility Manager (CFM) credentialing program and introduce a new Sustainability Facility Professional (SFP) certificate program focused on sustainable facility management practices.

1. Maximize your IFMA Membership

2. Login to www.ifma.org Other tools: Update contact information Renew Change password Resource Guide FM Deals & Discounts Access FMJ Online Membership Directory Search by: Last name First name Company City State Country Chapter

4. IFMA bi-weekly e-Newsletters

5. Research Operations and Maintenance Benchmarks Research Report #32 Facility Management Staffing Report Research Report #33 2011 Facility Management Trends Report

7. Data Centers

8. Hospitality FM & Engineering

9. Religious Centers

10. Restaurant & Food Service

12. Communitieswww.ifmacommunity.org Support of members without a chapter or council home Online platform to support a virtual community and an online presence Restaurant and Food Service Hospitality FM & Engineering Religious Facilities Retail Facilities 50+

13. 5 FM-focused learning opportunities in one! High-level Educational Program Leading industry experts present cutting-edge, never-before-heard educational content. Two-day Expo The best solutions on the market for enhancing or improving facility operations. Industry-specific Council Program IFMA Volunteer Leader Program IFMA Instructor-led Courses For those pursuing their FMP® or CFM® credentials.

14. IFMA’s World Workplace is the first buying show of 2012 400 exhibitors First look at the latest facility-related products and services. The single most important conference for the FM profession 6000 attendees 80 sessions 11 tracks, three knowledge levels www.worldworkplace.org

16. Drive standards, performance and organizational value

17. Facility Management Professional

18. “Earning my FMP has been a WIN-WIN! Not only has it expanded my facility knowledge base and provided me with excellent resources to fall back on, it also has given me the confidence to make important facility decisions for my company.” Valerie Chavis-Kosko, FMP, Facilities Coordinator, Millennium Inorganic Chemicals, A Cristal CO., Hunt Valley, Md., USA

20. FM practitioners with less than five years experience or anyone who is interested in obtaining a knowledge-based designation

21. Transitioning professionals with significant experience in previous careers

22. Partner practitioners such as architects, designers and safety engineers

24. Overview of FMP Credential Program Self-study program and instructor led format – now released Printed workbooks with online study tools Includes online FM overview: “Essentials of FM” Includes Final Assessments Successful completion and application = FMP certificate 17

25. IFMA FMP Credential Program: Online Study Tools Essentials of FM: Introduction to FM Pre-tests to gauge initial level of knowledge Quizzes to test comprehension and retention Case studies for real-world application eFlashcards for review of key terms Glossary for quick reference Progress reports to track activities and scores Resource Center for additional references and updates Assessment Tests: Successful completion and application earns FMP credential 18

26. FMP Credential Program: Instructor-led Courses Available mid-January 2011 Materials for self-study and instructor-led course are the same Average classroom time – 60 hours New instructor toolkit to include: PowerPoint slides that correlate with materials Instructor notes Participant guide Web-based instructor resource center Online group reports to manage student progress 19

27. CFM The first credentialing program in facility management and the most respected global credential in the industry, setting the standard for ensuring the knowledge and abilities of practicing facility managers.

28. “Establishing my position as a well-rounded, competent facility management professional is of the utmost importance to my organization. The CFM designation has absolutely increased my credibility with my management team, FM staff and my customer base.” Scott S. Tibbo, CFM, Director, Real Estate Advisory Services, Expense Management Solutions Inc., Southborough, Mass.

29. What can the CFM do for me? What does it mean to be officially recognized for your knowledge and abilities? It confirms your qualifications. It verifies your professionalism. It fortifies your position. And more importantly, it activates empowerment, giving you the authority to lead change, not only in your own organization but within your profession, for the benefit of the entire facility management community.

30. Maintenance 5 You Are a CFM 4 Schedule and Pass The Exam 3 Submit Your Application and Preparation 2 Assess Your Readiness 1 The Steps To Achieving Your CFM

31. Eligibility Requirements

32. Submit your Application and Preparation Submit your application online at www.ifma.org/learning Exam Preparation Options: CFM Exam Review Study set CFM Exam Review Course Chapter CFM Study Groups IFMA Online Courses • All 9 competencies are available. CFM Practice Exam (new!) https://www.ifma.org/secure/learning/certification_app.cfm

33. CFM® Practice Exam 108 Question Practice Exam 9 sections that represent IFMA’s nine core competencies Must answer all questions in one sitting Have the ability to go back and review their answers. Practice Exam is set for 2 attempts to pass. If you are unsuccessful on your first attempt, you will have one more chance to pass. Cost: Members $80.00/Nonmembers $160.00

34. What’s Next? Sustainability Facility Professional™ (SFP™) Establish sustainable FM knowledge and practices. Assessment-based certificate program delivering a specialty credential in sustainability. For all FM and like-minded professionals with an interest in sustainable practices.

35. Who Should Become an SFP? IFMA’s Sustainability Facility Professional (SFP) is designed for all FM and like-minded professionals with an interest in sustainable practices. It is ideal for: Facility management practitioners with a baseline of FM industry knowledge. FM professionals with proven experience transitioning into sustainability related positions. Related industry practitioners such as architects, designers and safety engineers. Facility-related product and service providers. CFMs and FMPs interested in expanding their depth of expertise in the area of sustainable facility management

36. Steps to achieving the SFP: 1. Order the IFMA SFP Credential Program, an all–inclusive training and assessment program that combines comprehensive reading materials to help you learn about sustainable facility practices from an FM perspective, interactive online study tools to test your understanding and retention, and final SFP assessments to qualify you to earn the SFP credential. 2. If you have limited experience in the FM industry, consider achieving your FMP first. Also, review Essentials of FM, an online introductory overview of the FM industry. 3. Read the electronic/printed training materials and complete the online interactive study tools for each course to enhance your skills and knowledge. 4. Complete the three online SFP final assessments with a passing score. 5. Submit your SFP application (with application fee) to IFMA to validate your SFP credential.

38. Managing Sustainable Facilities

41. The IFMA Foundation works for the public good to promote priority research and educational opportunities for the advancement of facility management. The IFMA Foundation is supported by the generosity of the FM community including IFMA members, chapters, councils, corporate sponsors and private contributors who share the belief that education and research improve the FM profession.

42. Thank YouIFMA Headquarters713-623-4362membership@ifma.org