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Archambault - Students ask, we answer! building a FAQ get help kiosk

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Research Problem • What is the most efficient way to provide access to commonly asked and routine questions from library users? • How can libraries create, maintain, and promote FAQ web sites to provide self- service virtual reference to users? Powered by LibAnswers • Hosted web 2.0 platform from Springshare • Knowledge base of FAQs searchable by keyword/natural language/topic • User can submit a new question • Can embed live chat Students Ask, We Answer! Building a FAQ Get Help Kiosk Contact: Susan Gardner Archambault susan.gardner@lmu.edu Benefits • Locked down by eCrisper • Self-service (avoid lines) • Decreases library anxiety • Available 24/7 • Crowd-sourcing

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Archambault - Students ask, we answer! building a FAQ get help kiosk

  • 1. Research Problem • What is the most efficient way to provide access to commonly asked and routine questions from library users? • How can libraries create, maintain, and promote FAQ web sites to provide self- service virtual reference to users? Powered by LibAnswers • Hosted web 2.0 platform from Springshare • Knowledge base of FAQs searchable by keyword/natural language/topic • User can submit a new question • Can embed live chat Students Ask, We Answer! Building a FAQ Get Help Kiosk Contact: Susan Gardner Archambault susan.gardner@lmu.edu Benefits • Locked down by eCrisper • Self-service (avoid lines) • Decreases library anxiety • Available 24/7 • Crowd-sourcing