SlideShare ist ein Scribd-Unternehmen logo
1 von 10
Always available 24/7
Ideal for displaying information
Customisable
Becoming widely accepted
Why Use a Chatbot?
Steve Worswick - @MitsukuChatbot
Frustration Factor!
Steve Worswick - @MitsukuChatbot
Plus a dozen other options regarding
airports, hotels, things to do……
Free Flowing Conversation
Steve Worswick - @MitsukuChatbot
Tourist Info
Steve Worswick - @MitsukuChatbot
Bus, train, air travel
What’s on
Places to see
Restaurants/Bars
Cinema/Theatre
Hotels
Taxi numbers
Emergencies
Accessible via QR code or dedicated
terminal
Multi language
2
Hotel Information
Steve Worswick - @MitsukuChatbot
Personalised to each guest – Updated as needed
2
Information Based On Location
Steve Worswick - @MitsukuChatbot
2
Image Recognition/Context
Steve Worswick - @MitsukuChatbot
Bot to Bot Communication
Steve Worswick - @MitsukuChatbot
Tourism Chatbot
Location ChatbotTransport Chatbot
A current lack of chatbot standards makes this difficult
After Travelling
Steve Worswick - @MitsukuChatbot
Training!
Steve Worswick - @MitsukuChatbot
Just like any other employee, your chatbot is
only as good as the training it receives!
It should be seen as a tool to help employees
not replace them.

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Panel 5-Mitsuku chatbot