2. Learning plan (24 meetings)
⢠1. Introduction to Email components (Opening, Content, Closing)
⢠2. Put closing on email (Template)
⢠3. Email example (2-3 study case): Rejected Email, Error email, CC and
BCC.
⢠4. Email example: Following up previous email
⢠5. How to reply âgreetings mailâ / welcome emails
⢠6. Complained emails
⢠7. Protest in polite way
⢠8. Study case till 24 meetings and Open-up questions
3. Overview
⢠What is email?
⢠Electronic mail, or âemail,â is a digital communication method
that uses electronic devices to deliver messages.
⢠Some types of email:
⢠Testimonial/review requested email, introduction email, welcome
email, clarification mail, follow-up mail, Promotion mail, etc
4. 1st Meeting: Introduction to âVariety of
Opening and Closingâ
⢠Opening : SUBJECT!
Opening/greeting
Content
Closing
Signature!
5. Opeening (Greeting)
⢠Be careful of âClichĂŠâ
⢠You can use this for formal:
Great to connect!
Thank you for getting back to me
on this.
7. You can use this too.
⢠I hope youâre well. Hope youâre having a great week.
⢠My nameâs [your name],
⢠I work for [your company and job role]âŚ
⢠Iâm emailing about⌠â
⢠Iâm reaching out aboutâŚ
⢠I noticedâŚ[a blog post they wrote, something on their website they
could improve, a process your company could help them with]
⢠Allow me to introduce myself.
⢠X gave me your email address.
⢠I hope you donât mind me reaching out directly.
⢠I just came across your website/portfolio/LinkedInâŚ
8. SUBJECT
⢠[Name of project or task] completed on [date]
⢠Question on [topic]
⢠Request for time off from [date] to [date]
⢠Extension request for [project name]
⢠Thank you for [reason]
9. Long greeting (Formal)
⢠I am emailing today to thank you for [reason].
⢠I am reaching out to you to confirm that [name of task or
project] was completed on [date and time].
⢠I would like to request time off from [date] to [date].
⢠My team and I would like to request an extension on [name of
task or project] from [original deadline] to [new deadline].
10. Foll-up emails greeting
⢠I just wanted to follow up on⌠Just bumping this to the top of your inbox in
case it got lost.
⢠I know inboxes are busy places, so I wanted to send a gentle reminder
aboutâŚ
⢠Just checking in onâŚ
⢠Can I get an update onâŚ
⢠Do you have an estimate for when X will be done? I havenât heard
anything about x, did you have any questions? As we discussed in our call
todayâŚ
⢠As promised, here isâŚ
⢠I sent an introduction through last week and just wanted to check back in
to see if you needed a freelance writer to help with any content marketing
at [their company name].
11. Now answer this email: First, answer it as you
will set up one of the consultation.
14. Practice some cases
⢠Email asking for some additional information before apply to a job, for
example asking for some detail on âHow to submit the form? Or how
to ask if it is a good fit or not for you.
15. Sample answer
⢠Dear (Recipient's name),
I hope you had a lovely weekend!
I have seen your advert for (job role), and I wanted to ask for some
additional information before I apply.
Can you provide me with details on⌠(ask what you want to know).
Iâve researched your company and am fascinated by your work and excited
about the opportunity. (Add more detail here).
I look forward to receiving your reply and submitting an application in due
course.
Kind regards,
(Your name)/ Signature
16. Practice
⢠You are interested in applying to one of your targeted company. So,
you want to ask wether they open the job or not.
17. Sample Answer
⢠Dear (Recipient's name),
I hope this email finds you well!
My name is (name), and Iâm an experienced (software developer, programmer, salesperson
etc.). Iâm contacting you to ask whether youâre planning on recruiting any time soon?
Iâve attached a copy of my CV with this email, where you can find details on my previous
experiences. Some of the highlights of my career include⌠(list some details).
Iâm always around for a virtual catch-up and coffee if youâre interested in learning more
about me and the value I could offer your business
My contact details are (insert information).
Hope you get in touch. Have a great day.
Sincerely,
(Your name)
20. How to make the template on our phone/pc
⢠https://support.google.com/mail/answer/8395?hl=en&co=GENIE.Plat
form%3DDesktop
You can put up to 10,000 characters in your signature.
1.Open Gmail.
2.In the top right, click Settings See all settings.
3.In the "Signature" section, add your signature text in the box. If you want, you can format your message by adding an image or changing
the text style.
4.At the bottom of the page, click Save Changes.
21. Lets practice make your own signature
⢠NAME
⢠ROLE/POSITION
⢠EMAIL/WEBSITE
⢠PHONE
22. Closing greetings
⢠With warmest regards
⢠I look forward to your continued business
⢠Sincerely yours
⢠Yours truly
23. Case study
⢠You have an email as follow and you need to send the document
mentioned such as Passport copy, Certificate, family card, and Visa
requirements.
24. Case study-Continue
⢠You already sent some documents, but it turns out you miss two
documents: -IELTS Certificate and Seminar Certificate. In this case,
your IELTS Certificate is still at the Language Office Centre, you will
take it next week. While your Seminar Certificate is missing, you need
to give some explanation and give the proof that it is missing.
Recepient: Ms. Nurani
Subject:..
Content..
25. Meeting 3-rejected mails, errors mails, CC,
BCC
⢠Along with the "To" field of an email, you will usually have a
place to enter email addresses in a CC field and a BCC
field. CC stands for "carbon copy." BCC stands for "blind
carbon copy."
⢠When you put an email address in the CC or "carbon copy"
field it means that a copy of the email you are sending will
also be sent to that address.
⢠When you put an email address in the BCC or "blind carbon
copy" field it means that a copy of the email you are
sending will also be sent to that address, but no one
receiving the email will be able to see the address in the
BCC field.
26. Study case- Delayed email response
⢠Dear [Name],
⢠I would like to apologise for my delayed email response to you. I know I
should've responded to you sooner and addressed your concerns.
⢠When I first received your email communication, [insert challenge]. I tried
to approach this by [insert approach to handling the challenge]. However, I
soon realised that may not have been the best approach. In the future, I
plan to [insert preventative plan].
⢠Once again, I apologise for my delayed email response to you and will
prioritise preventing this situation from arising in the future. I hope to
continue helping you reach your goals and manage your success.
⢠Sincerely,
[Your name]
