6. Donât use online social media tools simply because⊠⊠itâs cool ⊠youâre bored ⊠they say itâs the wave of the future ⊠other financial institutions are doing it ⊠free Web 2.0 tools are available ⊠young consumers are online ⊠people love social networks
17. Hello there! I work for Bank of America. Let me know if thereâs anything I can do to help. So Bank of America charged me $5 overdraft but my balance was positive. Thatâs not cool. Credit union here I come.
62. Make sure employees⊠⊠know what youâre doing ⊠know why youâre doing it ⊠are kept in the loop ⊠participate in social media ⊠know the rules ⊠identify themselves online ⊠donât masquerade as customers ⊠donât âsalt the mineâ