1. 12/13/2010
Keep Training Alive Without a
Budget
Author and Expert
Deborah R. Monroe
Ach…The Budget!
Just when you thought you had one, it is
gone!
Just because you have a limited fund, doesn’t
mean that learning has to stop
As a leader, it is your honor to grow your
people.
Now let’s figure out what we want them to
learn and how to learn it!
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2. 12/13/2010
How an adult learns
How do I learn?
Auditory: I listen
Visual: I watch and also read
Kinesthetic - Tactile: Put down the instruction
manual and let me get my hands on it!
Brain Based Learning Principles
Apply learning immediately to what I do
Brain Based Learning
Principles
Formula
40%V + 30% A +30%KT= 100% engagement
(visual, auditory, kinesthetic, tactile)
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3. 12/13/2010
Brain Based Learning
E > p + e + a + s (emotion is greater than
procedural /episodic/automatic/semantic
memory)
Procedural is muscle memory.
Episodic is where you were when it took place.
EG…When you study you should eat chocolate. When
you take a test to recreate the episodic memory, eat
chocolate!
Automatic is established habitual things.
Semantic is the memory for words and information is
the weakest.
Emotion is the strongest memory and will override the
others.
Step 1Define the Learning
Once a month identify an area that you
would like to see improved like:
Dealing with a specific difficult customer
behavior
Using the greeting script consistently
Writing email with only positive verbiage
Building maturity and trust on the team
through acts of kindness
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4. 12/13/2010
Your Turn
Something you will teach the person
next to you…does not have to be work
related!
Something you want to teach your
team: Remember keep it a simple basic
concept
Step 2 Design the Learning
Use the formula: Make sure the emotional
component is utmost present
Design a 20 minute exercise to deliver during
a team meeting once a month
Add music, video, playing cards, stress
reduction implements, etc.
Get team to identify or create part of the
exercise (choose a video clip)
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5. 12/13/2010
Your Turn
Take 2 minutes to think about how you
want to approach teaching your
neighbor
Bring in the emotional aspect of
learning by teaching through telling a
story
Write it down for now!
Step 3 Deliver the Learning
You can delegate specific learning
concepts to individuals in your team.
Pick the individual that is struggling
with that month’s concept to prepare
and deliver the exercise according to
the formula
No Longer than 20 minutes
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6. 12/13/2010
Your Turn
Turn to the person next to you and
teach them!
Step 4 Demonstrate the Learning
Ask team members what the consequences
should be if they are found not practicing the
learning. Make sure everyone knows what
those are.
Always recognize the person that grows the
most. Give underachievers an opportunity to
shine.
Implement the learning immediately upon
returning to their desk.
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7. 12/13/2010
Motivating Team
The IT Crowd Video on TEAM
Ideas for Peer Motivation
Have the team vote for the person they feel
did the best that month or quarter
Service Excellence
Performance Excellence
Increased FCR
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8. 12/13/2010
Competition Breeds
Pirate Chest filled with different items like,
chocolate coins, jelly beans, balloons, etc
Bowling Trophy: Bowing the Customer Over
award
Baseball Trophy: Batting it Out of the Park
Service
Top Banana: Most improved KPI of your
choice
Extrinsic Motivators
Smart Button: That was Easy!
Scratch Off Tickets or Make your own Monopoly
Cards
Get out of Jail Free card
Come in 15 minutes late
Leave 15 minutes early
Take a longer lunch
Dress down on a specific day
Manager for a day
A Shadow Day
There is such a thing as a free lunch!
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9. 12/13/2010
Resources
www.trainerswarehouse.com
Primal Management
Paul Herr
Cutting Through To Success
Deborah Monroe
THANK YOU
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