Released at the beginning of February, the Second Annual Federal Leaders Digital Insights Study (conducted by ICF International and the National Academy of Public Administrators) asked federal leaders how their agencies are responding to rising expectation for “anytime, anywhere, any device access to information and services.” This infographic reviews some of the highlights of that research. To learn more, visit: http://bit.ly/1XfstNU

1. Request a briefing Jim Arkedis | jarkedis@napawash.org
Tim Herbst | timothy.herbst@icfi.com
TMS DG 1015 0491
See full survey findings and panel recommendations at
icfi.com/digital-government-transformation
This study is brought to you by the National Academy of Public Administration and ICF International
Better determine stakeholder satisfaction with digital initiatives
to capture return on investment (ROI) and inform future efforts.
believe their agency is
reimagining their business process
to better engage stakeholders.
Create an Innovation Playbook that targets mission/program
offices and drives the acceleration of existing efforts—such as
innovation labs—and the re-imagination of business processes.
of respondents indicated that
security/privacy concerns were a
significant barrier to implementing
digital technology.
Identify real and perceived privacy and security barriers to digital
adoption and devise strategies to overcome those barriers.
Only
of federal leaders do not believe
agency employees receive
adequate training on new digital
technologies.
Create a playbook to provide agencies advice and best practices
to hire and retain digital talent and ensure needed skills to
execute digital projects.
don’t know or disagree that their
agency measures its ROI on digital
technology.
Four Select Recommendations from Our Expert Panel
Three Key Federal Leaders Digital Insight Study Findings
Federal Leaders Share Views on Digital Technology
In 2014 and again in 2015, the National Academy of Public Administration and ICF International
asked federal leaders how their agencies are responding to rising expectation for “anytime,
anywhere, any device access to information and services.”
report use of digital technology to
effectively engage stakeholders—a 13%
increase from 2014.
want greater access to digital technology for
improved productivity—a 14% increase
over 2014.
The vast majority of federal leaders
recognize the value of digital technology
to increase productivity, make agencies more
effective, and help better serve stakeholders.
believe that stakeholders will increasingly
demand digital engagement—a 6% increase
from 2014.
feel their agency is keeping pace with
stakeholders’expectations for anytime,
anywhere access to information.
Agenciesaremakingmeaningful
progress,butfederalleadersfeartheyare
fallingbehindrisingstakeholderexpectations
andthepacesetbytheprivatesector.
believe their agency primarily invests in digital
technology to either automate workflow or to
explore how to do so.
believe their agency invests in digital
technology to completely re-imagine
existing processes.
Instead of taking full advantage
of digital technology to re-imagine
workflow, federal leaders believe agencies
emphasize automating existing processes.
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