1) The document introduces Jazz for Service Management, an open architecture from IBM designed to improve visibility, control, and automation through simplified integration of multi-vendor tools. 2) It provides top 5 reasons to check out the beta, including easily plugging in or swapping tools, integrating tools at a fraction of the time and cost, and developing integrations once and reusing many times. 3) The financial impact section estimates potential labor savings of $426,000 and revenue savings of $1,164,800 by simplifying integration and providing a cross-domain view compared to traditional approaches.

1. for Service Management
Top 5 reasons to check out the Beta
John Dinger– Distinguished Engineer, Tivoli
Christopher Lazzaro, - STSM, Jazz for Service Management
© 2012 IBM Corporation

2. Information remains trapped in siloed management
tools, behind proprietary APIs…
The Information Black Hole
Clients Configuration
Costs Users Incidents
Impact • Multi-vendor environments
Assets
KPIs
Security
• Vendor specific APIs
SLAs
Changes • Expensive to integrate
• Organizational siloes trap data
• Cant see data relationships
Proprietary • Point releases break revisions
Tools & APIs
© 2012 IBM Corporation
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3. What is Jazz for Service Management?
An open & flexible architecture designed to
improve visibility, control and automation through
simplified integration of multi-vendor tools.
 Easily plug in or swap out tools as needed
Visibility  Integrate tools at a fraction of the time/cost
 Develop integrations once and reuse many times
Control  Leverage open services to further improve integration
 Stop reworking integration with every point release
Automation
© 2012 IBM Corporation
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4. Jazz for Service Management
Applies the genius & simplicity of the web to ignite IT agility…
Simplify integration & Easily swap vendor Lower TCO across
share relevant data tools and avoid lock in vendors and tools
Connects related data Uses community Provides a common
across multiple IT tools standards to allow & shared set of
using simple web links, just plug & play of integration services
like linking any two related ‘like’ tools accessible by any
pages on the Web. from any vendor vendor tools.
Registry - to find data ,
resources & relationships
Visualization – to display
Linked multi-tool data in context
Data Administration – to lower
Open Services cost of maintaining tools
for Lifecycle Reporting – to better
Collaboration* predict and plan
Security – for compliant &
quick login & data integrity
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* Based on W3C & coming soon Oasis

5. Dashboarding Services
Mobile UIs Integrated OSLC
UI Previews
Solution
Dashboards
JazzSM UIs
Product UIs
(Admin, Reporting)
© 2012 IBM Corporation
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6. Active Reports
 Interact with reports without the need for server requests. This means reports can be emailed
with interactive features.
 No coding required
 Clickable charts, sorting, radio button, tabs, cascading lists, checkbox filtering, ...
© 2012 IBM Corporation
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7. How: Linked Data
© 2012 IBM Corporation
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8. Multi-Application Linked Data Scenario
Service Desk queries
Registry to find linked data
for a resource
Service Desk queries
Providers to get details
Service Desk
Reconciled
Server
Information
Registry
License Monitored
Management Applications
Discovered Location
Attributes
Change History Change
Management
System Service
Info Patch Tickets
Management
8 Providers register their resource links © 2012 IBM Corporation

9. The financial impact of simpler, faster integration…
Audience Today With JAZZ for Service Management
Problem: Incident War Rooms Solution: Cross-Domain View
Support • 10 SMEs at $50/hr • Reduces SMEs by 5
Staff • 20 hrs/wk in war room • Cuts time by 10 hrs/wk
Labor Cost: $520,000/year Labor Cost: $130,000/year
Problem: Integrating Incident Tools Solution: Integrate Once & Reuse
Integration • 2 weeks per integration • 1st integration = 2 weeks
Expert • 5 integrations @ $12k each • 4 integrations = 1/2 wk/each
Time to market: 10 weeks Time to market: 4 weeks
Total Labor Cost: $60,000 Total Labor Cost: $24,000
Problem: Web Service Downtime Solution: Improved Uptime
• $10k/hr ecomm. site; 1.6 hrs / wk • $10k/hr ecomm. site; .8 hrs / wk
Business Lost transactions: $832k Lost transactions: $416k
Manager • Lose 1 client / min @ $300/yr in • Lose 1 client / min @ $300/yr In
repeat business repeat business
Customer churn: $1,497,600 Customer churn: $748,800
Business Impact: Labor savings: $426,000; Revenue Savings: $1,164,800
Total Savings = $1,590,800
9 Based on ISST estimates of man hours required to develop individual monitoring tool integrations which populate a unified, real-time service desk view.

10. Introducing the Jazz for Service Management Hosted Beta
Services Demonstrations Integrated Management Environment
Sample Dashboards Sample Consumer SmartCloud Control Desk
Tivoli Business Service
Manager
Sample Reports
Try It
Today
Administration Services
Registry
Discovered Location
Attributes (Sample Provider)
(TADDM) Change History Monitored
(TADDM) Applications
(ITM)
10 © 2012 IBM Corporation

11. HOSTED BETA DEMO
11 © 2012 IBM Corporation

12. Questions?
Thank You
 Connect via Transparent Development: http://ibm.biz/BdxR73
Watch demonstration videos
• Registry • User Interface
• Administration • Reporting
• Security
Download the latest drivers
• Click on the latest milestone to get a quick demo of new features and link to ftp site which includes
drivers, readme, and docs
• The Readme includes important updates from last sprint, known defects, & a quick start for
installation
• The docs include very detailed spec information for the registry, it’s a great way to learn the exact
protocol for registering & querying resources
Post questions & interact in the forums
• Overall / Install • User Interface
• Registry • Reporting
• Admin • Security
Please visit the Tivoli User Community to download the replay of this webcast and presentation slides and to gain access to
other exclusive content – just for members!
To Login or Join: www.tivoli-ug.org
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Continue the discussion in our Community Forums where you can find questions and answers posted from today’s webcast:
http://tivoli-ug.org/community-forums/f/9.aspx
© 2012 IBM Corporation
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