This study makes the realistic case for why and how stakeholders can participate in PCMH initiatives, identifies critical issues and makes recommendations for best practices to increase the likelihood of initial success and sustainability.
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PCMH Solutions: Establishing a Successful Patient Centered Medical Home
1. IBM Global Business Services
IBM Institute for Business Value
Healthcare and
Life Sciences
Patient-centered medical home
What, why and how?
The patient-centered medical home (PCMH) can serve as a foundation for full implementation include improved
access to patient information and clinical
for transformation of the U.S. healthcare system â if appropriately knowledge to improve prevention,
conceived and properly implemented. But it can also suffer from diagnosis and treatment; changes on the
part of other stakeholders (consumers,
unfettered expectations. This study makes the realistic case for why other physicians, hospitals, health plans,
and how stakeholders can participate in PCMH initiatives, identifies employers, governments and such life
sciences as pharmaceuticals); and a robust
critical issues and makes recommendations for best practices to infrastructure to support comprehensive,
increase the likelihood of initial success and sustainability. coordinated care.
Benefits, however, may come, however,
Replacing poorly coordinated, acute- A set of principles guide the development
may come at a cost. All stakeholders face
focused, episodic care with coordinated, and implementation of the medical home.
possibly difficult changes and might have to
proactive, preventive, acute, chronic, long- At the core of the medical home is the
make significant compromises. Even so, the
term and end-of-life care is foundational to patientâs active, personal, comprehensive,
alternatives could be even less desirable.
the transformation of the U.S. healthcare long-term relationship with a PCP This
.
Status quo is not an option, so stakeholders
system. Many believe this can be best PCP is often a physician specializing in
should actively participate in collaboratively
accomplished by strengthening primary primary care, but also could be a physician
shaping a more affordable, sustainable,
care and having primary care provider- specialist for the dominant condition
high-valued healthcare system.
led (PCP) care delivery teams working affecting the patient or, in jurisdictions where
at the âtop of their licensesâ â at the level they are allowed to practice independently, A significant transformation of the U.S.
for which they are qualified and licensed. a nurse practitioner. Another key principle healthcare system appears imminent,
One approach to transforming primary of the PCMH is the team approach to care. including investments in prevention â which
care is the patient-centered medical home Quality and safety, combined with care should be a basis of primary care and the
(PCMH), or the âmedical homeâ â an coordination, whole-person orientation PCMH. Medical homes can be created now
enhanced primary-care model that provides and appropriate reimbursement, represent as part of this transformation. Early medical
comprehensive and timely care and additional principles of the PCMH. Further, home pilots have demonstrated success in
payment reform, emphasizing the central patients benefit from enhanced access key areas such as improved quality, greater
role of teamwork and engagement by those such as more flexible scheduling and patient compliance and more effective
receiving care. communication channels. use of healthcare services. Plus, interest
and support are growing for the medical
To While medical homes can be a cornerstone
r ec home model across the healthcare and
vis eiv of transformation, they are not a âsilver
it i ea life sciences landscape. From a financial
bm ve bullet.â They hold a great deal of promise,
.co rsio perspective, incentives are in place to help
m/ n of but many more supportive measures
he PCPs transform their practices.
alt the f need to be undertaken to fully realize
hc
are ull re the benefits. For example, steps needed
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