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Smarter Software for Smarter Governments
- 2. On a smarter planet,
everyone is connected
to everything.
As a result, we’re all facing
- An explosion of data
- A hyper-connected society
- Increasingly demanding customers
- The push for relentless innovation
© 2009 IBM Corporation
- 3. To provide sustainable economic growth and enhanced quality of life
Leveraging information Anticipating problems to
to make better decisions resolve them proactively
Planning and
Management
Human Infrastructure
Coordinating resources Enables leaders to better serve
and processes to citizens and businesses in a rapidly
operate effectively changing world
© 2009 IBM Corporation
- 4. How is IBM software helping deliver
better business outcomes? Massive
investments, leading innovations
IBM changed the mix of the business IBM investment has shifted the
company toward software
• More than US$8 billion in acquisitions and
US$9 billion in research and development
(R&D) from 2007–2009
42% • US$20 billion in future acquisitions
• 53 software acquisitions since 2001
25% 40%
• 40 innovation centers, 80 R&D labs, 33,000
developers, more than 30,000 IBM Business
40% 37% 42% Partners
• Focus on software solutions and business
process transformation
35% 23% 16%
• More than 2,500 government agencies
around the world have selected business
2000 2006 2009 analytics solutions from IBM
Software Services Hardware/financing
Segment pretax Income
4 © 2009 IBM Corporation
- 5. As the world’s largest business
software company, IBM is helping
organizations of all sizes tackle
their most important business
challenges*
Information Business integration
and analytics and optimization
Product and service
People innovation
Risk, security Business infrastructure and
and compliance services
5 © 2009 IBM Corporation
- 6. By providing clients with an incredibly rich set of capabilities
Need Capabilities Need Capabilities
Turn Business Analytics Deliver Mobile Development
information Data Management enterprise and Connectivity
into insights Big Data mobility Mobile Management and Security
Data Warehousing
Enterprise Content Management
Information Integration
Accelerate Application Lifecycle Management
and Governance
product and Complex and Embedded Systems
service Enterprise Modernization
Deepen Social Collaboration
innovation
engagement Unified Communications
with Web Experience
customers, Commerce
partners and Enterprise Marketing Optimize IT and Cloud and IT Optimization
employees Management business Asset and Facilities Management
Smarter City Operations
infrastructure Enterprise Endpoint Management
Enable the Business Process Management Manage risk, Identity and Access Management
agile business Connectivity, Integration security and Data Protection
and SOA compliance Application Security
Application Infrastructure Infrastructure Protection
Security Intelligence and
Compliance Analytics
© 2009 IBM Corporation
- 7. Enable the agile business:
Improve business agility, optimize performance and reduce costs with a
flexible IT infrastructure, automating and interconnecting improved
business processes with applications and information.
Business Process
Management
Application
Connectivity, Integration
Infrastructure
and SOA
© 2009 IBM Corporation
Full list of capabilities
- 8. Deliver enterprise mobility:
Enable, manage and secure access to collaboration, business
.
processes, and applications by mobile devices
Mobile Management and
Security
Mobile Development
and Connectivity
© 2009 IBM Corporation
Full list of capabilities
- 9. Deliver enterprise mobility:
Wimbledon
The All England Lawn Tennis and Croquet Club
needed to enhance the Wimbledon experience
for its fans at the venue.
30%
Increase in Wimbledon app
They improved the Wimbledon mobile downloads and 50% growth
application, guiding users to events using GPS in multiple page views.
mapping and allowing users to watch real-time
tennis on any court, from anywhere in the venue. IBM capabilities
The result was a 30% increase in Wimbledon Application Infrastructure
app downloads and 50% growth in multiple Connectivity, Integration and SOA
page views. Data Management
Mobile Development and Connectivity
Web Experience
© 2009 IBM Corporation
- 10. Turn information into insights:
Improve decision-making, identify and understand trends
to reduce risk by accessing and analyzing enterprise data.
Business Analytics
Enterprise Content
Management
Data Warehousing
Big Data
Data Management Information Integration
and Governance
© 2009 IBM Corporation
Full list of capabilities
- 11. Innovative leadership in Alameda County transformed social services
Initial focus – increase effectiveness of
social services case workers
Expanded to integrate all key social
services departments
Provides better service to clients, avoids
overpayments and detects fraud
High value results:
Average annual benefit: $24.7M
ROI: 631% with payback in 2 months
Reducing benefits overpayment, improving appeals litigation, and increasing
productivity for 1,200 case workers
© 2009 IBM Corporation
- 12. Accelerate product and service innovation:
Speed time-to-market for innovative products and applications by
integrating people, processes and tools across the life cycle, and
encouraging collaborative design, development and testing.
Application Lifecycle
Enterprise Management
Modernization
Complex and Embedded Systems
© 2009 IBM Corporation
Full list of capabilities
- 13. Optimize IT and business infrastructure:
Enhance business outcomes through automated asset management,
aligned business planning, improved service delivery, and enhanced
management of enterprise data volumes.
Cloud and IT Optimization
Asset and Facilities
Management
Enterprise Endpoint Management
© 2009 IBM Corporation
Full list of capabilities
- 14. Accelerate product and service innovation:
Schiphol Airport
Schiphol Airport needed to re-architect their
baggage handling processes in order to handle
50M to 70M
Bags handled every year
more passengers.
The ability to trace any bag at any time
throughout the process – has yielded an 40% IBM capabilities
increase in overall baggage handling capacity. Application Lifecycle Management
Cloud and IT Optimization
Asset and Facilities Management
© 2009 IBM Corporation
- 15. Manage risk, security and compliance:
Identity and access
management
Application security
Data protection
Infrastructure protection Security intelligence and
Compliance analytics
© 2009 IBM Corporation
Full list of capabilities
- 16. Manage Risk, Security, and Compliance: Security Systems
Security Intelligence:
Information and event management
Advanced correlation and deep analytics
External threat research
Optimized Role based Advanced network
analytics Secure app monitoring
Data flow analytics
Identity governance engineering processes Forensics / data
Data governance mining
Privileged user Fraud detection
controls Secure systems
User provisioning
Virtualization security
Access Access monitoring Application firewall Asset management
Proficient management
Data loss prevention Source code scanning Endpoint / network
Strong
security management
authentication
Centralized Encryption Perimeter security
Basic directory Access control
Application scanning
Anti-virus
Security
Intelligence People Data Applications Infrastructure
© 2009 IBM Corporation
- 17. Deepen engagement with customers, partners and employees:
Communicate and collaborate to share knowledge, anticipate
problems, coordinate resources and increase demand across
all channels.
Smarter City Operations
Commerce
Web Experience
Enterprise Marketing
Management
Unified Communications
Social Collaboration
© 2009 IBM Corporation
Full list of capabilities
- 18. The combination of IBM leadership in Smarter Cities and i2 solutions provide
unparalleled capabilities for helping ensure Public Safety
IBM Public Safety i2
Command and Control Collaborative Response
Unified view across agencies Standard Procedures Situational Awareness User interfaces designed for tactical
Minimize disruptions due to and investigative roles
Intelligence Visualization Investigation
threats from public safety Respond to threats in real time
Improve response time and Present critical information
minimize life-threatening issues Investigate and Prevent Crime APPS in the field
Predict crime occurrences and Crowd Detection Facial Matching Lead Generation Allows for optimization of
optimize resource deployment data capture and entry
Perimeter Alerts Activity Reporting Dynamic Alerts Initiate coordinate response
Develop Insights ANALYTICS
Content analytics to unlock Present relationships and aliases
unstructured information Trend and Pattern Citizen Social Network Analysis Associate physical descriptors
Predictive analytics to anticipate across all available information
Risk and Threat Biometrical Geospatial
change Visualize incidents over time with
Predictive analytics for actionable Content Video Temporal Associative mapping and charting
insight on risk and threats
Analysis of social media data Unlock data DATA
Determine baselines then detect Adaptors Adaptors
anomalies and threats
Local Law
Tax Records Call Records
Crime Enforcement
Information Cameras and Customs and Vehicle
Video Systems Borders Registrations
IBM Confidential © 2009 IBM Corporation
- 19. The combination of IBM leadership in Smarter Cities and Cúram
Software core solutions propel social program innovation
IBM Cúram
Outcome Management
Practice leaders in social Statistical Analysis Identification Provisioning Personal outcome plans
services transformation Service Transformation Planning Results built on best practices
Social Program Management
Content Management Rules Eligibility
Analytics and tools for Rapid implementation
Advanced Analytics Evidence Calculations
business optimization with dynamic calculation
Workforce Optimization Verification Payments
Universal Access to
Benefits and Services
Application and data Integration Portal Screening Assessment Enrollment Simple screening for
integration Data Warehouse Risk Life Events Triage complex programs
IBM Confidential © 2009 IBM Corporation
- 20. IBM Software Group – Acquisition snapshot
Information on Demand Next Generation Collaboration
KnowledgeX (1998) Complex Venetica (2004) Access/ FileNet (2006) Business Exeros (2009) Data Lotus (1995) Collaboration PureEdge (2005) Secure xml e-
data mining Integrate unstructured info process and content mgmt relationship discovery and productivity forms
IW Manager (1998) Query through SQL query DataMirror (2007) Real- SPSS (2009) Predictive Databeam (1998) Real BowStreet (2005) Development
manager SRD (2005) Identity time data integration analytics time and distance learning tools for portals
Informix (2001) Distributed resolution Princeton Softech Guardium (2009) Ubique (1998) Instant Web Dialogs (2007) Online
Unix DBs Ascential (2005) Enterprise (2007) Database archiving Real-time enterprise database messaging and chat meeting and collaboration
Tarian (2002) Record data integration monitoring and protection Net Integration Technologies
How do we
and test data management ONEstone (1999)
management DWL (2005) Customer data Cognos (2008) BI and Initiate (2010) Data integrity Workflow (2008) Small business server
CrossAccess (2003) Info integration and mgmt performance mgmt platform software Pathware (1999) Web solutions
access to mainframe DBs iPhrase (2005) Adaptive Solid Information Tech Netezza (2010) High- based e-learning Outblaze Ltd. (2009) Hosted,
Green Pasture (2003) info delivery and discovery (2008) Real-time, all-the-time performance analytics in data Aptrix (2003) Web content multilingual e-mail service
Compound document mgmt warehousing appliance management
LAS (2006) Multi-cultural info access
Trigo (2004) Product info mgmt name recognition
Software Lifecycle Rembo (2006)
• make this easier to
Alphablox (2004) BI analytics Unicorn (2006) Enterprise Service Management
Management Automatically install or upgrade
and alerts metadata mgmt
OS on multiple systems
Rational (2002) Team- Watchfire (2007) Security Tivoli (1996) Centralized Access360 (2002) MRO (2006) Asset and
based, end-to-end and compliance testing systems mgmt Identity mgmt
Business Process development tools services mgmt
Telelogic (2008) Unison (1997) Job Think Dynamics
Flexibility Information Lab (2003) ISS (2006) Internet Security
Development SW for complex (2003) Automated server
Object Tech. (1996)
Object technology
OpenOrders (2000) Order
implement ?
AptSoft (2008)
Business event processing
InfoDyne (2008) High-
Development tool technology
Systemcorp (2004)
Project portfolio mgmt
embedded systems
Ounce Labs (2009)
Application security and
scheduling
DBMX (1997) Distributed
DB mgmt
provisioning
Candle Corp (2004)
Dascom (1999) Security Systems Mgmt & Monitoring
Systems (software and
services)
DORANA (2006) Software
asset mgmt
compliance
management speed platforms and data BuildForge (2006) access control Cyanea (2004) Web Vallent (2006) Network
CrossWorlds (2002) feed connectors Product development
SANergy (1999) Storage performance mgmt and performance monitoring and
• reduce Time-to-Value ?
Business process Integration ILOG (2008) Business documentation monitoring service mgmt for wireless
mgmt
Holosofx (2002) Business rules, visualization Solving Industry Accessible Software Isogon (2005) IT asset Consul (2006) Compliance
process modeling and Lombardi (2010) Software Solutions mgmt and security audit
Challenges (2000) Mainframe systems
monitoring Business process Collation (2005) Appl.- Encentuate (2008) Identity
mgmt
Gluecode (2005) Open management Coremetrics (2010) Unica (2010) Marketing centric views of cross-tier IT and access management
source Java application Cast Iron Systems Web analytics for marketing automation Metamerge (2002) infrastructure
Directory integration software
infrastructure (2010) Cloud application DataCap (2010) PSS Systems (2010) Micromuse (2005)
Advanced capture Legal information governance TrelliSoft (2002) Storage Network mgmt FilesX (2008) Continuous
DataPower (2005) Secure integration and SaaS data protection/recovery
technology Clarity Systems (2010) mgmt
application-level messaging CIMs Labs (2006)
and xml processing Sterling Commerce Financial perfomance mgmt
Intelliden (2010) Network
Track resource usage management
Webify (2006) Industry- (2010) Cross-channel and Open Pages (2010) across virtualized technology
specific SOA software B2B solutions environments Big Fix, Inc. (2010) High-
Business analytics for risk performance enterprise systems
mgmt and security management
20
© 2009 IBM Corporation
- 21. These business challenges are
interdependent—and IBM software
can address them holistically
Information Business People Product and Business Risk, security
and analytics integration and service infrastructure and and compliance
optimization innovation services
IBM software is optimized to work together in integrated solutions
and architected on open standards that allow it to work with other
software and hardware.
21 © 2009 IBM Corporation
- 22. IBM solutions are built on a
core set of software capabilities*
22 © 2009 IBM Corporation
- 23. With increasing experience, best practice patterns become visible
2006 2008 2010
Experienced:
Emergency
Management
Identified: What data is most important?
Repeatable What analytics provide value?
Patterns Which groups to coordinate?
Enhanced: Tax and
Revenue
Metropolitan
Transportation Government Best Practice Examples:
Foundation for Management and Roads
Industry
Architectures: Fraud detection
Reuse and Framework
Analytics: Traffic prediction
Integration Social
Services
Integrated
Urban
and Social Infrastructure Integrates IBM Data models: Crime information
Security
and Partner Adapters: NIEM standard
Safety
and Security
solutions
© 2009 IBM Corporation
- 24. Industry Frameworks deliver the full power of IBM Software
IBM Software
Strategic Business Drivers
Specific Business
Problem
Models and tools
Industry Solutions Process model IBM
and flows Software
Information Industry
models Solution
products
Design templates
Re-usable code
Industry Frameworks assets
Industry
standards Built on
IBM
Common services middleware
Servers, storage, communication networks
and associated services
© 2009 IBM Corporation
- 25. The Government Industry Framework supports solutions and projects
across six business Domains
Implement Transport Information
Reduce fraud, waste and error with a single
Management systems to provide journey
view of the taxpayer. Improve operational
optimization and performance reporting.
efficiency with effective workflow and case
Build multi-modal transportation systems to
management. Enhance the taxpayer
collectively optimize capacity, reduce
experience with multi-channel access
congestion, and improve convenience
Tax and Metropolitan
Revenue Transportation
Management and Roads
Improving teaching
effectiveness and student
Optimize citizen-centered outcomes by using
experiences by putting the Social advanced analytics to
citizen first by organizing Services Education measure and predict
information around the citizen and Social performance
and their needs. Improve security Leveraging these insights to
benefits delivery and ensuring build holistic early
the proper use of resources intervention programs to
drive desired outcomes
Integrated
Safety and Urban
security Infrastructure
Create sustainable cities with effective
Enable law enforcement organizations to management of resources across city
achieve situational awareness, increase systems. Implement water management,
speed of command and ensure safety of it’s smarter buildings and green solutions to
citizens and protect the nations borders optimize resource usage and manage
environmental impact.
© 2009 IBM Corporation
- 26. GIF Conceptual Architecture – Industry Solution Products
Domain Specific IBM and Business Partner Solutions
Metropolitan
Tax and Revenue Social Services & Integrated Urban
Education Safety and Security Transportation &
Management Social Security Infrastructure
Roads
Government Industry Framework
Government Industry Solution Products
I2 – CopLink
I2 - Enterprise
I2 – Analyst
Fraud Intelligent Water Intelligent
Curam Notebook
Management * Mgt. Transport Mgt.
IOC –Emergency
(in progress)
Mgt.
Interfaces and Industry Standards, Data, Templates and Reference Delivery guides, &
Development Tools
Adapters Rules and Process Models Portlets Architectures tools
Operations Center Foundation
Maximo
Single View, ECM, Business Analytics
Government Customer Care and Insight Foundation
IOC
Government SOA Foundation
© 2009 IBM Corporation
- 27. Single View of Party Logical Architecture
External Interaction Risk
Content IBM
Business
Data Sources Services Management Advanced
Business (Compliance, Management COGNOS
Optimization &
(Watch Lists, Axciom, (Telephony, Portal, Case
Kiosk, Presentation Applications Analysis, Systems and &
Performance
Experian, Lexis Nexis, Management
D&B, etc.) Services) Scoring, etc.) Applications IBM SPSS
Services
Message Publish Subscribe Service FTP
Mediation Routing Connectivity & Interoperability Quality of
Integration
Service
Information Services Composition (ESB) Transport
Initial & Incremental Loads
Federated Query
Standardization
Standardization
Persistent Query
Search/Retrieve
Version Control
Initiate/manage
Relationships
Account Data
Delete/Update
Add / Update
Add / Update
Survivorship
Add / Update
Add/Register
Relationship
& Validation
Add Source
System key
Get History
Matching &
Resolution
Resolution
Address
Process
Identity
Alerts
Search
… ...
Notify
Name
Party
...
Analytical Data Authoritative Source
Probabilistic Matching
Data Standardization
Enterprise Information
Compliance and Discovery
Digitization of paper
Content Integration
IBM InfoSphere IBM ECM
Data Cleansing
Content ingest /
Duplicate Suspect
Audit and History
Data Stewardship
Content based
Event Detection
Relationships
IBM InfoSphere
Hierarchies &
Rule Detection
Integration
Management
Management
Data Quality
Critical Data
Management
Processing
Information
workflow
Anonymous
Security &
IBM Entity
Resolution
Resolution
Visualizer
Privacy
ETL
Identity
Master Data
Engine
Analytic Server & FileNet
Management Global Name
Solutions IBM Master
Server Recognition
Content Bridge
Analysis and Discovery MDM Services Information Integration Content Management
Initial & Incremental Loads (ETL)
© 2009 IBM Corporation
- 28. Frameworks are evolving with increased asset content
delivering industry products to enable higher value industry solutions
IBM Software
IBM Software …are unique, integrated Products,
Industry Solution
Technology addressing industry use cases and
Products solving specific customer problems
Repeated
patterns are …built on a common Platform of
integrated into core IBM Software products for
new products efficient delivery and reuse across
industries
...leverage both organic and
inorganic investments
...use client value delivery models,
including cloud offerings
Taking lessons learned and best practices from leading engagements
and making those solutions available to the rest of the world
© 2009 IBM Corporation
- 29. Modular segment (domain) slide
IBM Intelligent Operations Center for Smarter Cities provides
integrated insight…
Smarter Operations – across
departments and agencies
Leverage information with
real-time visibility of key data
to drive better decisions
Anticipate performance to
identify, manage
and mitigate incidents that
impact operations
Coordinate resources and
processes to respond to
situations rapidly and effectively
…within a particular service area or
…start within a particular service area or
managing across many services
manage across services
© 2009 IBM Corporation
- 30. We can help you plan and execute critical aspects of
your journey
Access to a wide Information Proactive Unified threat Optimized environment
An integrated
variety of relevant integrated with planning and assessment and resources to
information and trusted operations decision
and response anticipate, prevent and
sources information base making respond
Coordinating resources and
processes to operate effectively
Anticipating problems to
resolve them proactively
Leveraging information
to make better decisions
IBM Solution Area: Public Safety
Data Management
Data Analytics (i2, SPSS)
Crime Information Warehouse / Video Analytics
Emergency Response Solutions / IOC
Real Time Crime Center
© 2009 IBM Corporation
- 31. We provide deployment choices that offer flexibility and agility
On Premise: Shared Services: Cloud Delivery:
Build on workload optimized Work together across Log on to your smarter city
platforms multiple cities environment
Leverage infrastructure Share services using Customize interfaces,
readiness services preconfigured systems reports and data inputs
“It’s about transforming the way we do business, so we Inspired By
can invest that money in front-line service delivery”
Chief Superintendent Avon & Somerset Police
© 2009 IBM Corporation
- 32. Independent audits show significant ROI from
framework projects
Alameda County Social Services Agency
Clark County Family Services increased office
productivity, improved case management and Implemented IBM’s Social Services Integrated Reporting
compliance that helped identify more federal funding, System to achieve the visibility to avoid overpayments
to drive 245% ROI with payback in 9 months and and improve productivity. ROI – 631%; Payback – 2
an annual average benefit of $4,393,259. months; Average Annual Benefit - $24,725,000
DC Water achieves 36 percent reduction in customer Memphis Police predictive analytics software to improve
calls through increased preventive maintenance and its overall operations, enabling it to considerably reduce
implementation of automated meter readings. crime without a proportional increase in staff while
Streamlines processes to increase the number of expanding its coverage area. ROI – 863%; Payback – 2.7
emergency investigations dispatched within 10 months; Average Annual Benefit -$7,205,501
minutes from 49 to 93 percent.
32 © 2009 IBM Corporation
- 33. BACKUP
© 2009 IBM Corporation
- 34. SOA Foundation
DB2
CMOD
WebSphere WebSphere DB2 Information FileNet
Portal Process Server Server DB2 DWE
WebSphere Tivoli Service
Cognos
Business Desk
Modeler & Monitor
Business Innovation & Optimization Services Tivoli CAM for
WebSphere MQ Facilitates better decision-making with real- Response Time
WebSphere ESB time business information Tracking
WebSphere
Development
Message Broker Tivoli CAM for
Interaction Process Services Information
Services
SOA
Services Services
Enables collaboration Orchestrate and automate
Manages diverse data in a
Management
Rational between people, processes & business processes Tivoli CAM for
IT Service
unified manner
Software information WebSphere
Architect
Integrated ESB Tivoli CCMDB
Rational
environment
Application
for design
Info Assets
Developer and creation Partner Services Business App Services Access Services Manage and Tivoli Identity
Apps &
secure Manager
of solution Connect with trading Build on a robust, Facilitates interactions with
WebSphere assets partners
services,
scaleable, and secure existing information and applications
Integration services environment application assets Tivoli Access
Developer &
resources
Manager
Rational Infrastructure Services
Method Composer Optimizes throughput, availability and
For SOA performance
WebSphere WebSphere WebSphere
Service Registry WebSphere Adapters
Partner Gateway Application Server
and Repository
WebSphere Host Access
WebSphere XD / DataPower Transformation Services (HATS)
© 2009 IBM Corporation
- 35. …enabling interconnections across systems to improve outcomes
Customizable
Easing traffic
congestion
improves Public Safety
emergency increases use of
response public transit
Public Safety Govt Services & Education Transportation
Better student
Protecting city health positively
water increases impacts
public safety attendance
Water Healthcare Energy
© 2009 IBM Corporation
- 36. To ensure the economic health, welfare and security of their
citizens, smart governments will work to…
IMPROVE CITIZEN AND MANAGE RESOURCES
BUSINESS SERVICES EFFECTIVELY
Connecting people to Leveraging business
programs based on individual intelligence and planning to
needs—achieving sustainable improve insight and elevate
outcomes while reducing performance with visibility
operational costs and and control.
maximizing taxpayer value.
GOVERNMENT
ENSURE A SUSTAINABLE STRENGTHEN NATIONAL
ENVIRONMENT SECURITY AND PUBLIC SAFETY
Deploying environmentally Enabling defense and law
responsible operations, enforcement organizations
from energy efficiency and to achieve situational awareness,
conservation to transportation increased speed of command and
management and the pursuit combat superiority.
of renewable resources.
36
© 2009 IBM Corporation
- 37. These rapidly advancing attributes, instrumented,
interconnected, and intelligent, create an opportunity
for governments to think and act in new ways.
+ + =
Connecting people to programs Enabling defense and law
based on individual needs— enforcement organizations to
achieving sustainable outcomes achieve situational awareness,
while reducing operational costs increased speed of command and
and maximizing taxpayer value. combat superiority.
Leveraging business Deploying environmentally
intelligence and planning to responsible operations, from
improve insight and elevate energy efficiency and conservation
performance with visibility to transportation management and
and control. the pursuit of renewable resources.
37
© 2009 IBM Corporation
- 38. For governments, this means leading in the face of global
challenges brought on by key drivers.
ACCELERATING GLOBALIZATION CHANGING DEMOGRAPHICS
Countries and societies are becoming Median ages are rising in the developed
more economically interdependent across countries of Italy, Germany and Japan,
social, political and cultural boundaries, as but dropping in developing ones such
illustrated by current economic conditions. as India.
EVOLVING SOCIETAL RELATIONSHIPS RISING ENVIRONMENTAL
Today, governments are expected to CONCERNS
deliver results and value through secure, Societies and governments are
private services that are available becoming more attuned to what the
anywhere at any time. earth can provide and what it can
tolerate.
EXPANDING IMPACT OF
TECHNOLOGY GROWING THREATS TO SOCIAL
The adoption of the Internet is remaking STABILITY AND ORDER
the landscapes of business, healthcare From terrorism to armed conflict to
and government. pandemics to natural disasters, the
character of threats is changing.
Today’s imperative: Managing within the current global financial and economic crisis in a
way that begins to solve the above challenges and lay a foundation to build a better future.
38 38
© 2009 IBM Corporation
- 39. Leaders create opportunities from today’s harsh realities
Sustainability
Investment
Innovation Community
Declining Increasing
Budgets Threats
Aging Changing
Infrastructure Populations
© 2009 IBM Corporation
- 40. Leaders must innovate across services to meet and exceed citizen
expectations
Planning and
Government
Management
and Agency Urban Planning Design and implement a city
Administration plan to realize full potential for
citizens and businesses; while
Planning and efficiently running daily
Public Safety Management Environmental operations
Infrastructure
Deliver efficient fundamental
Human Infrastructure city services that make a city
Social Energy desirable for citizens
and Health and Water
Human
Provide effective services that
Education Transportation support the economic, social
and health needs of citizens
© 2009 IBM Corporation
- 41. Reaching beyond city hall to collaborate and integrate…
Other levels of
Government
Security Businesses
Agencies
Planning and
Management
Hospitals Developers
Human Infrastructure
Citizen
Universities Groups
Not for
Profits …engaging citizens and businesses
© 2009 IBM Corporation